The IBM natural conversation framework: a new paradigm for conversational UX design
Abstract
User interfaces that take human conversation as their interaction metaphor work fundamentally differently than those that employ spatial metaphors, such as a desktop or a page. While the fundamenta...
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Anthropomorphic agents come with the promise of new kinds of user interfaces, spurring advances in the emerging field of conversational UX.
“Anthropomorphic agents come with the promise of new kinds of user interfaces, spurring advances in the emerging field of conversational UX (73, 74).”
From The benefits and dangers of anthropomorphic conversational agents (2025) · cites this paper as [73]
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- Authors
- Moore, R. J., An, S., & Ren, G.-J.
- Affiliations
- IBM Research - Almaden (US)
- Georgia Institute of Technology (US)
- Corresponding author
- Moore, Robert J.
- Venue
- Human–Computer Interaction
- Publisher
- Informa UK Limited
- Published
- 2022-06-13
- Volume
- 38
- Issue
- 3-4
- Pages
- 168-193
- ISSN
- 0737-0024 (ISSN-L)
- 1532-7051
- OpenAlex
- W4282559157
- Cited by
- 26
- References
- 40
- Citations by year
- 2025: 9 · 2024: 12 · 2023: 5
- FWCI
- 2.14
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Human-Computer Interaction (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Speech and dialogue systems
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Keywords
- natural conversation, conversational interfaces, interaction metaphors
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