The DOI matches its Crossref record; 4 of the 4 references it cites were found in a registry or an index.
The impact of information technology deployment on trust, commitment and value creation in business relationships
Abstract
To strengthen their position in today's highly‐competitive and fast‐paced business environment, supplier firms often engage in relationships with their customers. Recent advances in information technology offer new ways of managing inter‐organizational relationships. In this paper, a model conceptualizing the impact of information technology deployment on inter‐organizational buyer‐seller relationships is developed. Using an empirical study of 61 German firms engaged in customer‐supplier relationships, this paper also gives some empirical evidence for the developed framework. With regard to relationship management, intra‐ and inter‐organizational information technology deployment has different effects on relationship atmosphere and on the relationship's value creation. The findings give new insight into the role of information technology in value‐creation in business‐to‐business relationships. Managerial implications and future research questions in this area are also discussed.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
Cited by
Relationship quality as a predictor of B2B customer loyalty
Rauyruen, P., & Miller, K. E. (2007) · Journal of Business Research · doi:10.1016/j.jbusres.2005.11.006 · Cited by 1,123
Alejandro, T. B., Souza, D. V., Boles, J. S., Ribeiro, Á. H. P., & Monteiro, P. R. R. (2011) · Industrial Marketing Management · doi:10.1016/j.indmarman.2010.09.008 · Cited by 104
Chen, P.-Y., Chen, K.-Y., & Wu, L.-Y. (2017) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-09-2014-0171 · Cited by 85
Pan, L., Fu, X., & Li, Y. (2023) · Electronic Commerce Research · doi:10.1007/s10660-022-09539-7 · Cited by 39
Gil‐Saura, I., Ruiz‐Molina, M., & Arteaga‐Moreno, F. (2011) · Industrial Management & Data Systems · doi:10.1108/02635571111137313 · Cited by 21
Metadata
- Authors
- Ryssel, R., Ritter, T., & Georg Gemünden, H.
- Venue
- Journal of Business & Industrial Marketing
- Publisher
- Emerald
- Published
- 2004-05-01
- Volume
- 19
- Issue
- 3
- Pages
- 197-207
- ISSN
- 0885-8624 (ISSN-L)
- OpenAlex
- W2031025984
- Cited by
- 274
- References
- 4
- FWCI
- 18.65
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The impact of information technology deployment on trust, commitment and value creation in business relationships. https://app.cochat.ai/papers/10.1108/08858620410531333
- The paper
- Ryssel, R., Ritter, T., & Georg Gemünden, H. (2004). The impact of information technology deployment on trust, commitment and value creation in business relationships. Journal of Business & Industrial Marketing. https://doi.org/10.1108/08858620410531333
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
