Cited by 1,363Artificial Intelligence ApplicationsArtificial Intelligence in Healthcare and EducationAI in Service Interactions

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Generative AI and ChatGPT: Applications, challenges, and AI-human collaboration

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Fui-Hoon Nah, Fiona, Zheng, Ruilin, Cai, Jingyuan, Siau, Keng, Chen, Langtao·2023·Journal of Information Technology Case and Application Research

DOI 10.1080/15228053.2023.2233814

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Abstract

Artificial intelligence (AI) has elicited much attention across disciplines and industries (Hyder et al., Citation2019). AI has been defined as “a system’s ability to correctly interpret external data, to learn from such data, and to use those learnings to achieve specific goals and tasks through flexible adaptation” (Kaplan & Haenlein, Citation2019, p. 15). AI has gone through several development stages and AI winters. In the first two decades (i.e., 1950s and 1960s), AI demonstrated success which included programs such as General Problem Solver (Newell et al., Citation1959) and ELIZA (Weizenbaum, Citation1966). However, limitations in processing capacity and reduced spending on AI turned its development into stagnation. In recent years, AI has made a comeback with the introduction of AlphaGo in 2015 and ChatGPT in 2022. Following the release of the application named “Chat Generative Pre-trained Transformer” or ChatGPT by OpenAI in late 2022, AI has attracted worldwide attention.

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Authors: Fui-Hoon Nah, F., Zheng, R., Cai, J., Siau, K., & Chen, L.
Affiliations: City University of Hong Kong, Kowloon, Hong Kong SAR
City University of Hong Kong (HK)
Missouri University of Science and Technology (US)
ORCID: Zheng, Ruilin
Cai, Jingyuan
Siau, Keng
Chen, Langtao
Venue: Journal of Information Technology Case and Application Research
Publisher: Informa UK Limited
Published: 2023-07-03
Volume: 25
Issue: 3
Pages: 277-304
ISSN: 1522-8053 (ISSN-L)
2333-6897
DOI: 10.1080/15228053.2023.2233814
OpenAlex: W4385071300
Cited by: 1,363
References: 86
Citations by year: 2026: 336 · 2025: 557 · 2024: 422 · 2023: 47
FWCI: 128.39
Type: journal article
Language: en
Open access: bronze
doi.org
Locations: Journal of Information Technology Case and Application Research (publishedVersion)
Singapore Management University Institutional Knowledge (InK) (Singapore Management University) (submittedVersion, cc-by-nc-nd)
Topics: Physical Sciences › Computer Science › Artificial Intelligence › Artificial Intelligence Applications
Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
Keywords: generative AI, ChatGPT, large language models, human-AI collaboration, history of artificial intelligence, AI winter, AlphaGo, artificial intelligence applications, AI challenges

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Generative AI and ChatGPT: Applications, challenges, and AI-human collaboration

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