The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
A Path Analytic Model of the Relationships between Involvement, Psychological Commitment, and Loyalty
Abstract
This paper outlines antecedents of involvement and mediating roles of developmental processes leading to participants' behavioral loyalty (i.e., involvement → psychological commitment → resistance to change → behavioral loyalty). We propose that individuals go through sequential psychological processes to become loyal participants including: (a) the formation of high levels of involvement in an activity, (b) the development of psychological commitment to a brand, and (c) the maintenance of strong attitudes toward resistance to change preferences of the brand. Furthermore, because not all individuals show the identical processes in the development of participants' loyalty, we propose that both personal characteristics and social-situational factors moderate the developmental processes.
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Competitive Strategy: Techniques for Analyzing Industries and Competitors
(1980) · Journal of Sustainable Competitive Intelligence · doi:10.24883/iberoamericanic.v2i2.38 · Cited by 16,592
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
The antecedents and consequences of customer satisfaction for firms
Anderson, E. W., & Sullivan, M. W. (1993) · Marketing Science · doi:10.1287/mksc.12.2.125 · Cited by 4,610
The role of involvement in attention and comprehension processes
Celsi, R. L., & Olson, J. C. (1988) · Journal of Consumer Research · doi:10.1086/209158 · Cited by 2,070
A Catastrophe Model for Developing Service Satisfaction Strategies
Oliva, T. A., Oliver, R. L., & MacMillan, I. C. (1992) · Journal of Marketing · doi:10.2307/1252298 · Cited by 812
Cited by
The Process of Customer Engagement: A Conceptual Framework
Bowden, J. L.-H. (2009) · Journal of Marketing Theory and Practice · doi:10.2753/mtp1069-6679170105 · Cited by 1,365
Destination image and tourist loyalty: a meta-analysis
Zhang, H., Fu, X., Cai, L. A., & Lu, L. (2014) · Tourism Management · doi:10.1016/j.tourman.2013.06.006 · Cited by 1,098
Sasidharan, V., Payne, L., Orsega-Smith, E., & Godbey, G. (2006) · Managing Leisure · doi:10.1080/13606710600715242 · Cited by 89
Meldrum, J. T., & Kaczynski, A. T. (2007) · Leisure/Loisir · doi:10.1080/14927713.2007.9651383 · Cited by 8
Metadata
- Authors
- Iwasaki, Y., & Havitz, M. E.
- Venue
- Journal of Leisure Research
- Publisher
- Informa UK Limited
- Published
- 1998-06
- Volume
- 30
- Issue
- 2
- Pages
- 256-280
- ISSN
- 0022-2216 (ISSN-L)
- 2159-6417
- OpenAlex
- W1483718637
- Cited by
- 361
- References
- 6
- FWCI
- 10.13
- Type
- journal article
- Language
- en
- Open access
- closed
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
