The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Revolutionizing services with cutting-edge technologies post major exogenous shocks
Open accessAbstract
In this editorial, we provide a background on how services have been revolutionized with cutting-edge technologies due to the occurrence of major exogenous shocks. In addition, we provide an overview of the papers published in this special issue. Finally, we suggest new areas for future research on revolutionizing services with cutting-edge technologies post major exogenous shocks. We focus on four main themes for future research namely: (1) new technologies and revolutionized services (2) fit-for-purpose technology-enabled services (3) service resilience and flexibility and (4) academic-industry collaboration.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
There is a gap in knowledge of how the type of social media influencer (human vs. virtual) and the type of message content (positive vs. negative) about a destination impacts the relationship between tourists' subjective knowledge and both trust and perceived risk.
“There is also a gap in our knowledge of how the type of social media influencer (human vs. virtual) and the type of message content (positive vs. negative) about a destination impacts the relationship between tourists' subjective knowledge and both trust and perceived risk (Ameen et al., 2023).”
From Risk, Trust, and the Roles of Human Versus Virtual Influencers (2024) · cites this paper as Ameen et al., 2023
In “Theme one: New technologies and revolutionized services” (page not supplied), the paper proposes future research on virtual influencers, consumers’ perceptions in tourism, and trust. It does not identify the more specific gap concerning human versus virtual influencers, positive versus negative destination messages, or how those factors affect the relationship between tourists’ subjective knowledge and trust or perceived risk. (LLM, conf=0.86)
Experimental — accuracy not yet measuredInstagram is the fastest-growing and most-used social media among Malaysian users.
“It is also the fastest-growing and most-used social media among Malaysian users (Ameen et al., 2023) making accessibility for users to follow human and/or virtual influencers (Mirowska & Arsenyan, 2023).”
From Risk, Trust, and the Roles of Human Versus Virtual Influencers (2024) · cites this paper as Ameen et al., 2023
The 'Theme one: New technologies and revolutionized services' passage (page unavailable) mentions virtual influencers posting on Instagram, but says nothing about Instagram’s growth or usage among Malaysian users. Searches for Malaysian users and for Instagram’s popularity and growth found no passage addressing those claims. (LLM, conf=0.76)
Experimental — accuracy not yet measured
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Odekerken-Schröder, G., Mele, C., Russo-Spena, T., Mahr, D., & Ruggiero, A. (2020) · Journal of Service Management · doi:10.1108/josm-05-2020-0148 · Cited by 212
Flagged first, then by citations
Research works printed but not linked: 36
- 10.1080/00207543.2020.1715507 · DOI
- 10.1002/mar.21715 · DOI
- 10.1016/j.chb.2021.106761 · DOI
- 10.1002/mar.21699 · DOI
- Audrezet A., 2023, The Palgrave handbook of Interactive Marketing, 353, 10.1007/978-3-031-14961-0_16 · DOI
- Aw E. C. X., 2023, The Service Industries Journal, 1
- Bagozzi R. P., 2022, Journal of Service Research, 25, 499, 10.1177/10946705221118579 · DOI
- 10.1016/j.techfore.2020.120166 · DOI
- 10.1080/02642069.2011.600518 · DOI
- De Canio F., 2023, Italian Journal of Marketing, 1
- 10.1002/mar.21767 · DOI
- 10.1016/j.jbusres.2022.113546 · DOI
- Forgas-Coll S., 2023, The Service Industries Journal, 1, 10.1080/02642069.2022.2163995 · DOI
- 10.1080/0267257X.2013.835742 · DOI
- 10.1080/02642069.2020.1862092 · DOI
- 10.1007/s11747-017-0545-6 · DOI · Paper page
- 10.1002/mar.21738 · DOI
- 10.1002/mar.21628 · DOI
- 10.1016/j.tourman.2019.02.006 · DOI
- Lien, C. H., Hsu, M. K., Shang, J. Z., & Wang, S. W, 2021, The Service Industries Journal, 41, 671
- Lievonen M., 2022, The Service Industries Journal, 1
- 10.1016/j.indmarman.2019.06.002 · DOI
- 10.1080/02642069.2022.2048821 · DOI
- Ostrom, A. L., Field, J. M., Fotheringham, D., Subramony, M., Gustafsson, A., Lemon, K. N., Huang, M. H., & McColl-Kennedy, J. R, 2021, Journal of Service Research, 24, 329, 10.1177/10946705211021915 · DOI
- 10.1108/JOSM-12-2020-0435 · DOI
- Prentice C., 2021, The Service Industries Journal, 41, 1, 10.1080/02642069.2021.1883262 · DOI
- Sahoo S., 2023, Internet Research
- 10.1016/j.ijhm.2020.102661 · DOI
- 10.1177/1094670520910267 · DOI
- Tlili A., 2023, The Service Industries Journal
- 10.1016/j.ijinfomgt.2019.05.009 · DOI
- 10.1016/j.annals.2020.102858 · DOI
- 10.1016/j.jbusres.2022.113584 · DOI
- Wang W., 2022, Information Technology & People
- Watanabe K., 2023, The Service Industries Journal, 1, 10.1080/02642069.2023.2169277 · DOI
- Zayadin R., 2022, British Journal of Management
Cited by
Sorted by citations
Risk, Trust, and the Roles of Human Versus Virtual Influencers
Ameen, N., Cheah, J.-H., Ali, F., El-Manstrly, D., & Kulyciute, R. (2024) · Journal of Travel Research · doi:10.1177/00472875231190601 · Cited by 133
Self-citation
Metadata
- Authors
- Ameen, N., Viglia, G., & Altinay, L.
- Affiliations
- University of London (GB)
- University of Portsmouth (GB)
- Oxford Brookes Business School, Oxford Brookes University, Oxford, UK
- Corresponding author
- Ameen, Nisreen
- Venue
- The Service Industries Journal
- Publisher
- Informa UK Limited
- Published
- 2023-03-12
- Volume
- 43
- Issue
- 3-4
- Pages
- 125-133
- ISSN
- 0264-2069 (ISSN-L)
- 1743-9507
- OpenAlex
- W4328113980
- Cited by
- 27
- References
- 1
- Citations by year
- 2026: 4 · 2025: 8 · 2024: 10 · 2023: 5
- Type
- journal article
- Language
- en
- Open access
- bronze
- doi.org
- Locations
- Service Industries Journal (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Physical Sciences › Computer Science › Information Systems › Healthcare during COVID-19 Pandemic
- Keywords
- technology-enabled services, external shocks, service innovation, service resilience, service flexibility, university-industry collaboration, future research directions
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
