Personal profile information as cues of credibility in online travel reviews

Park, Heelye; Xiang, Zheng; Josiam, Bharath; Kim, Haejung

doi:10.1080/13032917.2013.820203

Cited by 81Digital Marketing and Social MediaDiverse Aspects of Tourism ResearchExpert finding and Q&A systems

Personal profile information as cues of credibility in online travel reviews

Park, Heelye, Xiang, Zheng, Josiam, Bharath, Kim, Haejung·2014·Anatolia

DOI 10.1080/13032917.2013.820203

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Abstract

Given the importance of traveller reviews as sources of travel-related information, source credibility is becoming an increasingly crucial issue in terms of research and application. This study examines the role of self-disclosed personal profile information (PPI) as cues of source credibility in the context of travellers' use of online reviews for trip planning purposes. The results show that the perceived congruence between PPI, i.e. reviewer location and travel interest, and the textual content of the review influences subjects' judgements of the reviewer's credibility. The findings suggest that the reviewer's self-disclosed PPI serves as credibility cues for travellers' assessments of travel reviewers. The implications of the study, as well as directions for future research, are discussed.

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The combination of reputation systems and objective data acts to reduce the implicit uncertainty of operating in Sharing Economy markets.
“The combination of these two types of systems acts to reduce the implicit uncertainty of operating in such markets [20,23,40].”
From Digital Identity: The effect of trust and reputation information on user judgement in the Sharing Economy (2018) · cites this paper as [40]
Profiles containing platform- and community-generated information have a significant advantage.
“However, it is clear that profiles containing platform- and community-generated information have a significant advantage [31,37,40].”
From Digital Identity: The effect of trust and reputation information on user judgement in the Sharing Economy (2018) · cites this paper as [40]

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Impact of Congruence Between Self-disclosed Personal Information and Review on Source Credibility in Online Travel Reviews
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The Effect of Personal Profile Information and Message Valence on Information Credibility and Purchase Intentions in Travel-Related Consumer-Generated Media
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Authors: Park, H., Xiang, Z., Josiam, B., & Kim, H.
Affiliations: University of North Texas (US)
Virginia Tech (US)
Corresponding author: Xiang, Zheng
ORCID: Park, Heelye
Xiang, Zheng
Josiam, Bharath
Venue: Anatolia
Publisher: Informa UK Limited
Published: 2013-09-05
Volume: 25
Issue: 1
Pages: 13-23
ISSN: 1303-2917 (ISSN-L)
2156-6909
DOI: 10.1080/13032917.2013.820203
OpenAlex: W2070784226
Cited by: 81
References: 36
Citations by year: 2025: 1 · 2024: 4 · 2023: 5 · 2022: 11 · 2021: 7 · 2020: 13 · 2019: 7 · 2018: 12 · 2017: 8 · 2016: 6 · 2015: 6 · 2014: 1
FWCI: 13.42
Type: journal article
Language: en
Open access: closed
Locations: Anatolia (publishedVersion)
Topics: Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
Physical Sciences › Computer Science › Information Systems › Expert finding and Q&A systems
Keywords: source credibility, online travel reviews, credibility cues, travel interest, trip planning, consumer search

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Personal profile information as cues of credibility in online travel reviews

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