Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity

S, Sreejesh

doi:10.1016/j.jretconser.2023.103616

Cited by 23Customer Service Quality and LoyaltyBanking Sector Performance and ManagementMarketing and Advertising Strategies

Integrated banking channel service quality (IBCSQ): Role of IBCSQ for building consumers' relationship quality and brand equity

S, Sreejesh·2024·Journal of Retailing and Consumer Services

DOI 10.1016/j.jretconser.2023.103616

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Authors: S, S.
Venue: Journal of Retailing and Consumer Services
Publisher: Elsevier BV
Published: 2024-01
Volume: 76
Pages: 103616
ISSN: 0969-6989 (ISSN-L)
DOI: 10.1016/j.jretconser.2023.103616
OpenAlex: W4388440349
Semantic Scholar: 069112ef106dc30428b18071e347450a74e5b5fe
Cited by: 23
References: 82
Citations by year: 2026: 6 · 2025: 6 · 2024: 11
FWCI: 6.69
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
doi.org/10.15223/policy-017 (stm-asf)
doi.org/10.15223/policy-037 (stm-asf)
doi.org/10.15223/policy-012 (stm-asf)
doi.org/10.15223/policy-029 (stm-asf)
doi.org/10.15223/policy-004 (stm-asf)
Locations: Journal of Retailing and Consumer Services (publishedVersion)
RePEc: Research Papers in Economics (submittedVersion)
Topics: Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Social Sciences › Business, Management and Accounting › Accounting › Banking Sector Performance and Management
Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
Keywords: bank service quality, customer relationship quality, brand equity, scale development, second-order construct, customer experience, banking channels, customer relationships

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