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Cited by 468

The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.

A reliable and valid measurement scale for the perceived service quality of banks

Bahia, Kamilia, Nantel, Jacques·2000·International Journal of Bank Marketing
DOI 10.1108/02652320010322994
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Abstract

Describes a study performed in Canada to develop a reliable and valid scale for the measurement of the perceived service quality of bank services. A sample of retail banking customers was questioned. The proposed scale is called banking service quality (BSQ) and comprises 31 items which span six dimensions: effectiveness and assurance; access; price; tangibles; services portfolio and reliability.

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Crossref · 10.1108/02652320010322994

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Metadata

Authors
Bahia, K., & Nantel, J.
Venue
International Journal of Bank Marketing
Publisher
Emerald
Published
2000-04-01
Volume
18
Issue
2
Pages
84-91
ISSN
0265-2323 (ISSN-L)
DOI
10.1108/02652320010322994
OpenAlex
W2072015659
Cited by
468
References
2
FWCI
5.91
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: A reliable and valid measurement scale for the perceived service quality of banks. https://app.cochat.ai/papers/10.1108/02652320010322994
The paper
Bahia, K., & Nantel, J. (2000). A reliable and valid measurement scale for the perceived service quality of banks. International Journal of Bank Marketing. https://doi.org/10.1108/02652320010322994

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.