Cited by 93Innovations in Medical EducationEmpathy and Medical EducationPatient-Provider Communication in Healthcare

Pediatric residents’ perceptions of communication competencies: Implications for teaching

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Rider, Elizabeth A., Volkan, Kevin, Hafler, Janet P.·2008·Medical Teacher

Abstract

BACKGROUND: Medical regulatory organizations worldwide require competency in communication skills. Pediatric communication competencies are unique, and little is known about pediatric residents' perceptions regarding these skills. AIM: The purpose of this study was to examine pediatric residents' attitudes about communication skills, their perceptions of the importance of learning 15 specific communication skills relevant to pediatrics, confidence in these skills, and relevant program supports. METHODS: We developed a 47-item cross-sectional questionnaire to study pediatric residents' attitudes and perceptions regarding communication competencies. 104 pediatric housestaff in a university-affiliated program in the US were asked to complete the questionnaire. Scale variables were created and evaluated for reliability. Data were analysed using descriptive and univariate statistics. RESULTS: Response rate was 86% (89/104). Cronbach's alpha reliabilities of the Importance Scale (r = 0.92) and Confidence Scale (r = 0.90) were excellent. Ninety nine percent of the participants agreed that learning to communicate effectively with patients was a priority. All agreed it is important to demonstrate empathy and caring, and to teach medical students to communicate effectively with patients. Pediatric residents agreed that the 15 communication competencies studied were important to learn. Most reported confidence in core communication competencies (interviewing, listening, building rapport, demonstrating caring and empathy), but only half or fewer were confident in 7 more advanced communication skills (ability to discuss end-of-life issues, speaking with children about serious illness, giving bad news, dealing with the 'difficult' patient/parent, cultural awareness/sensitivity, understanding psychosocial aspects, and understanding patients' perspectives). Few reported the availability of relevant program supports for learning these skills. CONCLUSIONS: Pediatric residents perceive communication competencies as important and a priority for learning, yet report a lack of confidence in advanced communication skills and insufficient program supports. Our measurement scales can add to the evaluation of residency programs, and may provide suggestions for pediatric curricular content in core and advanced communication skills.

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  1. [17]17. Epstein RM. 2006. Mindful practice and the tacit ethics of the moment. In: Kenny N, Shelton W, editors. Lost Virtue: Professional Character Development and Medical Education. Oxford, UK: Elsevier.

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Authors
Rider, E. A., Volkan, K., & Hafler, J. P.
Affiliations
  • Harvard University (US)
  • California State University, Channel Islands (US)
  • Tufts University (US)
Corresponding author
Rider, Elizabeth A.
Venue
Medical Teacher
Published
2008-01
Volume
30
Issue
7
Pages
e208-e217
ISSN
  • 0142-159X (ISSN-L)
  • 1466-187X
OpenAlex
W2126727141
Cited by
92
References
82
Citations by year
2025: 6 · 2024: 4 · 2023: 1 · 2022: 7 · 2021: 10 · 2020: 6 · 2019: 3 · 2018: 5 · 2017: 6 · 2016: 9 · 2015: 6 · 2014: 10 · 2013: 5 · 2012: 6
FWCI
2.64
Type
journal article
Language
en
Open access
Locations
  • Medical Teacher (publishedVersion)
  • PubMed (publishedVersion)
Funders
  • Fetzer Institute
  • Arnold P. Gold Foundation
  • Conference on Jewish Material Claims Against Germany
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Innovations in Medical Education
  • Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
  • Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
Keywords
pediatric residents, communication skills, physician-patient communication, communication skills training, resident confidence, empathy, end-of-life communication, cultural sensitivity, psychosocial aspects of illness, medical curriculum
MeSH terms
Adult, Communication, Cross-Sectional Studies, Female, Hospitals, Pediatric, Humans, Internship and Residency, Male, Pediatrics, Physician-Patient Relations, Professional Competence, Teaching, United States

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