Opportunism and Honest Incompetence—Seeking Explanations for Noncompliance in Public Procurement
Abstract
This article utilizes agency theory to explain maverick buying in governmental agencies, that is, noncompliance to centrally negotiated frame agreements. Traditional agency theory assumes the agent to be an opportunistic self-interest seeker. A complementary view of agency problems portrays man as an honest, yet not fully competent, actor; both agents and principals may be burdened by “honest incompetence.” We apply both perspectives on principal-agent relationships to study maverick buying in government procurement and link agency problems to three governance mechanisms: monitoring, training, and guidance. We find that guidance and training help to reduce governmental employees’ noncompliance, but output monitoring does not. Our findings further indicate that maverick buying is related to goal incongruence and two different types of information asymmetry: Agency problems may arise not only because the agent has information the principal is not aware of but also because the principal may have information the agent is not aware of. Future research in public management using agency theory to study instances of hidden action could benefit from applying a similar dual lens to behaviors previously examined as purely opportunistic.
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Dissatisfied users of mandated e-procurement typically find ways to circumvent mandated procurement processes.
“Despite the fact that e-procurement technology is now mandated in many organisations, individual acceptance and compliance is often extremely hard to force, with dissatisfied users typically finding ways to circumvent mandated procurement processes (Brandon-Jones, 2017; Karjalainen et al. 2009; Kauppi and van Raaij, 2015; Pearcy and Giunipero, 2008; Reunis et al. 2006).”
From Examining the antecedents of the technology acceptance model within e-procurement (2018) · cites this paper as Kauppi and van Raaij, 2015
The Empirical Testing section (page unavailable) says Finnish agencies were obliged to use centrally tendered frame agreements, while Data Collection describes employees bypassing one such agreement. The Discussion links noncompliance to a perceived mismatch between agreements and buyers’ needs. The paper does not establish that dissatisfied users typically circumvent mandated e-procurement technology; it studies compliance with procurement agreements, not technology acceptance. (LLM, conf=0.86)
Experimental — accuracy not yet measuredDespite e-procurement technology being mandated in many organisations, individual acceptance and compliance is often extremely hard to force.
“Despite the fact that e-procurement technology is now mandated in many organisations, individual acceptance and compliance is often extremely hard to force, with dissatisfied users typically finding ways to circumvent mandated procurement processes (Brandon-Jones, 2017; Karjalainen et al. 2009; Kauppi and van Raaij, 2015; Pearcy and Giunipero, 2008; Reunis et al. 2006).”
From Examining the antecedents of the technology acceptance model within e-procurement (2018) · cites this paper as Kauppi and van Raaij, 2015
The Empirical Testing section reports that Finnish government agencies were legally obliged to use centrally negotiated frame agreements, yet estimated usage was only 20%–80% of potential. The Discussion says monitoring was ineffective and describes noncompliant purchasing. These passages support the difficulty of enforcing procurement compliance, but the paper studies mandated frame agreements, not mandated e-procurement technology or individual acceptance of that technology. (LLM, conf=0.87)
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- Authors
- Kauppi, K., & van Raaij, E. M.
- Affiliations
- Aalto University (FI)
- Rotterdam School of Management, Erasmus University
- ORCID
- Kauppi, Katri
- Venue
- Journal of Public Administration Research and Theory
- Publisher
- Oxford University Press (OUP)
- Published
- 2014-01-29
- Volume
- 25
- Issue
- 3
- Pages
- 953-979
- ISSN
- 1053-1858 (ISSN-L)
- 1477-9803
- OpenAlex
- W2042439442
- Cited by
- 101
- References
- 1
- Citations by year
- 2026: 7 · 2025: 6 · 2024: 13 · 2023: 10 · 2022: 10 · 2021: 17 · 2020: 8 · 2019: 9 · 2018: 5 · 2017: 8 · 2016: 7 · 2014: 1
- FWCI
- 16.40
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Public Administration Research and Theory (publishedVersion)
- EUR Research Repository (Erasmus University Rotterdam) (publishedVersion)
- EUR Research Repository (Erasmus University Rotterdam) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Strategy and Management › Public Procurement and Policy
- Social Sciences › Public Administration › Public Policy and Administration Research
- Social Sciences › Decision Sciences › Management Science and Operations Research › Auction Theory and Applications
- Keywords
- public procurement, non-compliance, principal-agent relationship, principal-agent problem, information asymmetry, goal incongruence, monitoring, training, guidance, hidden action, public sector employees
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