The DOI matches its Crossref record; 2 of the 2 references it cites were found in a registry or an index.
The impact of interface usability on trust in Web retailers
Abstract
Web retailing is expected to grow at aggressive rates in future years, but lack of trust on the part of potential customers can impede this growth. So, as transactions through the Internet develop and mature, success will largely be dependent on gaining and maintaining this trust. It has been suggested that the quality of the user interface of the Web site is a determinant of the initial establishment of trust. Describes a study where 66 subjects were asked to perform some predefined book purchasing task in a series of sites with varying interface quality. A strong relationship between interface quality and trust was found and some components of user interface quality were more important than others. Discusses the implications for Web site design.
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Citations
Cites
The Role of Market Forces in Assuring Contractual Performance
Klein, B., & Leffler, K. B. (1981) · Journal of Political Economy · doi:10.1086/260996 · Cited by 3,653
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 1×
“Kim and Moon (1998), for instance, performed a study where the manipulation of different interface design factors could induce customer confidence.”
Background
Cited by
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management · doi:10.1016/j.im.2005.01.002 · Cited by 1,684
Hassanein, K., & Head, M. (2007) · International Journal of Human-Computer Studies · doi:10.1016/j.ijhcs.2006.11.018 · Cited by 986
Adoption of AI-based chatbots for hospitality and tourism
Pillai, R., & Sivathanu, B. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-04-2020-0259 · Cited by 986
Casaló, L. V., Flavián, C., & Guinalíu, M. (2008) · International Journal of Bank Marketing · doi:10.1108/02652320810902433 · Cited by 482
Modelling and testing consumer trust dimensions in e-commerce.
Oliveira, T., Alhinho, M., Rita, P., & Dhillon, G. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.050 · Cited by 464
Metadata
- Authors
- Christine Roy, M., Dewit, O., & Aubert, B. A.
- Venue
- Internet Research
- Publisher
- Emerald
- Published
- 2001-12-01
- Volume
- 11
- Issue
- 5
- Pages
- 388-398
- ISSN
- 1066-2243 (ISSN-L)
- OpenAlex
- W2110691539
- Cited by
- 394
- References
- 2
- FWCI
- 20.71
- Type
- journal article
- Language
- en
- Open access
- closed
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- Christine Roy, M., Dewit, O., & Aubert, B. A. (2001). The impact of interface usability on trust in Web retailers. Internet Research. https://doi.org/10.1108/10662240110410165
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
