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Cited by 547

The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.

Perceived information security, financial liability and consumer trust in electronic commerce transactions

Chellappa, Ramnath K., Pavlou, Paul A.·2002·Logistics Information Management
DOI 10.1108/09576050210447046
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Abstract

Electronic commerce (EC) transactions are subject to multiple information security threats. Proposes that consumer trust in EC transactions is influenced by perceived information security and distinguishes it from the objective assessment of security threats. Proposes mechanisms of encryption, protection, authentication, and verification as antecedents of perceived information security. These mechanisms are derived from technological solutions to security threats that are visible to consumers and hence contribute to actual consumer perceptions. Tests propositions in a study of 179 consumers and shows a significant relationship between consumers’ perceived information security and trust in EC transactions. Explores the role of limited financial liability as a surrogate for perceived security. However, the findings show that there is a minimal effect of financial liability on consumers’ trust in EC. Engenders several new insights regarding the role of perceived security in EC transactions.

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Metadata

Authors
Chellappa, R. K., & Pavlou, P. A.
Venue
Logistics Information Management
Publisher
Emerald
Published
2002-12-01
Volume
15
Issue
5/6
Pages
358-368
ISSN
0957-6053 (ISSN-L)
DOI
10.1108/09576050210447046
OpenAlex
W2021932472
Cited by
547
References
9
FWCI
24.33
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Perceived information security, financial liability and consumer trust in electronic commerce transactions. https://app.cochat.ai/papers/10.1108/09576050210447046
The paper
Chellappa, R. K., & Pavlou, P. A. (2002). Perceived information security, financial liability and consumer trust in electronic commerce transactions. Logistics Information Management. https://doi.org/10.1108/09576050210447046

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.