Investigating the trust entities that influence consumers’ purchase intention in livestream e-commerce from trust transfer perspective: using analysis of SEM and fsQCA
Open accessAbstract
Livestream commerce’s operational challenges require deeper trust mechanism analysis to improve sales conversion. Integrating social cognitive and trust transfer theories, this study examines how trust in streamers, products, platforms, co-viewers and brands collectively influences purchase intention, employing SEM and fsQCA on 439 experienced consumers. PLS-SEM results indicate that trust in streamer, product, brand, platform and co-viewer significantly affect PIs. Trust in streamer and product mediate co-viewers’ indirect influence on purchase intention, while trust in platform transfers through streamer, product and brand. Among the five configurations identified by the fsQCA, the core drivers are trust in the streamer, co-viewers and brand (or platform trust), whereas trust in the product functions as a secondary condition. Theoretically, this study deepens social cognitive theory (SCT) by showing how individual cognition and social environments jointly shape trust and drive PI. It also enriches trust transfer theory (TTT) through a multilevel perspective that clarifies directional pathways. It further advances understanding of trust dynamics by revealing asymmetric interactions across trust levels in livestream e-commerce. Practically, platforms should prioritize security and transparency; vendors and streamers should enhance real-time interactions and authentic demonstrations to strengthen trust transfer. Brands should strategically emphasize their commitment to customers or create an interactive atmosphere.
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- Authors
- Zhang, Y., Albattat, A., Rehman, A. U., & Azam, S. M. F.
- Affiliations
- Management and Science University (MY)
- Taman Teknologi Malaysia, Asia Pacific University of Technology & Innovation (APU)
- Corresponding author
- Zhang, Yifei
- Venue
- Cogent Business & Management
- Publisher
- Informa UK Limited
- Published
- 2025-11-10
- Volume
- 12
- Issue
- 1
- ISSN
- 2331-1975 (ISSN-L)
- OpenAlex
- W4416071171
- Cited by
- 6
- References
- 113
- Citations by year
- 2026: 6
- FWCI
- 6.03
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Cogent Business & Management (publishedVersion, cc-by)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- purchase intention, trust transfer, platform trust, brand trust, product trust, social cognitive theory, trust transfer theory, consumer trust, sales conversion
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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