The DOI matches its Crossref record.
Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage
Abstract
The purpose of this paper is to present the results of an exploratory study carried out on a sample of certified companies that operate in Spain, with the aim of obtaining empirical evidence on the benefits of the implantation of standardised quality systems. This study delves into the theoretical implications of a growing field of research that attempts to combine total quality management, its synergy with market orientation and the certification’s consequences. The empirical evidence obtained enables us to affirm that the benefits attained by companies as a result of ISO certification are basically linked to an improvement in internal efficiency. This points to the need for evolution towards more complex systems where total quality management may find its place together with the market orientation philosophy.
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Citations
Cited by
Do environmental, social, and governance activities improve corporate financial performance?
Xie, J., Nozawa, W., Yagi, M., Fujii, H., & Managi, S. (2019) · Business Strategy and the Environment · doi:10.1002/bse.2224 · Cited by 1,072
ISO 9001 and ISO 14001: Towards a Research Agenda on Management System Standards*
Heras‐Saizarbitoria, I., & Boiral, O. (2013) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2012.00334.x · Cited by 468
Spinuzzi, C. (2017) · Mind, Culture, and Activity · doi:10.1080/10749039.2017.1294606 · Cited by 16
Metadata
- Authors
- Santos, L., & Escanciano, C.
- Venue
- International Journal of Quality & Reliability Management
- Publisher
- Emerald
- Published
- 2002-05-01
- Volume
- 19
- Issue
- 3
- Pages
- 321-344
- ISSN
- 0265-671X (ISSN-L)
- OpenAlex
- W1506197919
- Cited by
- 160
- References
- 0
- FWCI
- 20.31
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage. https://app.cochat.ai/papers/10.1108/02656710210415703
- The paper
- Santos, L., & Escanciano, C. (2002). Benefits of the ISO 9000:1994 system: Some considerations to reinforce competitive advantage. International Journal of Quality & Reliability Management. https://doi.org/10.1108/02656710210415703
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
