The DOI matches its Crossref record; 6 of the 6 references it cites were found in a registry or an index.
The configuration of the university image and its relationship with the satisfaction of students
Abstract
This work centers on the study of the image of universities, with the aims of explaining the process of image forming by means of its different components, both in its cognitive and affective dimensions and of analyzing its relationship with the students’ satisfaction with the university. The results of the empirical work carried out on a representative sample of 6,775 students studying at a Spanish university demonstrate that the cognitive component of image is an antecedent of the affective component. In turn, both of those components influence the forming of the overall image of the university and the cognitive, affective and overall images statistically and significantly influence the students’ satisfaction with the university.
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Cites
Russell, J. A. (1980) · Journal of Personality and Social Psychology · doi:10.1037/h0077714 · Cited by 16,334
A national customer satisfaction barometer: the Swedish experience
Fornell, C. (1992) · Journal of Marketing · doi:10.2307/1252129 · Cited by 5,641
Mano, H., & Oliver, R. L. (1993) · Journal of Consumer Research · doi:10.1086/209361 · Cited by 1,973
A description of the affective quality attributed to environments.
Russell, J. A., & Pratt, G. (1980) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.38.2.311 · Cited by 1,288
Bloemer, J., de Ruyter, K., & Peeters, P. (1998) · International Journal of Bank Marketing · doi:10.1108/02652329810245984 · Cited by 804
Nguyen, N., & LeBlanc, G. (1998) · International Journal of Bank Marketing · doi:10.1108/02652329810206707 · Cited by 369
Metadata
- Authors
- Beerli Palacio, A., Díaz Meneses, G., & Pérez Pérez, P. J.
- Venue
- Journal of Educational Administration
- Publisher
- Emerald
- Published
- 2002-10-01
- Volume
- 40
- Issue
- 5
- Pages
- 486-505
- ISSN
- 0957-8234 (ISSN-L)
- OpenAlex
- W2083008927
- Cited by
- 494
- References
- 6
- FWCI
- 2.71
- Type
- journal article
- Language
- en
- Open access
- closed
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- Beerli Palacio, A., Díaz Meneses, G., & Pérez Pérez, P. J. (2002). The configuration of the university image and its relationship with the satisfaction of students. Journal of Educational Administration. https://doi.org/10.1108/09578230210440311
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
