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The effect of communication, writing, and technology apprehension on likelihood to use new communication technologies
Abstract
This study explores the role of computer anxiety, communication apprehension, and writing apprehension in predicting future use of new communication technologies. Past research has rarely examined these constructs as predictors of future use and has not considered the impact of writing and communication apprehension on text‐based and phone‐based technologies, which are used primarily for interaction. Survey results from 178 undergraduate students tend to support hypotheses about the relevance of computer anxiety and communication apprehension in predicting future technology use, but not those with regard to writing apprehension. Furthermore, past experience appears to be a strong predictor of future use; however, gender differences are rare. The implications of these findings for educational contexts are discussed.
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“Scott and Rockwell (1997) demonstrated that CMCA, writing apprehension, and general technology apprehension collectively reduce individuals' likelihood to adopt and use communication technologies, particularly those involving written or synchronous interaction.”
From AI Literacy in the Communication Basic Course: Insights on Embedding, Motivation, and Reducing Uncertainty (2026) · cites this paper as Scott and Rockwell, 1997
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Metadata
- Authors
- Scott, C. R., & Rockwell, S. C.
- Affiliations
- The University of Texas at Austin (US)
- ORCID
- Scott, Craig R.
- Venue
- Communication Education
- Publisher
- Informa UK Limited
- Published
- 1997-01
- Volume
- 46
- Issue
- 1
- Pages
- 44-62
- ISSN
- 0363-4523 (ISSN-L)
- 1479-5795
- OpenAlex
- W1996905345
- Cited by
- 182
- References
- 82
- Citations by year
- 2026: 2 · 2025: 4 · 2024: 3 · 2023: 3 · 2022: 5 · 2021: 3 · 2020: 5 · 2019: 4 · 2018: 6 · 2017: 2 · 2016: 6 · 2015: 4 · 2014: 8 · 2013: 2 · 2012: 9
- FWCI
- 21.59
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Communication Education (publishedVersion)
- Topics
- Social Sciences › Gender Studies › Gender and Technology in Education
- Social Sciences › Psychology › Social Psychology › Communication in Education and Healthcare
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Keywords
- computer anxiety, communication apprehension, writing apprehension, intention to use technology, new communication technologies, text-based communication, prior experience, gender differences, undergraduate students, educational technology
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