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The New Consultation: Developing doctor-patient communication
Abstract
The consultation is 'the central act of medicine': the meeting between the patient and the doctor. The first part of this resource takes the reader from the context of the consultation in society and with the medical profession, to the intimacy of the consulting room, and then delves into its processes, and the second half takes the reader into the practicalities of learning and teaching effective consultations. It is an essential aid for all doctors and their educators to increase the effectiveness of their consultations and to help to make them more patient-centred. It includes theoretical background as well as practical help for both consulters and teachers.
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“Many, including Pendleton [47], have highlighted the importance of a safe and supportive climate for the exchange of feedback.”
From Guidelines: The do’s, don’ts and don’t knows of feedback for clinical education. (2015) · cites this paper as [47]
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Items 101–142 of 142
References and Further Reading
MSc, D. M. A., Ed, A. C. M. (. C., Pitts, M. D. J., & MBBS, F. D. R. W. (2005) · Professional development · doi:10.1002/9780470757765.refs · Cited by 1
Chawathey, K. (2019) · InnovAiT Education and inspiration for general practice · doi:10.1177/1755738018805779 · Cited by 1
Breen, K. J., Cordner, S. M., Thomson, C. J. H., et al. (2010) · Cambridge University Press eBooks · doi:10.1017/cbo9780511844935.006
Health visitor V100 prescribing: Considering the six Cs
Nuttall, D. (2013) · Journal of Health Visiting · doi:10.12968/johv.2013.1.9.530
Mesalazine for ulcerative colitis: evidence for use
Greveson, K. (2009) · Nurse Prescribing · doi:10.12968/npre.2009.7.8.43685
[When the patient refuses treatment].
Nordby, H. (2009) · PubMed · doi:10.4045/tidsskr.08.0443
Williamson, C. J., Dales, J., & Spencer, J. (2015) · Wiley eBooks · doi:10.1002/9781118728130.ch33
Shared decision-making tools: do they really involve patients?
Walsh, K. A., & Sandars, J. E. (2017) · British Journal of Hospital Medicine · doi:10.12968/hmed.2017.78.6.304
Providing Effective Feedback within Pharmacy Practice Education
Yoon, J.-H. (2017) · Korean Journal of Clinical Pharmacy · doi:10.24304/kjcp.2017.27.2.55
Telemedicine consultations in surgery. Analysis of the results and future prospects
Мосин, С. В., Kurashinova, L. T., Makarova, O. K., et al. (2017) · Pirogov Russian Journal of Surgery · doi:10.17116/hirurgia2017774-82
Peri-operative anticoagulant management for elective podiatric surgery
Chan, T. M., & Wilkinson, A. N. (2018) · Nurse Prescribing · doi:10.12968/npre.2018.16.7.326
Marking cases and giving feedback
Knight, R., & Gregory, S. G. (2018) · CRC Press eBooks · doi:10.1201/9781315378176-7
How to Act as an Effective Physician
Silverman, B. D., & Adler, S. M. (2020) · Springer eBooks · doi:10.1007/978-3-030-60344-1_5
Written Feedback in Health Sciences Education: “What You Write May Be Perceived as Banal”
Jolly, B. C. (2021) · Springer eBooks · doi:10.1007/978-981-13-6106-7_52-1
Patel, H. (2021) · InnovAiT Education and inspiration for general practice · doi:10.1177/17557380211013857
de Almeida, C. V. (2021) · Advances in human services and public health (AHSPH) book series · doi:10.4018/978-1-7998-4396-2.ch003
Enabling Job Crafting, a Call to Action
Pendleton, D. A., Derbyshire, P., & Hodgkinson, C. (2021) · Springer eBooks · doi:10.1007/978-3-030-77768-5_10
Self-citationStart small and aim big in conducting a basic surgical skills workshop for medical students
Lim, K. T., & Koh, B. Y. (2022) · The Asia Pacific Scholar · doi:10.29060/taps.2022-7-2/sc2662
Workplace‐based assessment and feedback
Seabrook, M. A. (2013) · doi:10.1002/9781118620885.ch3
Steven, K. (2014) · InnovAiT Education and inspiration for general practice · doi:10.1177/1755738013520309
Crammer’s Corner: Applying ICE with meaning
Patel, H. (2021) · InnovAiT Education and inspiration for general practice · doi:10.1177/17557380211023788
Rawlsian reasoning about fairness at the end of life
Lynöe, N., Engström, I., & Juth, N. (2022) · BMJ Supportive & Palliative Care · doi:10.1136/spcare-2021-003500
Johnston, J. L. (2022) · Springer eBooks · doi:10.1007/978-981-19-2964-9_4
Pinch points in the consultation – and how to avoid them
Brunet, M. (2023) · Education for Primary Care · doi:10.1080/14739879.2023.2169641
Bansal, D., O’Sullivan, O. P., Tirbhowan, N., et al. (2023) · International Journal of Healthcare Simulation · doi:10.54531/xafd9178
Written Feedback in Health Sciences Education: “What You Write May Be Perceived as Banal”
Jolly, B. C. (2023) · Springer eBooks · doi:10.1007/978-981-15-3344-0_52
Švab, I., Klemenc–Ketiš, Z., & Homar, V. (2024) · doi:10.18690/um.mf.1.2024
Supuestos, distancias y apropiación de la tecnología en la atención institucional de la salud
Alcántara, S. L. (2024) · Conexión · doi:10.18800/conexion.202402.002
Effective Integration of Feedback in Breast Imaging: A “Guide for the Trainee”
Greenstein, J., Sevenich, M., & Aripoli, A. M. (2025) · Journal of Breast Imaging · doi:10.1093/jbi/wbae095
Developing a Healthy Learning Environment
Miller, K., O’Connor, E., & Wolf, B. (2025) · Springer eBooks · doi:10.1007/978-3-031-70741-4_23
Spezieller Teil: Umsetzung der kompetenzbasierten Weiterbildung in die Praxis
Ludwig, J., & Schorlemmer, J. (2025) · Elsevier eBooks · doi:10.1016/b978-3-437-21027-3.00002-8
Covelli, M., Prete, F. P., Karaboue, M. A. A., et al. (2025) · Gazzetta Medica Italiana Archivio per le Scienze Mediche · doi:10.23736/s0393-3660.25.06269-2
Iterative Design of a Serious Game for Medical Training
Streich, L., Suksmaran, W., Szilas, N., et al. (2025) · Lecture notes in computer science · doi:10.1007/978-3-032-10518-9_3
Silverman, B. D. (2025) · Springer eBooks · doi:10.1007/978-3-032-10496-0_6
Developing Your Communication Skills
Quesnelle, K. M., & Fornari, A. B. (2026) · IAMSE manuals · doi:10.1007/978-3-032-05110-3_4
Safety steps: A framework for promoting safe trainee autonomy in clinical emergencies
Kompa, K. G., Monroe, J., Brady, V., et al. (2026) · Journal of Hospital Medicine · doi:10.1002/jhm.70368
Dike, N. O. (2026) · Journal of Medical Education and Curricular Development · doi:10.1177/23821205261474074
Criteria, Fit, and Compromise: How People Navigate Therapist-Seeking in Switzerland
Haussener, F. L., Al-Hazwani, I., Huang, E. M., & Ahmed, N. (2026) · Nordic Conference on Human-Computer Interaction · doi:10.1145/3821402.3830093
MacCarrick, G. (2014) · Springer eBooks · doi:10.1007/978-1-4471-4748-0_5
State of the science in health professional education: effective feedback
Archer, J. C. (2010) · Medical Education · doi:10.1111/j.1365-2923.2009.03546.x · Cited by 783
Metadata
- Authors
- Pendleton, D., Schofield, T., Tate, P., & Havelock, P.
- Venue
- Oxford University Press eBooks
- Publisher
- Oxford University Press
- Published
- 2003-04
- OpenAlex
- W4243309164
- Cited by
- 143
- References
- 0
- Citations by year
- 2026: 4 · 2025: 10 · 2024: 5 · 2023: 7 · 2022: 10 · 2021: 14 · 2020: 6 · 2019: 6 · 2018: 8 · 2017: 8 · 2016: 5 · 2015: 10 · 2014: 3 · 2013: 8 · 2012: 5
- FWCI
- 2.16
- Type
- book
- Language
- en
- Open access
- closed
- Locations
- Oxford University Press eBooks (publishedVersion)
- Topics
- Health Sciences › Health Professions › General Health Professions › Patient-Provider Communication in Healthcare
- Social Sciences › Education › Innovations in Medical Education
- Health Sciences › Medicine › Psychiatry and Mental health › Empathy and Medical Education
- Keywords
- doctor-patient consultation, patient-centered care, consultation skills, medical education, teaching consultation, physician-patient relationship, medical profession
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