The DOI matches its Crossref record; 56 of the 57 references it cites were found in a registry or an index.
Impacts of the COVID-19 pandemic on employees’ work stress, well-being, mental health, organizational citizenship behavior, and employee-customer identification
Abstract
Despite the ongoing outbreak of the novel COVID-19, few studies have been conducted on the stress arising from the pandemic. In this study, attributes of epidemic concerns perceived by hotel employees were examined, and their impact on work stress, employee well-being, self-rated mental health, organizational citizenship behavior, and employee-customer identification were verified. We found and verified four attributes based on qualitative and quantitative approaches. As a result of the structural equation analysis, it was found that the relationships between the proposed variables had significant effects. This study provides important insights into the impact of epidemics on hotel employee performance through the attributes of perceived epidemic concerns.
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“The outbreak of COVID-19 and subsequent stay-at-home requirements from governments across the world were the precursors to a significant increase in the demand for mental health services [4].”
From Providing Self-Led Mental Health Support Through an Artificial Intelligence–Powered Chat Bot (Leora) to Meet the Demand of Mental Health Care (2023) · cites this paper as [4]
Citations
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Cited by
Sorted by citations
Formica, S., & Sfodera, F. (2022) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2022.2136601 · Cited by 441
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021) · Sustainability · doi:10.3390/su13147800 · Cited by 247
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“The outbreak of COVID-19 and subsequent stay-at-home requirements from governments across the world were the precursors to a significant increase in the demand for mental health services [4].”
Metadata
- Authors
- Yu, J., Park, J., & Hyun, S. S.
- Affiliations
- Cheongju University (KR)
- Sejong University (KR)
- Hanyang University (KR)
- Corresponding author
- Hyun, Sunghyup Sean
- Venue
- Journal of Hospitality Marketing & Management
- Publisher
- Informa UK Limited
- Published
- 2021-01-06
- Volume
- 30
- Issue
- 5
- Pages
- 529-548
- ISSN
- 1936-8623 (ISSN-L)
- 1936-8631
- OpenAlex
- W3119587552
- Cited by
- 312
- References
- 57
- Citations by year
- 2026: 15 · 2025: 34 · 2024: 71 · 2023: 81 · 2022: 88 · 2021: 23
- FWCI
- 44.94
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Hospitality Marketing & Management (publishedVersion)
- Funders
- National Research Foundation of Korea
- Topics
- Social Sciences › Psychology › Clinical Psychology › COVID-19 and Mental Health
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Employment and Welfare Studies
- Keywords
- COVID-19 pandemic, hotel employees, occupational stress, employee well-being, mental health, organizational citizenship behavior, hospitality workforce
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