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Cited by 1,237

The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

Patterson, Paul G., Spreng, Richard A.·1997·International Journal of Service Industry Management
DOI 10.1108/09564239710189835
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Abstract

Examines the relationship between four key post‐purchase constructs: perceived performance, satisfaction, perceived value, and repurchase intentions, in a causal path framework in an empirical study of business‐to‐business professional services. Attempts to disaggregate performance into its component multiple dimensions, and assess the individual impact of each on post‐purchase evaluation processes. Shows that the effect of perceived value on repurchase intentions is completely mediated through satisfaction. Confirms six performance dimensions, each having a significant impact on both value and satisfaction and adds new insight to our understanding of the respective roles of perceived value, satisfaction and post‐purchase intentions.

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Metadata

Authors
Patterson, P. G., & Spreng, R. A.
Venue
International Journal of Service Industry Management
Publisher
Emerald
Published
1997-12-01
Volume
8
Issue
5
Pages
414-434
ISSN
0956-4233 (ISSN-L)
DOI
10.1108/09564239710189835
OpenAlex
W1982858945
Cited by
1,237
References
6
FWCI
6.89
Type
journal article
Language
en
Open access
closed

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