The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
The role of digital technologies for the service transformation of industrial companies
Open accessAbstract
The role of digital technologies in service business transformation is under-investigated. This paper contributes to filling this gap by addressing how the Internet of things (IoT), cloud computing (CC) and predictive analytics (PA) facilitate service transformation in industrial companies. Through the Data–Information–Knowledge–Wisdom (DIKW) model, we discuss how the abovementioned technologies transform low-level entities such as data into information and knowledge to support the service transformation of manufacturers. We propose a set of digital capabilities, based on the extant literature and the findings from four case studies. Then, we discuss how these capabilities support the service transformation trajectories of manufacturers. We find that IoT is foundational to any service transformation, although it is mostly needed to become an availability provider. PA is essential for moving to the performance provider profile. Besides providing scalability in all profiles, CC is specifically used to implement an industrialiser strategy, therefore leading to standardised, repeatable and productised offerings.
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Cites
Qualitative Case Study Methodology: Study Design and Implementation for Novice Researchers
Baxter, P., & Jack, S. (2015) · The Qualitative Report · doi:10.46743/2160-3715/2008.1573 · Cited by 7,594
Eight types of product–service system: Eight ways to sustainability? Experiences from SusProNet
Tukker, A. (2004) · Business Strategy and the Environment · doi:10.1002/bse.414 · Cited by 2,456
The birth of capabilities: market entry and the importance of pre-history
Helfat, C. E. (2002) · Industrial and Corporate Change · doi:10.1093/icc/11.4.725 · Cited by 1,087
Cited by
Industry 4.0 technologies: Implementation patterns in manufacturing companies
Frank, A. G., Dalenogare, L. S., & Ayala, N. F. (2019) · International Journal of Production Economics · doi:10.1016/j.ijpe.2019.01.004 · Cited by 2,958
Li, Y., Dai, J., & Cui, L. (2020) · International Journal of Production Economics · doi:10.1016/j.ijpe.2020.107777 · Cited by 922
Kristoffersen, E., Blomsma, F., Mikalef, P., & Li, J. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2020.07.044 · Cited by 841
Exploring How Usage-Focused Business Models Enable Circular Economy through Digital Technologies
Bressanelli, G., Adrodegari, F., Perona, M., & Saccani, N. (2018) · Sustainability · doi:10.3390/su10030639 · Cited by 666
Self-citationSjödin, D., Parida, V., Palmié, M., & Wincent, J. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.05.009 · Cited by 584
Metadata
- Authors
- Ardolino, M., Rapaccini, M., Saccani, N., Gaiardelli, P., Crespi, G., & Ruggeri, C.
- Venue
- International Journal of Production Research
- Publisher
- Informa UK Limited
- Published
- 2017-05-09
- Volume
- 56
- Issue
- 6
- Pages
- 2116-2132
- ISSN
- 0020-7543 (ISSN-L)
- 1366-588X
- OpenAlex
- W2613387753
- Cited by
- 708
- References
- 3
- FWCI
- 50.08
- Type
- journal article
- Language
- en
- Open access
- green
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- Ardolino, M., Rapaccini, M., Saccani, N., Gaiardelli, P., Crespi, G., & Ruggeri, C. (2018). The role of digital technologies for the service transformation of industrial companies. International Journal of Production Research. https://doi.org/10.1080/00207543.2017.1324224
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