The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
Consumers’ decision confidence and decision satisfaction with generative AI chatbots: the role of initial trust and perceived information quality
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“The R 2 of .910for Credibility is higher than the values reported in related AI-trust research.”
From From search results to generative answers: A mixed-methods study of credibility assessment and trust formation in AI Overviews (2027) · cites this paper as Tafesse and Sandhu, 2026
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Citations
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
AIMQ: a methodology for information quality assessment
Lee, Y. W., Strong, D. M., Kahn, B. K., & Wang, R. Y. (2002) · Information & Management · doi:10.1016/s0378-7206(02)00043-5 · Cited by 1,611
Trust in a specific technology: An investigation of its components and measures
Mcknight, D. H., Carter, M., Thatcher, J. B., & Clay, P. F. (2011) · ACM Transactions on Management Information Systems · doi:10.1145/1985347.1985353 · Cited by 1,185
Technology, Humanness, and Trust: Rethinking Trust in Technology
Marshall University, Lankton, N., McKnight, D. H., Michigan State University, Tripp, J., & Baylor University (2015) · Journal of the Association for Information Systems · doi:10.17705/1jais.00411 · Cited by 553
Choice goal attainment and decision and consumption satisfaction
Heitmann, M., Lehmann, D. R., & Herrmann, A. (2007) · Journal of Marketing Research · doi:10.1509/jmkr.44.2.234 · Cited by 371
Jiang, G., Liu, F., Liu, W., Liu, S., Chen, Y., & Xu, D. (2021) · Data Science and Management · doi:10.1016/j.dsm.2021.02.004 · Cited by 227
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Cited by
Sorted by citations
Casermeiro-Corpas, Y., Rejón-Guardia, F., Vallespín, M., & Molinillo, S. (2027) · Information Processing & Management · doi:10.1016/j.ipm.2026.105211
Metadata
- Authors
- Tafesse, W., & Sandhu, M.
- Affiliations
- Department of Marketing and Entrepreneurship, United Arab Emirates University
- Venue
- Cogent Business & Management
- Publisher
- Informa UK Limited
- Published
- 2026-05-07
- Volume
- 13
- Issue
- 1
- ISSN
- 2331-1975
- Cited by
- 4
- References
- 6
- Language
- en
- Funders
- United Arab Emirates University (College of Business and Economics, CARP 2025)
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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