The DOI matches its Crossref record.
New service development: a review of the literature and annotated bibliography
Open accessAbstract
Provides a review and ready reference to recent writings on new service development (NSD), especially for the financial services sector. Discusses the types of new service development, the purposes served by them and the processes. Refers to the key activities of NSD and measures its success. An annotated bibliography supplies a very useful guide to the new service development literature.
Overview
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Integrity signals
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Statistics
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Citations
Cited by
Ordanini, A., & Parasuraman, A. (2011) · Journal of Service Research · doi:10.1177/1094670510385332 · Cited by 676
New service development: areas for exploitation and exploration
Menor, L. J., Tatikonda, M. V., & Sampson, S. E. (2002) · Journal of Operations Management · doi:10.1016/s0272-6963(01)00091-2 · Cited by 658
A customer‐oriented new service development process
Alam, I., & Perry, C. (2002) · Journal of Services Marketing · doi:10.1108/08876040210443391 · Cited by 600
Avlonitis, G. J., Papastathopoulou, P. G., & Gounaris, S. P. (2001) · Journal of Product Innovation Management · doi:10.1016/s0737-6782(01)00102-3 · Cited by 592
Provision of electronic banking in the UK and the Republic of Ireland
Daniel, E. (1999) · International Journal of Bank Marketing · doi:10.1108/02652329910258934 · Cited by 548
Metadata
- Authors
- Johne, A., & Storey, C.
- Venue
- European Journal of Marketing
- Publisher
- Emerald
- Published
- 1998-04-01
- Volume
- 32
- Issue
- 3/4
- Pages
- 184-251
- ISSN
- 0309-0566 (ISSN-L)
- OpenAlex
- W2050825106
- Cited by
- 736
- References
- 0
- FWCI
- 37.66
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: New service development: a review of the literature and annotated bibliography. https://app.cochat.ai/papers/10.1108/03090569810204526
- The paper
- Johne, A., & Storey, C. (1998). New service development: a review of the literature and annotated bibliography. European Journal of Marketing. https://doi.org/10.1108/03090569810204526
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
