Integrating through-life engineering service knowledge with product design and manufacture
Abstract
Even though knowledge management has been a subject of research for a long time, management of through-life engineering service knowledge (SK) has started getting more attention quite recently. With the help of literature review and analysis, this paper identifies possible drivers to extend the product life cycle, presents definitions of ‘knowledge’ and ‘engineering service knowledge’ and identifies research gaps and challenges in digital feedback of through-life engineering SK to product design and manufacture. The paper presents a causal loop model to represent causes and effects of through-life engineering SK on product design and manufacture. A digital framework is presented to address integration challenges in digital feedback of through-life engineering SK to product design and manufacture. The digital framework is developed with the intention of developing a SK backbone demonstrator application. Industrial experts have validated the initial framework. Detailed case studies shall be undertaken to enhance this framework in future.
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PSS has gained traction with companies because it can give them a competitive advantage, better customer knowledge, and new sources of income.
“PSS has gained traction with companies because it can give them a competitive advantage, better customer knowledge, and new sources of income [35][36][37].”
From Is Prolonging the Lifetime of Passive Durable Products a Low-Hanging Fruit of a Circular Economy? A Multiple Case Study (2019) · cites this paper as [37]
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Continuous maintenance and the future – Foundations and technological challenges
Roy, R., Stark, R., Tracht, K., Takata, S., & Mori, M. (2016) · CIRP Annals · doi:10.1016/j.cirp.2016.06.006 · Cited by 309 · see citing works
Self-citationFernández del Amo, I., Erkoyuncu, J. A., Roy, R., Palmarini, R., & Onoufriou, D. (2018) · Computers in Industry · doi:10.1016/j.compind.2018.08.007 · Cited by 234 · see citing works
Self-citationKaddoura, M., Kambanou, M. L., Tillman, A.-M., & Sakao, T. (2019) · Sustainability · doi:10.3390/su11184819 · Cited by 74 · see citing works
- Authors
- Masood, T., Roy, R., Harrison, A., Xu, Y., Gregson, S., & Reeve, C.
- Affiliations
- Engineering and Physical Sciences Research Council (GB)
- Rolls-Royce (United Kingdom) (GB)
- Cranfield University (GB)
- Corresponding author
- Masood, Tariq
- Venue
- International Journal of Computer Integrated Manufacturing
- Publisher
- Informa UK Limited
- Published
- 2014-04-29
- Volume
- 28
- Issue
- 1
- Pages
- 59-74
- ISSN
- 0951-192X (ISSN-L)
- 1362-3052
- OpenAlex
- W2093083682
- Cited by
- 37
- References
- 0
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 2 · 2023: 1 · 2022: 2 · 2020: 1 · 2019: 7 · 2018: 4 · 2017: 9 · 2016: 7 · 2015: 2
- FWCI
- 13.55
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Computer Integrated Manufacturing (publishedVersion)
- Cambridge University Engineering Department Publications Database (submittedVersion)
- Funders
- Engineering and Physical Sciences Research Council (EP/I033246/1, EP/I019308/1, EP/L010917/1, EP/K000314/1)
- Topics
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Product Development and Customization
- Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Digital Transformation in Industry
- Physical Sciences › Engineering › Industrial and Manufacturing Engineering › Manufacturing Process and Optimization
- Keywords
- knowledge management, product life extension, product design, digital feedback, causal loop model, digital framework
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