The DOI matches its Crossref record; 5 of the 5 references it cites were found in a registry or an index.
The role of information in mobile banking resistance
Abstract
Purpose – Adopting technological service innovations entails substantial learning effort requiring information and guidance from the provider. The purpose of this paper is to investigate the effect of information and guidance offered by a bank on five adoption barriers – usage, value, risk, tradition, and image – in a mobile banking context.
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
Parasuraman, A. (2000) · Journal of Service Research · doi:10.1177/109467050024001 · Cited by 3,328
Wu, J.-H., & Wang, S.-C. (2005) · Information & Management · doi:10.1016/j.im.2004.07.001 · Cited by 2,284
Consumer patronage and risk perceptions in Internet shopping
Forsythe, S. M., & Shi, B. (2003) · Journal of Business Research · doi:10.1016/s0148-2963(01)00273-9 · Cited by 1,433
Insufficient discriminant validity: a comment on Bove, Pervan, Beatty, and Shiu (2009)
Farrell, A. M. (2010) · Journal of Business Research · doi:10.1016/j.jbusres.2009.05.003 · Cited by 914
Cited by
Thakur, R., & Srivastava, M. (2014) · Internet Research · doi:10.1108/intr-12-2012-0244 · Cited by 606
(2013) · Journal of electronic commerce research · Cited by 102
Purchase Behavior of Consumers Toward GSAs: A Longitudinal Assessment
Chakraborty, D. (2023) · Journal of Computer Information Systems · doi:10.1080/08874417.2022.2123065 · Cited by 38
Metadata
- Authors
- Laukkanen, T., & Kiviniemi, V.
- Venue
- International Journal of Bank Marketing
- Publisher
- Emerald
- Published
- 2010-07-27
- Volume
- 28
- Issue
- 5
- Pages
- 372-388
- ISSN
- 0265-2323 (ISSN-L)
- OpenAlex
- W2042779362
- Cited by
- 294
- References
- 5
- FWCI
- 22.64
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The role of information in mobile banking resistance. https://app.cochat.ai/papers/10.1108/02652321011064890
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- Laukkanen, T., & Kiviniemi, V. (2010). The role of information in mobile banking resistance. International Journal of Bank Marketing. https://doi.org/10.1108/02652321011064890
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
