Cited by 1,135AI and HR TechnologiesImpact of AI and Big Data on Business and SocietyEmployer Branding and e-HRM

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Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

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Vrontis, Demetris, Christofi, Michael, Pereira, Vijay, Tarba, Shlomo, Makrides, Anna, Trichina, Eleni·2022·The International Journal of Human Resource Management

DOI 10.1080/09585192.2020.1871398

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Abstract

Although academic production in intelligent automation (e.g. artificial intelligence, robotics) has grown rapidly, we still lack a comprehensive understanding of the impacts of the utilization of these technologies in human resource management (HRM) at an organizational (firms) and individual (employees) level. This study therefore aims to systematize the academic inputs on intelligent automation so far and to clarify what are its main contributions to and challenges for HRM. In a systematic search of 13,136 potentially relevant studies published in the top HRM, international business (IB), general management (GM) and information management (IM) journals, we found 45 articles studying artificial intelligence, robotics and other advanced technologies within HRM settings. Results show that intelligent automation technologies constitute a new approach to managing employees and enhancing firm performance, thus offering several opportunities for HRM but also considerable challenges at a technological and ethical level. The impact of these technologies has been identified to concentrate on HRM strategies, namely, job replacement, human-robot/AI collaboration, decision-making and learning opportunities, and HRM activities, namely, recruiting, training and job performance. This study discusses these shifts in detail, along with the main contributions to theory and practice and directions for future research.

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Análisis mediante inteligencia artificial de las emociones del alumnado autista en la interacción social con el robot NAO
Lorenzo, G., Lorenzo-Lledó‬, ‪., & Rodríguez-Quevedo, Á. (2024) · Revista de Educación a Distancia (RED) · doi:10.6018/red.588091 · Cited by 8
Assessing and ranking the skills required for IT personnel: a hybrid decision-making model using fuzzy AHP-TOPSIS
Aggarwal, A., Sharma, I., Kukreja, V., Verma, T., & Aggarwal, R. K. (2025) · Global Knowledge, Memory and Communication · doi:10.1108/gkmc-05-2024-0253 · Cited by 7
Addressing the needs of an aging workforce in luxury hotels with a focus on perceived job insecurity and AI attitudes
Jung, H., Yoon, H., & Cho, M. (2025) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-09-2024-0614 · Cited by 6
Perceived Impediments and Anticipated Solutions to HR (Human Resource) Towards Implementing Industry 4.0 in SMEs
Sharma, N. K., Kumar, V., Lai, K., & Chen, W.-K. (2022) · International Journal of Technology and Human Interaction · doi:10.4018/ijthi.306230 · Cited by 7
Integration of Mobile Augmented Reality Applications for Engineering Mechanics Learning with Interacting 3D Objects in Engineering Education
Waskito (2024) · International Journal of Information and Education Technology · doi:10.18178/ijiet.2024.14.3.2057 · Cited by 42
Predicting breakthrough innovation engagement via hybrid intelligence: a moderated mediation model of self-extinction and social intelligence
Abbas, S. M., Liu, Z., & Khushnood, M. (2023) · International Journal of Emerging Markets · doi:10.1108/ijoem-07-2022-1140 · Cited by 6
Implementation of artificial intelligence in human resource management practices
Devi, P. R., Anusuya, S., Saraswathi, S., Sophia, M. S. C., Jose, P. C., Jayachandran, T., & Girimurugan, R. (2024) · ITM Web of Conferences · doi:10.1051/itmconf/20246801025 · Cited by 6
Industrial Robotics and the Future of Work
Howard, J., Murashov, V. V., Roth, G., Wendt, C., Carr, J. L., Cheng, M. H., Earnest, S., Elliott, K. C., Haas, E. J., Liang, C., et al. (2025) · American Journal of Industrial Medicine · doi:10.1002/ajim.23729 · Cited by 6
“Choose what suits you”: The role of relative competency strength in shaping job applicants’ reactions and strategies toward AI-based interview
Wang, J., Zhang, J.-H., Zhu, J. N. Y., & Bai, L. (2025) · Computers in Human Behavior Reports · doi:10.1016/j.chbr.2025.100777 · Cited by 9
Examining the Sustainable Integration of Artificial Intelligence in Human Resource Digitalization in the Context of Industry 4.0
Thomas, S., Nair, D. S., Joseph, J., Srampical, S. G., & Cleetus, R. S. (2025) · European Public & Social Innovation Review · doi:10.31637/epsir-2026-2044 · Cited by 6
The Emerging Technology in Hiring: Insights from Assembly Line Workers and Managers
Chang, K., & Cheng, K.-T. (2025) · Administrative Sciences · doi:10.3390/admsci15120463 · Cited by 7
AI-driven financial operational Efficiency: A dynamic capabilities perspective on knowledge-oriented leadership and financial flexibility
Yang, Z., Zhang, Z., & Hu, H. (2026) · Technology in Society · doi:10.1016/j.techsoc.2026.103235 · Cited by 6
Multi-dimensional time and university technology commercialisation as opportunity praxis: A realist synthesis of the accumulated literature
Kalantaridis, C., & Küttim, M. (2022) · Technovation · doi:10.1016/j.technovation.2022.102685 · Cited by 6
The Integration of Artificial Intelligence and Video Production Skills in Workplace Development: A Study from the Perspective of Vocational Training
Yen, C.-S., & Yang, S.-C. (2024) · The Review of Socionetwork Strategies · doi:10.1007/s12626-024-00162-6 · Cited by 8
“Moreover, the research indicates that video production skills are closely related to employment opportunities and contribute to increasing employment opportunities for creative industry professionals [35].”
Unlocking organizational success in the hotel industry: the power of social exchange in HR practices
Khassawneh, O., Mohammad, T., Bourini, I., & Behery, M. H. (2024) · Global Knowledge, Memory and Communication · doi:10.1108/gkmc-11-2023-0439 · Cited by 6
AI Tools in LIS Research: Navigating Opportunities and Challenges for Scholarly Advancement
Maurya, A., & Sinha, P. (2024) · The Serials Librarian · doi:10.1080/0361526x.2024.2400719 · Cited by 6
Designing for transparency: a web job board for e-recruitment to explore job seekers’ privacy behaviours
Boldi, A., Silacci, A., Rapp, A., & Caon, M. (2024) · Behaviour and Information Technology · doi:10.1080/0144929x.2024.2427111 · Cited by 9
Checks and balances: leveraging artificial intelligence for tri-balance personnel selection systems
Zhang, Q. (2025) · The International Journal of Human Resource Management · doi:10.1080/09585192.2025.2498563 · Cited by 11
“Indeed, AI assimilation in staffing inherently demands cross-disciplinary insights (Vrontis et al., 2022).”
Influential
From code to collaboration: influence of artificial intelligence on workforce dynamics
Rastogi, S., & Pandita, D. (2025) · International Journal of Organization Theory and Behavior · doi:10.1108/ijotb-08-2024-0148 · Cited by 6
The present and future of artificial intelligence in people management research: A bibliometric approach
Bauwens, R., & Batistič, S. (2025) · BRQ Business Research Quarterly · doi:10.1177/23409444251341326 · Cited by 10
“However, the integration of AI into HRM also raises challenges, including concerns about data privacy, fairness, and security, which must be carefully addressed (Prikshat et al., 2023; Vrontis et al., 2021).”
Automation and Public Service Values in Human Resource Management
Persson, M., & Wallo, A. (2022) · Progress in IS · doi:10.1007/978-3-030-92644-1_5 · Cited by 6
Research on "AI+RPA" Interactive Technology of Intelligent Financial Management Platform
Kai, L., Wenxin, L., Zhang, R., Suihua, K., Yan, D., Zhao, M., & Tian, W. (2022) · International Computer Conference on Wavelet Active Media Technology and Information Processing (ICCWAMTIP) · doi:10.1109/iccwamtip56608.2022.10016525 · Cited by 6
“RPA technology defined by IEEE is a kind of software pre-installed in the system[3], which can automatically execute a large number of repetitive tasks according to the established business rules and activity design.”
Method
Artificial Intelligence: Trends and Challenges
Karthick, A. V., & Gopalsamy, S. (2022) · International Conference on Parallel, Distributed and Grid Computing (PDGC) · doi:10.1109/pdgc56933.2022.10053238 · Cited by 6
“The IoT provides the foundation for effectively gathering this data in modern buildings [23] and then evaluating it with tools like AI.”
Mandatory Environmental Regulation, Enterprise Labor Demand and Green Innovation Transformation: A Quasi-Experiment from China’s New Environmental Protection Law
Liu, J., Ma, X., Zhao, B., Cui, Q., Zhang, S., & Zhang, J. (2023) · Sustainability · doi:10.3390/su151411298 · Cited by 6
Human tracking robotic camera based on image processing for live streaming of conferences and seminars
Rehman, A. U., Khan, Y., Ahmed, R. U., Ullah, N., & Butt, M. A. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e18547 · Cited by 6
“One, of the noteworthy applications that enhance our lives is automation employing robotics [4].”
Background
Role of Social Media on Government Initiatives Towards Human Resource Development
Shanmugam, V., Gowrishankkar, V., Sibi, S., Sudha Maheswari, T., Vijay Bose, S., Mora, M., Chandramohan, S., Maruthamuthu, M., & Nazeer, I. (2023) · Advances in social networking and online communities book series · doi:10.4018/978-1-6684-7450-1.ch008 · Cited by 6
How the workplace usage of AI in China influences proactive behaviour? The role of pride and shame
Du, Y., Yang, C., Zhao, Y., & Xia, Y. (2024) · Asia Pacific Business Review · doi:10.1080/13602381.2024.2409800 · Cited by 6

Authors: Vrontis, D., Christofi, M., Pereira, V., Tarba, S., Makrides, A., & Trichina, E.
Affiliations: University of Nicosia (CY)
NEOMA Business School (FR)
University of Birmingham (GB)
Corresponding author: Christofi, Michael
ORCID: Vrontis, Demetris
Christofi, Michael
Pereira, Vijay
Tarba, Shlomo
Makrides, Anna
Trichina, Eleni
Venue: The International Journal of Human Resource Management
Publisher: Informa UK Limited
Published: 2021-02-12
Volume: 33
Issue: 6
Pages: 1237-1266
ISSN: 0958-5192 (ISSN-L)
1466-4399
DOI: 10.1080/09585192.2020.1871398
OpenAlex: W3130894836
Cited by: 1,134
References: 94
Citations by year: 2026: 233 · 2025: 245 · 2024: 301 · 2023: 229 · 2022: 97 · 2021: 29
FWCI: 27.96
Type: journal article
Language: en
Open access: green
api.elsevier.com
Licence: cc-by-nc-nd
Locations: The International Journal of Human Resource Management (publishedVersion)
University of Birmingham Research Portal (University of Birmingham) (publishedVersion)
Ktisis at Cyprus University of Technology (Cyprus University of Technology) (submittedVersion, cc-by-nc-nd)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › AI and HR Technologies
Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employer Branding and e-HRM
Keywords: artificial intelligence, robotics, intelligent automation, human resource management, human-robot collaboration, job replacement, recruitment, employee training, employee performance, decision-making, ethical considerations, firm performance, high technology

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Artificial intelligence, robotics, advanced technologies and human resource management: a systematic review

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