The mediating role of corporate image on customers’ retention decisions: an investigation in financial services

Cited by (367)

Items 101–200 of 367

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3. LOYALITAS PASIEN RUMAH SAKIT PEMERINTAH: DITINJAU DARI PERSPEKTIF KUALITAS LAYANAN, CITRA, NILAI DAN KEPUASAN
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5. The impact of ISO certification on consumers' purchase intention
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6. Effects of airline service quality on airline image and passengers loyalty: Findings from Arik Air Nigeria passengers
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8. Does ISO 9000 certification affect consumer perceptions of the service provider?
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9. Customers' Perspectives of Service Quality in Internet Banking
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11. Element of Marketing: SERVQUAL Toward Patient Loyalty in the Private Hospital Sector
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13. The Effects of Corporate Reputation on the Competitiveness of Malaysian Telecommunication Service Providers
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14. Forging customer satisfaction through commitment-trust factors in financial insurance services: moderating role of corporate image
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17. Service quality, image and loyalty towards Malaysian hotels
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18. KEPUASAN PASIEN, CITRA RUMAH SAKIT DAN KEPERCAYAAN PASIEN DI PROVINSI SULAWESI BARAT
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19. Modeling passengers’ future behavioral intentions in airline industry using SEM
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21. Cues adopted by consumers in examining corporate website favorability: An empirical study of financial institutions in the UK and Russia
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22. What makes an effective CSR program? An analysis of the constructs of a cause-related participant sport sponsorship event
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23. Antecedents and consequences of university perceived value, according to graduates: The moderating role of Higher Education involvement
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25. Corporate social responsibility and customer retention: evidence from the telecommunication industry in Ghana
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26. Online banking in India: An approach to establish CRM
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28. Segmenting university graduates on the basis of perceived value, image and identification
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30. Relationship among China’s country image, corporate image and brand image
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31. Influences of airport service quality, satisfaction, and image on behavioral intention towards destination visit
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33. Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity
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35. Factors Contributing to Customer Loyalty in Commercial Banking
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36. Logistic Regression Analysis Of Predictors Of Loan Defaults By Customers Of Non-Traditional Banks In Ghana
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38. An exploratory study of factors influencing repurchase behaviors toward game items: A field study
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39. Interrelationship among Corporate Image, Service Quality, Customer Satisfaction, and Customer Loyalty: Testing the moderating impact of Complaint Handling
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40. Encuentro de servicio, valor percibido y satisfacción del cliente en la relación entre empresas
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41. The Application of Sem–Neural Network Method to Determine the Factors Affecting the Intention to Use Online Banking Services in Vietnam
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42. Corporate image as an enabler of customer retention
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43. The Multi‐Sensory Sort (MuSeS)
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48. A Model of Customer Loyalty: An Empirical Study of Indian Retail Banking Customer
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51. Investigating the effects of corporate social responsibility on customer citizenship behavior with the mediating roles of corporate image and perceived service quality
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52. Valor percibido, actitud y lealtad del cliente en el comercio minorista
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53. Moderating Effect of Individualism/Collectivism on the Association between Service Quality, Corporate Reputation, Perceived Value and Consumer Behavioural Intention
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54. MEDICIÓN DE LA IMAGEN DE LA UNIVERSIDAD Y SUS EFECTOS SOBRE LA IDENTIFICACIÓN Y LEALTAD DEL EGRESADO: UNA APROXIMACIÓN DESDE EL MODELO DE BEERLI Y DÍAZ (2003)
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55. Customer disloyalty in retail banking services: attitudinal and behavioural dimensions
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56. COMPANY CREDIBILITY: A TOOL TO TRIGGER POSITIVE CSR IMAGE IN THE CAUSE-BRAND ALLIANCE CONTEXT IN INDONESIA
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59. Translation and news making : a study of contemporary arabic television
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61. Revisiting the corporate image through service quality and relationship marketing: an empirical evidence from Malaysian and Saudi Arabian Takaful customers
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62. The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia
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63. Segmentando clientes a partir del valor del servicio. Una aproximación en el contexto de la relación entre empresas
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64. The Effect of Trust and Brand Image on Customer Retention with Customer Loyalty as Intervening Variables to Customers of Sharia Commercial Banks
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65. LOS TEST ESTADÍSTICOS Y LA EVALUACIÓN DE ESCALAS; EL CASO DE LA VALIDEZ DISCRIMINANTE
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69. University Image and its Relationship to Student Satisfaction: Case of the Holy Spirit University of Kaslik, Lebanon
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