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Cited by 956

The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.

Complex acts of knowing: paradox and descriptive self‐awareness

Snowden, David·2002·Journal of Knowledge Management
DOI 10.1108/13673270210424639
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Abstract

We are reaching the end of the second generation of knowledge management, with its focus on tacit‐explicit knowledge conversion. Triggered by the SECI model of Nonaka, it replaced a first generation focus on timely information provision for decision support and in support of BPR initiatives. Like BPR it has substantially failed to deliver on its promised benefits. The third generation requires the clear separation of context, narrative and content management and challenges the orthodoxy of scientific management. Complex adaptive systems theory is used to create a sense‐making model that utilises self‐organising capabilities of the informal communities and identifies a natural flow model of knowledge creation, disruption and utilisation. However, the argument from nature of many complexity thinkers is rejected given the human capability to create order and predictability through collective and individual acts of freewill. Knowledge is seen paradoxically, as both a thing and a flow requiring diverse management approaches.

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Metadata

Authors
Snowden, D.
Venue
Journal of Knowledge Management
Publisher
Emerald
Published
2002-05-01
Volume
6
Issue
2
Pages
100-111
ISSN
1367-3270 (ISSN-L)
DOI
10.1108/13673270210424639
OpenAlex
W2135459615
Cited by
956
References
11
FWCI
200.60
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Complex acts of knowing: paradox and descriptive self‐awareness. https://app.cochat.ai/papers/10.1108/13673270210424639
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Snowden, D. (2002). Complex acts of knowing: paradox and descriptive self‐awareness. Journal of Knowledge Management. https://doi.org/10.1108/13673270210424639

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.