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Cited by 104Customer Service Quality and LoyaltyQuality and Supply ManagementCorporate Governance and Management

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The outcome of company and account manager relationship quality on loyalty, relationship value and performance

Alejandro, Thomas Brashear, Souza, Daniela Vilaca, Boles, James S., Ribeiro, Áurea Helena Puga, Monteiro, Plinio Rafael Reis·2011·Industrial Marketing Management
DOI 10.1016/j.indmarman.2010.09.008
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Metadata

Authors
Alejandro, T. B., Souza, D. V., Boles, J. S., Ribeiro, Á. H. P., & Monteiro, P. R. R.
Affiliations
  • Georgia State University (US)
  • Fundação Dom Cabral (BR)
ORCID
Ribeiro, Áurea Helena Puga
Venue
Industrial Marketing Management
Publisher
Elsevier BV
Published
2011-01
Volume
40
Issue
1
Pages
36-43
ISSN
0019-8501 (ISSN-L)
DOI
10.1016/j.indmarman.2010.09.008
OpenAlex
W2093221881
Cited by
104
References
4
Citations by year
2026: 4 · 2025: 2 · 2024: 6 · 2023: 5 · 2022: 8 · 2021: 11 · 2020: 7 · 2019: 7 · 2018: 3 · 2017: 10 · 2016: 8 · 2015: 9 · 2014: 7 · 2013: 8 · 2012: 6
FWCI
12.57
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
  • Industrial Marketing Management (publishedVersion)
  • NC Digital Online Collection of Knowledge and Scholarship (The University of North Carolina at Greensboro) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
Keywords
relationship quality, account managers, customer loyalty, relationship value, firm performance, relationship-specific investment, consistency, mediating effect, automotive parts industry, B2B relationships

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