A management communication strategy for change
Abstract
Examines the issue of communicating strategically during significant organizational change. In the author’s experience, differentiated communication tactics during different phases of organizational change can have an important impact on the level of acceptance of that change by organizational participants. Enumerates and discusses empirically supported principles of effective communication and then applies them to several stages of organizational change. Draws examples from cases with which the author has had personal research and/or consulting experience. Offers general communication strategies together with specific tactics as possibilities to help facilitate change.
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Prior studies indicate that change management factors have a positive effect on innovative behavior.
“First, studies analyzing the relationship between change management factors and innovative behavior have indicated that change management factors have a positive effect on innovative behavior [36,44,56,95,98-101,110,130-132,150].”
From A Study on the Effect of Change Management on Organizational Innovation: Focusing on the Mediating Effect of Members’ Innovative Behavior (2021) · cites this paper as [56]
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Uncertainty During Organizational Change: Types, Consequences, and Management Strategies
Bordia, P., Hobman, E., Jones, E., Gallois, C., & Callan, V. J. (2004) · Journal of Business and Psychology · doi:10.1023/b:jobu.0000028449.99127.f7 · Cited by 665 · see citing works
Sung, W., & Kim, C. (2021) · Sustainability · doi:10.3390/su13042079 · Cited by 99 · see citing works
- Authors
- Klein, S. M.
- Affiliations
- Cleveland State University (US)
- Corresponding author
- Klein, Stuart M.
- Venue
- Journal of Organizational Change Management
- Publisher
- Emerald
- Published
- 1996-04-01
- Volume
- 9
- Issue
- 2
- Pages
- 32-46
- ISSN
- 0953-4814 (ISSN-L)
- OpenAlex
- W2080139583
- Cited by
- 240
- References
- 0
- Citations by year
- 2026: 6 · 2025: 3 · 2024: 4 · 2023: 10 · 2022: 4 · 2021: 17 · 2020: 26 · 2019: 16 · 2018: 11 · 2017: 6 · 2016: 17 · 2015: 17 · 2014: 10 · 2013: 12 · 2012: 11
- FWCI
- 2.41
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Organizational Change Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Change and Leadership
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Organizational Management and Change
- Social Sciences › Communication › Public Relations and Crisis Communication
- Keywords
- organizational change, management communication, communication strategies, change management, communicative tactics, acceptance of change, communication principles
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