Work from Home and Productivity: Evidence from Personnel and Analytics Data on Information Technology Professionals
Open accessAbstract
We study employee productivity before and during the working-from-home period of the COVID-19 pandemic, using personnel and analytics data from over 10,000 skilled professionals at an Indian technology company. Hours worked increased, output declined slightly, and productivity fell 8%–19%. We then analyze determinants of productivity changes. An important source is higher communication costs. Time spent on coordination activities and meetings increased, while uninterrupted work hours shrank considerably. Employees networked with fewer individuals and business units inside and outside the firm and had fewer one-to-one meetings with supervisors. The findings suggest key issues for firms in implementing remote work.
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Briole, S., & Lavaine, E. (2026) · European Economic Review · doi:10.1016/j.euroecorev.2026.105266 · Cited by 1 · see citing works
Leading with Flexibility: Navigating Remote Management Through Self-Construal and Job Crafting
Saini, D., & Yadav, R. (2026) · Global Journal of Flexible Systems Management · doi:10.1007/s40171-026-00485-z · Cited by 1 · see citing works
Gekommen, um zu bleiben: Homeoffice verstetigt sich auf hohem Niveau
Rost, V., & Erdsiek, D. (2026) · Wirtschaftsdienst · doi:10.2478/wd-2026-0054 · Cited by 1 · see citing works
Mayo, M. C., Guillén, L., Cao, J., Firfiray, S., & Sanchez, J. I. (2026) · Human Resource Management · doi:10.1002/hrm.70075 · Cited by 1 · see citing works
Remote Work and Hiring Requirements: Cross-Country Evidence from Job Postings
Wang, S., Zhang, L., & Liao, Z. (2026) · Administrative Science Quarterly · doi:10.1177/00018392261450609 · Cited by 4 · see citing works
An AI-Driven Socio-Technical Framework for Performance Management in Teleworking Environments
Wafa, Y., & Longo, J. (2026) · Administrative Sciences · doi:10.3390/admsci16060272 · Cited by 1 · see citing works
- Authors
- Gibbs, M., Mengel, F., & Siemroth, C.
- Affiliations
- University of Chicago (US)
- University of Essex (GB)
- Venue
- Journal of Political Economy Microeconomics
- Publisher
- University of Chicago Press
- Published
- 2023-02-01
- Volume
- 1
- Issue
- 1
- Pages
- 7-41
- ISSN
- 2832-9368 (ISSN-L)
- 2832-9376
- OpenAlex
- W4289449379
- Cited by
- 191
- References
- 22
- Citations by year
- 2026: 46 · 2025: 90 · 2024: 37 · 2023: 17 · 2022: 1
- FWCI
- 52.16
- Type
- journal article
- Language
- en
- Open access
- Locations
- Journal of Political Economy Microeconomics (publishedVersion)
- Open Access at Essex (University of Essex) (submittedVersion)
- Funders
- Economic and Social Research Council (ES/T006048/1)
- Topics
- Social Sciences › Sociology and Political Science › Work-Family Balance Challenges
- Social Sciences › Economics, Econometrics and Finance › Economics and Econometrics › COVID-19 Pandemic Impacts
- Social Sciences › Education › Education during COVID-19 pandemic
- Keywords
- working from home, labor productivity, COVID-19 pandemic, remote work, IT professionals, communication overhead, coordination activities, working hours, employee networking
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