Cited by 707Technology Adoption and User BehaviourTelemedicine and Telehealth ImplementationInformation Systems Theories and Implementation

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Examining a Model of Information Technology Acceptance by Individual Professionals: An Exploratory Study

Chau, Patrick Y.K., Hu, Paul J.·2002·Journal of Management Information Systems

DOI 10.1080/07421222.2002.11045699

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Abstract

The recent proliferation of information technology designed to support or enhance an individual professional's task performance has made the investigation of technology acceptance increasingly challenging and significant. This study investigates technology acceptance by individual professionals by examining physicians' decisions to accept telemedicine technology. Synthesized from relevant prior research, a generic research framework was built to provide a necessary foundation upon which a research model for telemedicine technology acceptance by physicians could be developed. The research model was then empirically examined, using data collected from more than 400 physicians practicing in public tertiary hospitals in Hong Kong. Results of the study suggest several areas where individual "professionals" might subtly differ in their technology acceptance decision-making, as compared with end users and business managers in ordinary business settings. Specifically, physicians appeared to be fairly pragmatic, largely anchoring their acceptance decisions in the usefulness of the technology rather than in its ease of use. When making decisions to accept a technology, physicians expressed considerable concerns about the compatibility of the technology with their practices, placed less importance on controlling technology operations, and attached limited weight to peers' opinions about using the technology. Based on results obtained from this study, the initially proposed framework for technology acceptance by individual professionals was revised to a "hierarchical, three-layer" structure with the individual context at the inner core, the implementation context on the outermost layer, and the technological context residing in the middle. Implications for information systems research and telemedicine management practice that have emerged from the study's findings are also discussed.

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Authors: Chau, P. Y. K., & Hu, P. J.
ORCID: Chau, Patrick Y.K.
Hu, Paul J.
Venue: Journal of Management Information Systems
Publisher: Informa UK Limited
Published: 2002-03
Volume: 18
Issue: 4
Pages: 191-229
ISSN: 0742-1222 (ISSN-L)
1557-928X
DOI: 10.1080/07421222.2002.11045699
OpenAlex: W1601464326
Cited by: 707
References: 50
Citations by year: 2026: 11 · 2025: 25 · 2024: 31 · 2023: 22 · 2022: 26 · 2021: 35 · 2020: 25 · 2019: 36 · 2018: 27 · 2017: 20 · 2016: 50 · 2015: 39 · 2014: 51 · 2013: 51 · 2012: 33
FWCI: 39.06
Type: journal article
Language: en
Open access: closed
Locations: Journal of Management Information Systems (publishedVersion)
The HKU Scholars Hub (University of Hong Kong) (submittedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Social Sciences › Business, Management and Accounting › Management Information Systems › Information Systems Theories and Implementation
Keywords: technology acceptance, telemedicine, physicians, technology acceptance model, perceived usefulness, perceived ease of use, technology compatibility, peer influence, Hong Kong hospitals

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Examining a Model of Information Technology Acceptance by Individual Professionals: An Exploratory Study

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