Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping.

Hassanein, Khaled; Head, Milena

doi:10.1016/j.ijhcs.2006.11.018

Cited by 986Technology Adoption and User BehaviourInnovative Human-Technology InteractionUsability and User Interface Design

Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping.

Hassanein, Khaled, Head, Milena·2007·International Journal of Human-Computer Studies

DOI 10.1016/j.ijhcs.2006.11.018

Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.ijhcs.2006.11.018

Cites

158 of 158 references verified0 citation errors · 0 not checkable

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Online shopping enjoyment increases simply by presenting images of models wearing the garments.
“online shopping enjoyment increases simply by presenting images of models wearing the garments (Hassanein and Head, 2007).”
From Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview (2020) · cites this paper as Hassanein and Head, 2007

Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314 · see citing works
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190 · see citing works
Statistical Power Analysis for the Behavioral Sciences
Muller, K. E., & Cohen, J. (1989) · Technometrics · doi:10.2307/1270020 · Cited by 99,588 · see citing works
The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.51.6.1173 · Cited by 91,542 · see citing works
The moderator-mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532 · see citing works
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
Statistical power analysis for the behavioral sciences
Cohen, J. (1990) · Computers Environment and Urban Systems · doi:10.1016/0198-9715(90)90050-4 · Cited by 65,406 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
Statistical Power Analysis for the Behavioral Sciences (2nd ed.).
Lachenbruch, P. A., & Cohen, J. (1989) · Journal of the American Statistical Association · doi:10.2307/2290095 · Cited by 37,385 · see citing works
Untitled work
(1980) · Medical Entomology and Zoology · Cited by 25,810 · see citing works
User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989) · Management Science · doi:10.1287/mnsc.35.8.982 · Cited by 25,709 · see citing works
Convergent and discriminant validation by the multitrait-multimethod matrix.
Campbell, D. T., & Fiske, D. W. (1959) · Psychological Bulletin · doi:10.1037/h0046016 · Cited by 17,116 · see citing works
Exchange and Power in Social Life
Blau, P. M. (2017) · doi:10.4324/9780203792643 · Cited by 15,923 · see citing works
Psychometric theory (2nd ed.).
Sitgreaves, R. (1979) · Contemporary Psychology · doi:10.1037/018882 · Cited by 14,384 · see citing works
Exchange and Power in Social Life.
Bierstedt, R., & Blau, P. M. (1965) · American Sociological Review · doi:10.2307/2091154 · Cited by 13,625 · see citing works
An integrative model of organizational trust
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736 · see citing works
Trust: The Social Virtues and the Creation of Prosperity
Schneider, P. A., & Fukuyama, F. (1996) · Journal of Marketing · doi:10.2307/1251846 · Cited by 10,487 · see citing works
Not So Different After All: A Cross-Discipline View Of Trust
Rousseau, D. M., Sitkin, S. B., Burt, R. S., & Camerer, C. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926617 · Cited by 10,274 · see citing works
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635 · see citing works
Determinants of Perceived Ease of Use: Integrating Control, Intrinsic Motivation, and Emotion into the Technology Acceptance Model
Venkatesh, V. (2000) · Information Systems Research · doi:10.1287/isre.11.4.342.11872 · Cited by 6,664 · see citing works
Modern Methods for Business Research
(1998) · doi:10.4324/9781410604385 · Cited by 6,534 · see citing works
Structural Equation Modeling and Regression: Guidelines for Research Practice
Gefen, D., Straub, D., & Boudreau, M.-C. (2000) · Communications of the Association for Information Systems · doi:10.17705/1cais.00407 · Cited by 6,416 · see citing works
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1992.tb00945.x · Cited by 6,231 · cited 1× · see citing works
“Davis et al. (1992) classified ARTICLE IN PRESS K. Hassanein, M. Head / Int.”
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020 · see citing works
Multivariate Data Analysis with Readings.
Rutherford, G. S. W., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · Journal of the Royal Statistical Society Series D (The Statistician) · doi:10.2307/2348783 · Cited by 5,837 · see citing works
Consumer acceptance of electronic commerce: Integrating trust and risk with the technology acceptance model
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715 · see citing works
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550 · see citing works
Multivariate Data Analysis with Readings.
Jolliffe, I. T., Hair, J. F., Anderson, R. E., & Tatham, R. L. (1988) · Journal of the Royal Statistical Society Series A (Statistics in Society) · doi:10.2307/2983017 · Cited by 5,102 · see citing works
Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory
Fornell, C., & Bookstein, F. L. (1982) · Journal of Marketing Research · doi:10.2307/3151718 · Cited by 4,516 · see citing works
The social psychology of telecommunications
Short, J., Williams, E., & Christie, B. (1976) · Cited by 4,435 · see citing works
Why do people use information technology? A critical review of the technology acceptance model
Legris, P., Ingham, J., & Collerette, P. (2003) · Information & Management · doi:10.1016/s0378-7206(01)00143-4 · Cited by 4,250 · see citing works
Extending the TAM for a World-Wide-Web context
Moon, J.-W., & Kim, Y.-G. (2001) · Information & Management · doi:10.1016/s0378-7206(00)00061-6 · Cited by 3,802 · see citing works
At the Heart of It All: The Concept of Presence
Lombard, M., & Ditton, T. B. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1997.tb00072.x · Cited by 3,754 · see citing works
The social psychology of telecommunications
Gray, G. (1977) · Telecommunications Policy · doi:10.1016/0308-5961(77)90016-7 · Cited by 3,486 · see citing works
A practical guide to factorial validity using PLS-graph: tutorial and annotated example
Gefen, D., & Straub, D. (2005) · Communications of the Association for Information Systems · doi:10.17705/1cais.01605 · Cited by 3,280 · see citing works
Hedonic and utilitarian motivations for online retail shopping behavior
Childers, T. L., Carr, C. L., Peck, J., & Carson, S. (2001) · Journal of Retailing · doi:10.1016/s0022-4359(01)00056-2 · Cited by 3,219 · see citing works
Applying the Technology Acceptance Model and Flow Theory to Online Consumer Behavior
Koufaris, M. (2002) · Information Systems Research · doi:10.1287/isre.13.2.205.83 · Cited by 3,205 · see citing works
Measuring the Customer Experience in Online Environments: A Structural Modeling Approach
Novak, T. P., Hoffman, D. L., & Yung, Y. (2000) · Marketing Science · doi:10.1287/mksc.19.1.22.15184 · Cited by 3,201 · see citing works
Trust in Organizations: Frontiers of Theory and Research
Kramer, R. M., & Tyler, T. R. (1996) · Sage eBooks · doi:10.4135/9781452243610 · Cited by 2,814 · see citing works
Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior1
Pavlou, P. A., & Fygenson, M. (2006) · MIS Quarterly · doi:10.2307/25148720 · Cited by 2,685 · see citing works
Developing and Maintaining Trust in Work Relationships
Lewicki, R. J., & Bunker, B. B. (1996) · Sage eBooks · doi:10.4135/9781452243610.n7 · Cited by 2,611 · see citing works
Consumer trust in an Internet store
Jarvenpaa, S. L., Tractinsky, N., & Vitale, M. (2000) · Information Technology and Management · doi:10.1023/a:1019104520776 · Cited by 2,577 · see citing works
The Technology Acceptance Model: Past, Present, and Future
Lee, Y., Kozar, K. A., & Larsen, K. R. T. (2003) · Communications of the Association for Information Systems · doi:10.17705/1cais.01250 · Cited by 2,572 · see citing works
Validating Instruments in MIS Research1
Straub, D. W. (1989) · MIS Quarterly · doi:10.2307/248922 · Cited by 2,549 · see citing works
Reducing Social Context Cues: Electronic Mail in Organizational Communication
Sproull, L. S., & Kiesler, S. B. (1986) · Management Science · doi:10.1287/mnsc.32.11.1492 · Cited by 2,377 · see citing works
A Primer for Soft Modeling
Falk, R. F., & Miller, N. B. (1992) · Cited by 2,320 · see citing works
A HANDBOOK OF SOCIAL PSYCHOLOGY
&NA; (1935) · The Journal of Nervous and Mental Disease · doi:10.1097/00005053-193512000-00062 · Cited by 2,250 · see citing works
Gender Differences in the Perception and Use of E-Mail: An Extension to the Technology Acceptance Model1
Gefen, D., & Straub, D. W. (1997) · MIS Quarterly · doi:10.2307/249720 · Cited by 2,242 · see citing works
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 1× · see citing works
“Further, favourable attitude is expected to ease online transactions and reduce barriers to the adoption of e-Commerce (Jarvenpaa et al., 1999; Pavlou and Chai, 2002).”
Background
The Relative Importance of Perceived Ease of Use in IS Adoption: A Study of E-Commerce Adoption
Drexel University, Gefen, D., Straub, D., & Georgia State University (2000) · Journal of the Association for Information Systems · doi:10.17705/1jais.00008 · Cited by 1,833 · see citing works
The social control of impersonal trust
Shapiro, S. P. (1987) · American Journal of Sociology · doi:10.1086/228791 · Cited by 1,725 · see citing works
Designing Web Usability: The Practice of Simplicity
Nielsen, J. (1999) · Cited by 1,721 · see citing works
Model of Adoption of Technology in Households: A Baseline Model Test and Extension Incorporating Household Life Cycle1
Brown, S. A., & Venkatesh, V. (2005) · MIS Quarterly · doi:10.2307/25148690 · Cited by 1,615 · see citing works
Consumer Reactions to Electronic Shopping on the World Wide Web
Jarvenpaa, S. L., & Todd, P. (1996) · International Journal of Electronic Commerce · doi:10.1080/10864415.1996.11518283 · Cited by 1,602 · see citing works
Partial Least Squares
Wold, H. (2005) · Encyclopedia of Statistical Sciences · doi:10.1002/0471667196.ess1914.pub2 · Cited by 1,535 · see citing works
Are the Drivers and Role of Online Trust the Same for All Web Sites and Consumers? A Large-Scale Exploratory Empirical Study
Bart, Y., Shankar, V., Sultan, F., & Urban, G. L. (2005) · Journal of Marketing · doi:10.1509/jmkg.2005.69.4.133 · Cited by 1,482 · see citing works
Factors influencing the usage of websites: the case of a generic portal in The Netherlands
van der Heijden, H. (2003) · Information & Management · doi:10.1016/s0378-7206(02)00079-4 · Cited by 1,425 · see citing works
A Longitudinal Investigation of Personal Computers in Homes: Adoption Determinants and Emerging Challenges1
Venkatesh, V., & Brown, S. A. (2001) · MIS Quarterly · doi:10.2307/3250959 · Cited by 1,400 · see citing works
Enticing online consumers: an extended technology acceptance perspective
Chen, L., Gillenson, M. L., & Sherrell, D. L. (2002) · Information & Management · doi:10.1016/s0378-7206(01)00127-6 · Cited by 1,378 · see citing works
Multivariate Data Analysis with Readings
Sparkman, R. M., Hair, J. F., Anderson, R. E., Tatham, R. L., & Grablowsky, B. J. (1979) · Journal of Marketing Research · doi:10.2307/3150726 · Cited by 1,277 · see citing works
The effects of trust and interdependence on relationship commitment: A trans-Atlantic study
Geyskens, I., Steenkamp, J. E. M., Scheer, L. K., & Kumar, N. (1996) · International Journal of Research in Marketing · doi:10.1016/s0167-8116(96)00006-7 · Cited by 1,264 · see citing works
Understanding online purchase intentions: contributions from technology and trust perspectives
van der Heijden, H., Verhagen, T., & Creemers, M. (2003) · European Journal of Information Systems · doi:10.1057/palgrave.ejis.3000445 · Cited by 1,230 · see citing works
On-line trust: concepts, evolving themes, a model
Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00041-7 · Cited by 1,200 · see citing works
Acceptance of Internet-based learning medium: the role of extrinsic and intrinsic motivation
Lee, M. K. O., Cheung, C. M. K., & Chen, Z. (2005) · Information & Management · doi:10.1016/j.im.2003.10.007 · Cited by 1,184 · see citing works
Research Report: Empirical Test of an EDI Adoption Model
Chwelos, P., Benbasat, I., & Dexter, A. S. (2001) · Information Systems Research · doi:10.1287/isre.12.3.304.9708 · Cited by 1,163 · see citing works
Foundations of Behavioral Research
Medley, D. M., & Kerlinger, F. N. (1965) · American Educational Research Journal · doi:10.2307/1161926 · Cited by 1,152 · see citing works
Advanced Methods of Marketing Research
Bagozzi, R. P. (1994) · Cited by 1,150 · see citing works
The psychological origins of perceived usefulness and ease-of-use
Karahanna, E., & Straub, D. W. (1999) · Information & Management · doi:10.1016/s0378-7206(98)00096-2 · Cited by 1,114 · see citing works
The development of initial trust in an online company by new customers
Koufaris, M., & Hampton-Sosa, W. (2004) · Information & Management · doi:10.1016/j.im.2003.08.004 · Cited by 1,114 · see citing works
The dimensionality and correlates of flow in human-computer interactions
Webster, J., Treviño, L. K., & Ryan, L. (1993) · Computers in Human Behavior · doi:10.1016/0747-5632(93)90032-n · Cited by 1,103 · see citing works
Managing User Trust in B2C e-Services
Gefen, & Straub (2003) · e-Service Journal · doi:10.2979/esj.2003.2.2.7 · Cited by 1,074 · see citing works
Why Do People Shop?
Tauber, E. M. (1972) · Journal of Marketing · doi:10.2307/1250426 · Cited by 1,066 · see citing works
The antecedents and consequences of trust in online-purchase decisions
Yoon, S. (2002) · Journal of Interactive Marketing · doi:10.1002/dir.10008 · Cited by 1,058 · see citing works
What drives consumers to shop online? A literature review
y Monsuwe, T. P., Dellaert, B. G. C., & de Ruyter, K. (2004) · International Journal of Service Industry Management · doi:10.1108/09564230410523358 · Cited by 1,036 · see citing works
Task Characteristics and the Experience of Optimal Flow in Human—Computer Interaction
Ghani, J. A., & Deshpande, S. P. (1994) · The Journal of Psychology · doi:10.1080/00223980.1994.9712742 · Cited by 1,007 · see citing works
An overview of online trust: Concepts, elements, and implications
Wang, Y. D., & Emurian, H. H. (2004) · Computers in Human Behavior · doi:10.1016/j.chb.2003.11.008 · Cited by 998 · see citing works
A Handbook of Social Psychology.
Pigors, P., & Murchison, C. (1936) · American Sociological Review · doi:10.2307/2084503 · Cited by 978 · see citing works
Measuring System Usage: Implications for IS Theory Testing
Straub, D. W., Limayem, M., & Karahanna, E. (1995) · Management Science · doi:10.1287/mnsc.41.8.1328 · Cited by 947 · see citing works
Converting Web Site Visitors into Buyers: How Web Site Investment Increases Consumer Trusting Beliefs and Online Purchase Intentions
Schlosser, A. E., White, T. B., & Lloyd, S. M. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.2.133 · Cited by 947 · see citing works
Empirical research in on-line trust: a review and critical assessment
Grabner‐Kräuter, S., & Kaluscha, E. A. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00043-0 · Cited by 831 · see citing works
A Social Information Processing Model of Media Use in Organizations
Fulk, J. L., Steinfield, C. W., Schmitz, J., & Power, J. (1987) · Communication Research · doi:10.1177/009365087014005005 · Cited by 766 · see citing works
Straining for Shared Meaning in Organization Science: Problems of Trust and Distrust
Bigley, G. A., & Pearce, J. L. (1998) · Academy of Management Review · doi:10.5465/amr.1998.926618 · Cited by 755 · see citing works
Play and Intrinsic Rewards
(1975) · Journal of Humanistic Psychology · doi:10.1177/002216787501500306 · Cited by 735 · see citing works
An empirical study on predicting user acceptance of e-shopping on the Web
Shih, H. (2003) · Information & Management · doi:10.1016/s0378-7206(03)00079-x · Cited by 724 · see citing works
The role of social presence in establishing loyalty in e-Service environments
Cyr, D., Hassanein, K., Head, M. M., & Ivanov, A. (2006) · Interacting with Computers · doi:10.1016/j.intcom.2006.07.010 · Cited by 710 · see citing works
Self-citation
The Effect of Culture on IT Diffusion: E-Mail and FAX in Japan and the U.S.
Straub, D. W. (1994) · Information Systems Research · doi:10.1287/isre.5.1.23 · Cited by 706 · see citing works
Media and Group Cohesion: Relative Influences on Social Presence, Task Participation, and Group Consensus1
Yoo, Y., & Alavi, M. (2001) · MIS Quarterly · doi:10.2307/3250922 · Cited by 679 · see citing works
Designing Web Usability: The practice of simplicity
McKibbin, S. (2001) · Interactive Marketing · doi:10.1057/palgrave.im.4340116 · Cited by 674 · see citing works
Are Machines Gender Neutral? Gender‐Stereotypic Responses to Computers With Voices
Nass, C., Moon, Y., & Green, N. (1997) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1997.tb00275.x · Cited by 670 · see citing works
A Sociocultural Analysis of a Midwestern American Flea Market
Sherry, J. F. (1990) · Journal of Consumer Research · doi:10.1086/208533 · Cited by 648 · see citing works
Trust: the social virtues and the creation of prosperity
(1995) · Choice Reviews Online · doi:10.5860/choice.33-2232 · Cited by 647 · see citing works
Can computer personalities be human personalities?
Nass, C., Moon, Y., Fogg, B. J., Reeves, B. B., & Dryer, D. C. (1995) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1995.1042 · Cited by 621 · see citing works
Play and Intrinsic Rewards
Csíkszentmihályi, M. (2014) · Springer eBooks · doi:10.1007/978-94-017-9088-8_10 · Cited by 600 · see citing works
Communication in the age of virtual reality
Biocca, F., & Levy, M. R. (1995) · Routledge eBooks · doi:10.4324/9781410603128 · Cited by 576 · see citing works
Language within language: immediacy, a channel in verbal communication
York, N. (1970) · Journal of Communication Disorders · doi:10.1016/0021-9924(70)90036-5 · Cited by 573 · see citing works
On the Use of Structural Equation Models in Experimental Designs
Bagozzi, R. P., & Yi, Y. (1989) · Journal of Marketing Research · doi:10.1177/002224378902600302 · Cited by 572 · see citing works
An empirical study of the effects of interactivity on web user attitude
Teo, H., Oh, L., Liu, C., & Wei, K. (2003) · International Journal of Human-Computer Studies · doi:10.1016/s1071-5819(03)00008-9 · Cited by 475 · see citing works
Communication in the age of virtual reality
Berkowitz, D. (1995) · Public Relations Review · doi:10.1016/0363-8111(95)90123-x · Cited by 461 · see citing works
Profiling User Responses to Commercial Websites
Eighmey, J. (1997) · Journal of Advertising Research · doi:10.1080/00218499.1997.12466673 · Cited by 458 · see citing works
Extending the TAM for a t-commerce
Yu, J., Ha, I., Choi, M., & Rho, J. J. (2005) · Information & Management · doi:10.1016/j.im.2004.11.001 · Cited by 446 · see citing works
The Social Construction of Meaning: An Alternative Perspective on Information Sharing
Miranda, S. M., & Saunders, C. (2003) · Information Systems Research · doi:10.1287/isre.14.1.87.14765 · Cited by 421 · see citing works
Are People Polite to Computers? Responses to Computer‐Based Interviewing Systems1
Nass, C., Moon, Y., & Carney, P. (1999) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1999.tb00142.x · Cited by 408 · see citing works
A Customer Loyalty Model for E-Service Context.
Luarn, P., & Lin, H. (2003) · Journal of electronic commerce research · Cited by 407 · see citing works
The role of system trust in business-to-consumer transactions
PENNINGTON, R., WILCOX, H. D., & GROVER, V. (2003) · Journal of Management Information Systems · doi:10.1080/07421222.2003.11045777 · Cited by 407 · see citing works
When the Interface Is a Face
Sproull, L., Subramani, M., Kiesler, S., Walker, J., & Waters, K. (1996) · Human-Computer Interaction · doi:10.1207/s15327051hci1102_1 · Cited by 399 · see citing works
What Drives Electronic Commerce across Cultures? Across-Cultural Empirical Investigation of the Theory of Planned Behavior.
Pavlou, P. A., & Chai, L. (2002) · Journal of electronic commerce research · Cited by 398 · see citing works
The impact of interface usability on trust in Web retailers
Roy, M. C., Dewit, O., & Aubert, B. A. (2001) · Internet Research · doi:10.1108/10662240110410165 · Cited by 395 · see citing works
Book review
Petrou, A. D. (2003) · Journal of the American Society for Information Science and Technology · doi:10.1002/asi.10328 · Cited by 387 · see citing works
Interactivity in human–computer interaction: a study of credibility, understanding, and influence
Burgoon, J. K., Bonito, J. A., Bengtsson, B., Cederberg, C., Lundeberg, M., & Allspach, L. E. (2000) · Computers in Human Behavior · doi:10.1016/s0747-5632(00)00029-7 · Cited by 385 · see citing works
Factors of success for end-user computing
Rivard, S., & Huff, S. L. (1988) · Communications of the ACM · doi:10.1145/42411.42418 · Cited by 373 · see citing works
Silicon sycophants: the effects of computers that flatter
Fogg, B. J., & Nass, C. (1997) · International Journal of Human-Computer Studies · doi:10.1006/ijhc.1996.0104 · Cited by 361 · see citing works
Knowledge Worker Communications and Recipient Availability: Toward a Task Closure Explanation of Media Choice
Straub, D. W., & Karahanna, E. (1998) · Organization Science · doi:10.1287/orsc.9.2.160 · Cited by 357 · see citing works
The impact of culture and gender on web sites
Simon, S. J. (2000) · ACM SIGMIS Database the DATABASE for Advances in Information Systems · doi:10.1145/506740.506744 · Cited by 353 · see citing works
Adaptation of an information quality framework to measure customers’ behavioral intentions to use lodging Web sites
Jeong, M., & Lambert, C. U. (2001) · International Journal of Hospitality Management · doi:10.1016/s0278-4319(00)00041-4 · Cited by 329 · see citing works
Webpage Background and Viewer Attitudes
Stevenson, J. S., Bruner, G. C., & Kumar, A. (2000) · Journal of Advertising Research · doi:10.2501/jar-40-1-2-29-34 · Cited by 326 · see citing works
Psychological antecedents of institution-based consumer trust in e-retailing
Walczuch, R. M., & Lundgren, H. (2004) · Information & Management · doi:10.1016/j.im.2003.12.009 · Cited by 309 · see citing works
Entertaining Shopping Experiences: An Exploratory Investigation
Jones, M. A. (1999) · Journal of Retailing and Consumer Services · doi:10.1016/s0969-6989(98)00028-9 · Cited by 304 · see citing works
Voices, Boxes, and Sources of Messages.
Nass, C., & Steuer, J. (1993) · Human Communication Research · doi:10.1111/j.1468-2958.1993.tb00311.x · Cited by 278 · see citing works
Unacquainted influencers: When strangers interact in the retail setting
McGrath, M. A., & Otnes, C. C. (1995) · Journal of Business Research · doi:10.1016/0148-2963(94)00051-f · Cited by 247 · see citing works
Consumer value: an application to mall and Internet shopping
Kim, Y. (2002) · International Journal of Retail & Distribution Management · doi:10.1108/09590550210453075 · Cited by 247 · see citing works
On the Use of Structural Equation Models in Experimental Designs
Bagozzi, R. P., & Yi, Y. (1989) · Journal of Marketing Research · doi:10.2307/3172900 · Cited by 239 · see citing works
Electronic Message Systems in the University: A Description of Use and Utility
Rice, R. E., & Case, D. O. (1983) · Journal of Communication · doi:10.1111/j.1460-2466.1983.tb02380.x · Cited by 223 · see citing works
Going with the Flow: Predicting Online Purchase Intentions
Korzaan, M. L. (2003) · Journal of Computer Information Systems · doi:10.1080/08874417.2003.11647530 · Cited by 214 · see citing works
TRUST-RELATED ARGUMENTS IN INTERNET STORES: A FRAMEWORK FOR EVALUATION
Kim, D., & Benbasat, I. (2003) · Cited by 212 · see citing works
Trust without touch
Zheng, J., Veinott, E. S., Bos, N., Olson, J. S., & Olson, G. M. (2002) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/503376.503402 · Cited by 211 · see citing works
Correlates of mall visit frequency
Roy, A. (1994) · Journal of Retailing · doi:10.1016/0022-4359(94)90012-4 · Cited by 209 · see citing works
Trust and relationship building in electronic commerce
Papadopoulou, P., Andreou, A., Kanellis, P., & Martakos, D. I. (2001) · Internet Research · doi:10.1108/10662240110402777 · Cited by 201 · see citing works
Para-Social Presence and Communication Capabilities of a Web Site: A Theoretical Perspective
Kumar, N., & Benbasat, I. (2002) · e-Service Journal · doi:10.2979/esj.2002.1.3.5 · Cited by 201 · see citing works
Computer-Mediated Communication in an Organizational Setting: Explaining Task-Related and Socioemotional Uses
Steinfield, C. W. (1986) · Annals of the International Communication Association · doi:10.1080/23808985.1986.11678637 · Cited by 199 · see citing works
Beginning SAP R/3 Implementation at Geneva Pharmaceuticals
Bhattacherjee, A. (2000) · Communications of the Association for Information Systems · doi:10.17705/1cais.00402 · Cited by 194 · see citing works
Shiny happy people building trust?
Riegelsberger, J., Sasse, M. A., & McCarthy, J. D. (2003) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/642611.642634 · Cited by 162 · see citing works
"Trust me, I'm an online vendor"
Egger, F. N. (2000) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/633292.633352 · Cited by 156 · see citing works
CUSTOMER TRUST ONLINE: EXAMINING THE ROLE OF THE EXPERIENCE WITH THE WEB SITE
Koufaris, M., & Hampton-Sosa, W. (2002) · Cited by 150 · see citing works
A growth theory perspective on B2C e-commerce growth in Europe: An exploratory study
Ho, S.-C., Kauffman, R. J., & Liang, T. (2006) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2006.06.003 · Cited by 143 · see citing works
FUN
Carroll, J. M., & Thomas, J. C. (1988) · ACM SIGCHI Bulletin · doi:10.1145/49108.1045604 · Cited by 143 · see citing works
Distrust and trust in B2C e-commerce
McKnight, D. H., & Choudhury, V. (2006) · International Conference on Electronic Commerce · doi:10.1145/1151454.1151527 · Cited by 129 · see citing works
The Discourse of Arabic Advertising: Preliminary Investigations
Gully, A. (1970) · Journal of Arabic and Islamic Studies · doi:10.5617/jais.4544 · Cited by 118 · see citing works
A picture says more than a thousand words
Steinbrück, U., Schaumburg, H., Duda, S., & Krüger, T. (2002) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/506443.506578 · Cited by 113 · see citing works
Assessing the impact of internet agent on end users' performance
Hostler, R. E., Yoon, V., & Guimãrães, T. (2004) · Decision Support Systems · doi:10.1016/j.dss.2004.07.002 · Cited by 102 · see citing works
Imaging and Analyzing in Response to New Product Advertising
Oliver, R. L., Robertson, T. S., & Mitchell, D. J. (1993) · Journal of Advertising · doi:10.1080/00913367.1993.10673417 · Cited by 97 · see citing works
The role of human Web assistants in e‐commerce: an analysis and a usability study
Åberg, J., & Shahmehri, N. (2000) · Internet Research · doi:10.1108/10662240010322902 · Cited by 96 · see citing works
Predicting online purchase behavior: replications and tests of competing models
van der Heijden, H., Verhagen, T., & Creemers, M. R. (2005) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2001.927100 · Cited by 95 · see citing works
Retail attributes: Influence on shopping mode choice behavior.
Blakney, V. L., & Sekely, W. S. (1994) · Journal of managerial issues · Cited by 82 · see citing works
From interactions to transactions : designing the trust experience for business-to-consumer electronic commerce
Egger, F. F. (2003) · doi:10.6100/ir572640 · Cited by 77 · see citing works
Communication research on consumer VR
Heeter, C. (1995) · L. Erlbaum Associates Inc. eBooks · Cited by 74 · see citing works
The effects of progressive interactivity on learning from interactive video
Schaffer, L. C., & Hannafin, M. J. (1986) · ECTJ · doi:10.1007/bf02768426 · Cited by 72 · see citing works
Usage and Outcomes of Electronic Messaging at an R&D Organization: Situational Constraints, Job Level, and Media Awareness
Rice, R. E., Hughes, D., & Love, G. (1989) · Office Technology and People · doi:10.1108/eum0000000003532 · Cited by 72 · see citing works
International Aspects of World Wide Web Usability and the Role of High-End Graphical Enhancements
Sears, A., Jacko, J. A., & Dubach, E. (2000) · International Journal of Human-Computer Interaction · doi:10.1207/s15327590ijhc1202_5 · Cited by 57 · see citing works
The effects of progressive interactivity on learning from interactive video
Schaffer, L. C., & Hannafin, M. J. (1986) · ECTJ · doi:10.1007/bf02802581 · Cited by 48 · see citing works
An empirical study of human Web assistants
Åberg, J., & Shahmehri, N. (2001) · ACM SIGCHI Conference on Human Factors in Computing Systems (CHI) · doi:10.1145/365024.365305 · Cited by 46 · see citing works
PREDICTING THE USE OF WEB-BASED INFORMATION SYSTEMS: INTRINSIC MOTIVATION AND SELF-EFFICACY
Hwang, Y., & Yi, M. Y. (2002) · Cited by 44 · see citing works
The Role of Similarity in e-Commerce Interactions: The Case of Online Shopping Assistants
Al‐Natour, S., Benbasat, I., & Cenfetelli, R. T. (2005) · Journal of the Association for Information Systems · Cited by 43 · see citing works
Effects of imagery copy and product samples on responses toward the product
Fiore, A. M., & Yu, H. (2001) · Journal of Interactive Marketing · doi:10.1002/dir.1009 · Cited by 43 · see citing works
Predicting user trust in information systems: a comparison of competing trust models
Li, X., Valacich, J. S., & Hess, T. J. (2004) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2004.1265619 · Cited by 40 · see citing works
Using students as subjects in experiments on decision support systems
Remus, W. (2003) · Proceedings of the ... Annual Hawaii International Conference on System Sciences/Proceedings of the Annual Hawaii International Conference on System Sciences · doi:10.1109/hicss.1989.49239 · Cited by 26 · see citing works
Interpersonal cues and consumer trust in e-commerce
Riegelsberger, J. (2003) · CHI Conference Extended Abstracts on Human Factors in Computing Systems (CHI EA) · doi:10.1145/765891.765923 · Cited by 21 · see citing works
An Empirical Study on Causal Relationships between Perceived Enjoyment and Perceived Ease of Use
Sun, H., & Zhang, P. (2005) · Journal of the Association for Information Systems · Cited by 10 · see citing works
Information Systems:
(1998) · Information Technology and People · doi:10.1108/itp.1998.11.3.263.2 · Cited by 5 · see citing works

Flagged first, then by citations

Sorted by citations

A Systematic Review of Social Presence: Definition, Antecedents, and Implications
Oh, C. S., Bailenson, J. N., & Welch, G. F. (2018) · Frontiers in Robotics and AI · doi:10.3389/frobt.2018.00114 · Cited by 1,032 · see citing works
“In addition, researchers frequently hypothesize that increasing the salience of the mediated communication partner will naturally lead to more positive social outcomes (e.g., Fogg and Tseng, 1999; Hassanein and Head, 2007).”
Background
Social commerce constructs and consumer’s intention to buy
Hajli, N. (2015) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.12.005 · Cited by 826 · see citing works
Computer use by older adults: A multi-disciplinary review
Wagner, N., Hassanein, K., & Head, M. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.029 · Cited by 678 · see citing works
Self-citation
Predicting collaboration technology use: integrating technology adoption and collaboration research
Brown, S. A., Dennis, A. R., & Venkatesh, V. (2010) · Journal of Management Information Systems · doi:10.2753/mis0742-1222270201 · Cited by 592 · see citing works
Modelling and testing consumer trust dimensions in e-commerce.
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.050 · Cited by 464 · see citing works
How online reviews affect purchase intention: a new model based on the stimulus-organism-response (S-O-R) framework
Zhu, L., Li, H., Wang, F.-K., He, W., & Tian, Z. (2020) · Aslib Journal of Information Management · doi:10.1108/ajim-11-2019-0308 · Cited by 369 · see citing works
The impact of chatbot conversational skill on engagement and perceived humanness
Schuetzler, R. M., Grimes, G. M., & Scott Giboney, J. (2020) · Journal of Management Information Systems · doi:10.1080/07421222.2020.1790204 · Cited by 357 · see citing works
Trust me, if you can: a study on the factors that influence consumers’ purchase intention triggered by chatbots based on brain image evidence and self-reported assessments
Yen, C., & Chiang, M.-C. (2021) · Behaviour & Information Technology · doi:10.1080/0144929x.2020.1743362 · Cited by 297 · see citing works
Someone out there? A study on the social presence of anthropomorphized chatbots
Konya-Baumbach, E., Biller, M., & von Janda, S. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107513 · Cited by 283 · see citing works
Predicting consumer responses to a chatbot on facebook
Zarouali, B., Van den Broeck, E., Walrave, M., & Poels, K. (2018) · Cyberpsychology, Behavior, and Social Networking · doi:10.1089/cyber.2017.0518 · Cited by 229 · see citing works
The effect of social presence and chatbot errors on trust
Toader, D.-C., Boca, G., Toader, R., Măcelaru, M., Toader, C., Ighian, D., & Rădulescu, A. T. (2019) · Sustainability · doi:10.3390/su12010256 · Cited by 233 · see citing works
Investigating the moderating role of uncertainty avoidance cultural values on multidimensional online trust
Hwang, Y., & Lee, K. C. (2012) · Information & Management · doi:10.1016/j.im.2012.02.003 · Cited by 194 · see citing works
The applications of social commerce constructs
Shanmugam, M., Sun, S., Amidi, A., Khani, F., & Khani, F. (2016) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2016.01.007 · Cited by 161 · see citing works
The influence of conversational agent embodiment and conversational relevance on socially desirable responding
Schuetzler, R. M., Giboney, J. S., Grimes, G. M., & Nunamaker, J. F. (2018) · Decision Support Systems · doi:10.1016/j.dss.2018.08.011 · Cited by 154 · see citing works
“Social presence is frequently manipulated via attributes of the communication medium, such as its richness [22,23].”
Background
How does the anthropomorphism of AI chatbots facilitate users' reuse intention in online health consultation services? The moderating role of disease severity
Liu, W., Jiang, M., Li, W., & Mou, J. (2024) · Technological Forecasting and Social Change · doi:10.1016/j.techfore.2024.123407 · Cited by 98 · see citing works
Understanding consumers' attitudes toward controversial information technologies: a contextualization approach
Breward, M., Hassanein, K., & Head, M. (2017) · Information Systems Research · doi:10.1287/isre.2017.0706 · Cited by 95 · see citing works
Self-citation
Personal profile information as cues of credibility in online travel reviews
Park, H., Xiang, Z., Josiam, B., & Kim, H. (2014) · Anatolia · doi:10.1080/13032917.2013.820203 · Cited by 81 · see citing works
Persuasive computing: Feeling peer pressure from multiple computer agents
Xu, K., & Lombard, M. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.04.043 · Cited by 76 · see citing works
Exploring the role of espoused values on e-service adoption: a comparative analysis of the US and Nigerian users.
Udo, G. J., Bagchi, K. K., & Kirs, P. J. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.04.017 · Cited by 51 · see citing works
Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview
Bell, L., McCloy, R., Butler, L., & Vogt, J. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.01546 · Cited by 43 · see citing works
The influence of buyers’ time orientation on online shopping behavior: a typology.
Xu-Priour, D. L., Cliquet, G., & Palmer, A. (2017) · International Journal of Electronic Commerce · doi:10.1080/10864415.2016.1319206 · Cited by 34 · see citing works
“, family members, friends, colleagues) will approve or disapprove the suggested behaviors, or whether one’s motivations comply with the approval or disapproval of others [3, 43, 114].”
BackgroundInfluential
Task type's effect on attitudes towards voice assistants
Sung, B., Im, H., & Duong, V. C. (2023) · International Journal of Consumer Studies · doi:10.1111/ijcs.12946 · Cited by 20 · see citing works
What You See is What You G(u)e(s)t: How Profile Photos and Profile Information Drive Providers’ Expectations of Social Reward in Co-usage Sharing
Teubner, T., Adam, M., Camacho, S., & Hassanein, K. (2022) · Information Systems Management · doi:10.1080/10580530.2020.1871533 · Cited by 17 · see citing works
Self-citation
Social presence and use of Internet-delivered interventions: a multi-method approach
Crutzen, R., Cyr, D., Larios, H., Ruiter, R. A. C., & de Vries, N. K. (2013) · PLoS ONE · doi:10.1371/journal.pone.0057067 · Cited by 12 · see citing works
Development of Therapeutic Alliance and Social Presence in a Digital Intervention for Pediatric Concussion: Qualitative Exploratory Study
O'Kane, K. M. K., Otamendi, T., Silverberg, N. D., Choi, E., Sicard, V., Zemek, R., Healey, K., Brown, O., Butterfield, L., Smith, A., et al. (2024) · JMIR Formative Research · doi:10.2196/49133 · Cited by 7 · see citing works

Authors: Hassanein, K., & Head, M.
Affiliations: McMaster University (CA)
Corresponding author: Head, Milena
ORCID: Hassanein, Khaled
Head, Milena
Venue: International Journal of Human-Computer Studies
Publisher: Elsevier BV
Published: 2007-08
Volume: 65
Issue: 8
Pages: 689-708
ISSN: 1071-5819 (ISSN-L)
DOI: 10.1016/j.ijhcs.2006.11.018
OpenAlex: W2025013988
Cited by: 986
References: 158
Citations by year: 2026: 68 · 2025: 50 · 2024: 76 · 2023: 108 · 2022: 98 · 2021: 79 · 2020: 67 · 2019: 50 · 2018: 57 · 2017: 40 · 2016: 44 · 2015: 48 · 2014: 54 · 2013: 41 · 2012: 35
FWCI: 34.86
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: International Journal of Human-Computer Studies (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
Keywords: perceived social presence, online shopping, consumer attitudes, web interface design, human warmth, sociability, perceived usefulness, trust, enjoyment, e-commerce

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review

Manipulating perceived social presence through the web interface and its impact on attitude towards online shopping.

Integrity signals

Claims the paper makes

Claims other papers make about this one

Cites

Cited by

Related

Record

About these checks