Information Communication Technology Revolutionizing Tourism
Open accessAbstract
This paper identifies a number of key changes in Information Communication Technologies (ICT) that gradually revolutionize the tourism industry. E-tourism and the Internet in particular support the interactivity between tourism enterprises and consumers and as a result they re-engineer the entire process of developing, managing and marketing tourism products and destinations. All stakeholders related to tourism and hospitality, therefore, gradually see their role being changed and new opportunities and challenges emerging. The paper demonstrates that future of e-Tourism will be focused on consumer centric technologies to ensure that the new sophisticated and experienced consumers are served. Therefore, agile strategies are required at both strategic and tactical management levels to develop the ‘info- structure’ for tourism organizations to manage their internal functions, their relationships with partners and their interactions with all stakeholders including consumers. Only those organizations that appreciate the opportunities which ICTs bring and manage their resources successfully will be able to enhance their innovation and competitiveness in the future.
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Cites
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Flagged first, then by citations
Research works printed but not linked: 3
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Cited by
Sorted by citations
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- Authors
- Buhalis, D., & O'Connor, P.
- Affiliations
- University of Surrey (GB)
- Avenue Bernard Hirsch
- ORCID
- Buhalis, Dimitrios
- Venue
- Tourism Recreation Research
- Publisher
- Informa UK Limited
- Published
- 2005-01-01
- Volume
- 30
- Issue
- 3
- Pages
- 7-16
- ISSN
- 0250-8281 (ISSN-L)
- 2320-0308
- OpenAlex
- W2114594464
- Cited by
- 454
- References
- 12
- Citations by year
- 2026: 11 · 2025: 19 · 2024: 23 · 2023: 29 · 2022: 33 · 2021: 53 · 2020: 37 · 2019: 49 · 2018: 21 · 2017: 30 · 2016: 17 · 2015: 32 · 2014: 22 · 2013: 22 · 2012: 22
- FWCI
- 3.64
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Tourism Recreation Research (publishedVersion)
- Surrey Research Insight Open Access (The University of Surrey) (submittedVersion)
- Memoria digital de Canarias (Universidad de Las Palmas de Gran Canaria) (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Social Sciences › Business, Management and Accounting › Tourism, Leisure and Hospitality Management › Hospitality and Tourism Education
- Keywords
- information and communication technologies, digital tourism, internet, tourism industry transformation, tourism marketing, destination management, stakeholder relations, hospitality industry, organizational agility, competitiveness, innovation
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