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Best Practices in Crisis Communication: An Expert Panel Process
Abstract
The description of “best practices” is widely used to improve organizational and professional practice. This analysis describes best practices in crisis communication as a form of grounded theoretical approach for improving the effectiveness of crisis communication specifically within the context of large publicly-managed crises. The results of a panel of crisis communication experts are reviewed. Ten best practices for effective crisis communication, which were synthesized from this process, are presented and described.
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Cited by
Houston, J. B., Hawthorne, J., Perreault, M. F., Park, E. H., Goldstein Hode, M., Halliwell, M. R., Turner McGowen, S. E., Davis, R., Vaid, S., McElderry, J. A., et al. (2015) · Disasters · doi:10.1111/disa.12092 · Cited by 869
A work-in-process literature review: Incorporating social media in risk and crisis communication
Veil, S. R., Buehner, T., & Palenchar, M. J. (2011) · Journal of Contingencies and Crisis Management · doi:10.1111/j.1468-5973.2011.00639.x · Cited by 677
The Role of Social Media in the Capital Market: Evidence from Consumer Product Recalls
LEE, L. F., HUTTON, A. P., & SHU, S. (2015) · Journal of Accounting Research · doi:10.1111/1475-679x.12074 · Cited by 434
A Blessing and a Curse: How CEOs’ Trait Empathy Affects Their Management of Organizational Crises
König, A., Graf-Vlachy, L., Bundy, J., & Little, L. M. (2020) · Academy of Management Review · doi:10.5465/amr.2017.0387 · Cited by 237
Best practices in risk and crisis communication: Implications for natural hazards management
Steelman, T. A., & McCaffrey, S. (2013) · Natural Hazards · doi:10.1007/s11069-012-0386-z · Cited by 213
Metadata
- Authors
- Seeger, M. W.
- Venue
- Journal of Applied Communication Research
- Publisher
- Informa UK Limited
- Published
- 2006-08
- Volume
- 34
- Issue
- 3
- Pages
- 232-244
- ISSN
- 0090-9882 (ISSN-L)
- 1479-5752
- OpenAlex
- W2082289330
- Cited by
- 917
- References
- 0
- FWCI
- 42.69
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
