Special Section: Toward a Theory of Business Process Change Management
Abstract
(1995). Special Section: Toward a Theory of Business Process Change Management. Journal of Management Information Systems: Vol. 12, No. 1, pp. 9-30.
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Cites
Exploration and Exploitation in Organizational Learning
March, J. G. (1991) · Organization Science · doi:10.1287/orsc.2.1.71 · Cited by 21,942 · see citing works
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494 · see citing works
Bounded rationality and organizational learning
Simon, H. A. (1991) · Organization Science · doi:10.1287/orsc.2.1.125 · Cited by 3,028 · see citing works
The Principles of Sociotechnical Design
Cherns, A. (1976) · Human Relations · doi:10.1177/001872677602900806 · Cited by 1,063 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Sung, W., & Kim, C. (2021) · Sustainability · doi:10.3390/su13042079 · Cited by 99 · see citing works
“Kettinger and Grover (1995) [7] organized the main factors of change management into communication, direct member participation, role playing, and training.”
BackgroundHospital organization culture, capacity to innovate and success in technology adoption
do Carmo Caccia‐Bava, M., Guimaraes, T., & Harrington, S. J. (2006) · Journal of Health Organization and Management · doi:10.1108/14777260610662735 · Cited by 86 · see citing works
- Authors
- Kettinger, W. J., & Grover, V.
- Affiliations
- University of South Carolina (US)
- Venue
- Journal of Management Information Systems
- Publisher
- Informa UK Limited
- Published
- 1995-06
- Volume
- 12
- Issue
- 1
- Pages
- 9-30
- ISSN
- 0742-1222 (ISSN-L)
- 1557-928X
- OpenAlex
- W1560403024
- Cited by
- 277
- References
- 4
- Citations by year
- 2026: 1 · 2025: 3 · 2024: 4 · 2023: 6 · 2022: 7 · 2021: 9 · 2020: 9 · 2019: 12 · 2018: 12 · 2017: 11 · 2016: 9 · 2015: 11 · 2014: 12 · 2013: 20 · 2012: 16
- FWCI
- 7.05
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Management Information Systems (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management Information Systems › Business Process Modeling and Analysis
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Keywords
- business process change, change management, organizational change, information system implementation
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
