The impact of waiting-list times on client attendance for relationship counselling
Abstract
The impact of waiting-list times on subsequent attendance for appointments has received extensive attention within the area of health, but hitherto has received relatively little interest from counselling services. Given the current pressure on all welfare agencies for accountability and efficient use of resources, counselling organisations need to consider resource usage and barriers to efficiency. A study was therefore made of one aspect of this issue: the impact of short v. long time-delays between initial referral and first appointment for relationship counselling. It was found that clients offered appointments within two weeks of referral were significandy more likely to attend for first appointment than were clients whose appointment came between 4 and 12 weeks post-referral. The implications of these results for organisational policy are discussed.
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Long waiting periods are one reason why patients do not appear for their initial appointments or give up their intentions for psychotherapy.
“are one reason why patients do not appear for their initial appointments [14, 15] or give up their intentions for psychotherapy [16].”
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- Authors
- Hicks, C., & Hickman, G.
- Affiliations
- University of Birmingham (GB)
- West Midlands Police (GB)
- Venue
- British Journal of Guidance & Counselling
- Publisher
- Informa UK Limited
- Published
- 1994-05
- Volume
- 22
- Issue
- 2
- Pages
- 175-182
- ISSN
- 0306-9885 (ISSN-L)
- 1469-3534
- OpenAlex
- W2065465727
- Cited by
- 22
- References
- 17
- Citations by year
- 2019: 1 · 2018: 2 · 2017: 1 · 2016: 1 · 2015: 1 · 2012: 3
- FWCI
- 0.51
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- British Journal of Guidance and Counselling (publishedVersion)
- Topics
- Social Sciences › Psychology › Clinical Psychology › Psychotherapy Techniques and Applications
- Social Sciences › Psychology › Social Psychology › Mental Health Treatment and Access
- Social Sciences › Psychology › Social Psychology › Counseling Practices and Supervision
- Keywords
- waiting time, appointment attendance, relationship counseling, counseling services, service efficiency, resource utilization (health care), organizational policy
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