Qualitative analysis and conceptual mapping of patient experiences in home health care
Abstract
This study explored patient experiences in home health care through a literature review, focus groups, and interviews. Our goal was to develop a conceptual map of home health care patient experience domains. The conceptual map identifies technical and personal spheres of care, relating prior studies to new focus group and interview findings and identifying the most important domains of care. Study participants (n = 35) most frequently reported the most important domain as staff who are caring, supportive, patient, empathetic, respectful, and considerate (endorsed by 29% of participants). The conceptual map includes 114 discrete domains.
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Patient experience remains understudied in the formal home care sector.
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- Authors
- Lines, L. M., Anderson, W. L., Blackmon, B. D., Pronier, C. R., Allen, R. W., & Kenyon, A. E.
- Affiliations
- University of Massachusetts Chan Medical School (US)
- RTI International (US)
- Corresponding author
- Lines, Lisa M.
- Venue
- Home Health Care Services Quarterly
- Publisher
- Informa UK Limited
- Published
- 2018-01-02
- Volume
- 37
- Issue
- 1
- Pages
- 25-40
- ISSN
- 0162-1424 (ISSN-L)
- 1545-0856
- OpenAlex
- W2793008668
- Cited by
- 11
- References
- 24
- Citations by year
- 2026: 1 · 2024: 2 · 2023: 1 · 2022: 1 · 2021: 4 · 2019: 2
- FWCI
- 2.29
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Home Health Care Services Quarterly (publishedVersion)
- PubMed (publishedVersion)
- Funders
- Centers for Medicare and Medicaid Services (HHSM-500-2014-00447G)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient Satisfaction in Healthcare
- Health Sciences › Health Professions › General Health Professions › Geriatric Care and Nursing Homes
- Health Sciences › Health Professions › General Health Professions › Healthcare Quality and Satisfaction
- Keywords
- patient experience, home health care, conceptual mapping, caregiver empathy, patient-centered care, qualitative analysis
- MeSH terms
- Home Care Services, Humans, Life Change Events, Quality of Health Care, Focus Groups, Home Care Agencies, Qualitative Research
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