The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
A study on tolerable waiting time: how long are Web users willing to wait?
Abstract
Web users often face a long waiting time for downloading Web pages. Although various technologies and techniques have been implemented to alleviate the situation and to comfort the impatient users, little research has been done to assess what constitutes an acceptable and tolerable waiting time for Web users. This research reviews the literature on computer response time and users' waiting time for download of Web pages, and assesses Web users' tolerable waiting time in information retrieval. It addresses the following questions through an experimental study: What is the effect of feedback on users' tolerable waiting time? How long are users willing to wait for a Web page to be downloaded before abandoning it? The results from this study suggest that the presence of feedback prolongs Web users' tolerable waiting time and the tolerable waiting time for information retrieval is approximately 2 s.
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Cites
Response time in man-computer conversational transactions
Miller, R. B. (1968) · Proceedings of the December 9-11, 1968, fall joint computer conference, part I on - AFIPS '68 (Fall, part I) · doi:10.1145/1476589.1476628 · Cited by 942
Cited by
Habits and the electronic herd: the psychology behind social media’s successes and failures
Anderson, I. A., & Wood, W. (2021) · Consumer Psychology Review · doi:10.1002/arcp.1063 · Cited by 108
“Furthermore, tolerable wait times to download information on the web seem to average around 2 s before users abandoned a link (Nah, 2004).”
BackgroundWriting with AI Lowers Psychological Ownership, but Longer Prompts Can Help
Joshi, N., & Vogel, D. (2025) · Proceedings of the 7th ACM Conference on Conversational User Interfaces · doi:10.1145/3719160.3736608 · Cited by 50
Predicting interruptibility for manual data collection: a cluster-based user model
Visuri, A., van Berkel, N., Luo, C., Goncalves, J., Ferreira, D., & Kostakos, V. (2017) · Proceedings of the 19th International Conference on Human-Computer Interaction with Mobile Devices and Services · doi:10.1145/3098279.3098532 · Cited by 28
Kim, J., Kim, J. H., (Sam) Kim, S., Koo, C., & Chung, N. (2025) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2025.104239 · Cited by 22
Metadata
- Authors
- Nah, F. F.-H.
- Venue
- Behaviour & Information Technology
- Publisher
- Informa UK Limited
- Published
- 2004-05
- Volume
- 23
- Issue
- 3
- Pages
- 153-163
- ISSN
- 0144-929X (ISSN-L)
- 1362-3001
- OpenAlex
- W2113000322
- Cited by
- 593
- References
- 1
- FWCI
- 8.48
- Type
- journal article
- Language
- en
- Open access
- closed
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