The DOI matches its Crossref record; 22 of the 22 references it cites were found in a registry or an index.
Sense‐making theory and practice: an overview of user interests in knowledge seeking and use
Abstract
The Sense‐making approach to studying and understanding users and designing systems to serve their needs is reviewed. The approach, developed to focus on user sense making and sense unmaking in the fields of communication and library and information science, is reviewed in terms of its implications for knowledge management. Primary emphasis is placed on moving conceptualizations of users, information and reality from the noun‐based knowledge‐as‐map frameworks of the past to verb‐based frameworks emphasizing diversity, complexity and sense‐making potentials. Knowledge management is described as a field on the precipice of chaos, reaching for a means of emphasizing diversity, complexity and people over centrality, simplicity and technology. Sense making, as an approach, is described as a methodology disciplining the cacophony of diversity and complexity without homogenizing it. Knowledge is reconceptualized from noun to verb.
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Cites
SUCCESSFUL KNOWLEDGE MANAGEMENT PROJECTS
Thomas, H. D., David, W. D., & Michael, C. B. (1998) · Sloan management review · Cited by 2,829
Consilience: The Unity of Knowledge
Wilson, E. O. (1998) · ETC: A Review of General Semantics · doi:10.66774/etc_5503_359 · Cited by 2,682
The State of the Notion: Knowledge Management in Practice
Ruggles, R. (1998) · California Management Review · doi:10.2307/41165944 · Cited by 1,295
The Eleven Deadliest Sins of Knowledge Management
Fahey, L., & Prusak, L. (1998) · California Management Review · doi:10.2307/41165954 · Cited by 904
Knowledge Management: An Introduction and Perspective
Wiig, K. M. (1997) · Journal of Knowledge Management · doi:10.1108/13673279710800682 · Cited by 740
Consilience: the Unity of Knowledge
Marshall, I. (1999) · Interdisciplinary Studies in Literature and Environment · doi:10.1093/isle/6.1.168 · Cited by 708
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Public communication campaigns
OECD (2024) · Government at glance. · doi:10.1787/77f3b4ba-en · Cited by 444
Chaos Bound: Orderly Disorder in Contemporary Literature and Science
Hayles, N. K. (2018) · Cornell University Press eBooks · doi:10.7591/9781501722950 · Cited by 424
Chaos Bound: Orderly Disorder in Contemporary Literature and Science.
Schneider, M. A., & Hayles, N. K. (1991) · Contemporary Sociology · doi:10.2307/2071854 · Cited by 382
Cited by
Golman, R., Hagmann, D., & Loewenstein, G. (2017) · Journal of Economic Literature · doi:10.1257/jel.20151245 · Cited by 831
Exploratory Search: Beyond the Query-Response Paradigm
White, R. W., & Roth, R. A. (2009) · Synthesis lectures on information concepts, retrieval, and services · doi:10.2200/s00174ed1v01y200901icr003 · Cited by 632
Mind the theoretical gap: interpreting, using, and developing behavioral theory in HCI research
Hekler, E. B., Klasnja, P., Froehlich, J. E., & Buman, M. P. (2013) · Proceedings of the SIGCHI Conference on Human Factors in Computing Systems · doi:10.1145/2470654.2466452 · Cited by 328
Human-Centered Explainable AI (XAI): From Algorithms to User Experiences
Liao, Q. V., & Varshney, K. R. (2021) · arXiv · doi:10.48550/arxiv.2110.10790 · Cited by 120
A Cognitive Interpretation of Data Analysis
Grolemund, G., & Wickham, H. (2014) · International Statistical Review · doi:10.1111/insr.12028 · Cited by 108
Metadata
- Authors
- Dervin, B.
- Venue
- Journal of Knowledge Management
- Publisher
- Emerald
- Published
- 1998-12-01
- Volume
- 2
- Issue
- 2
- Pages
- 36-46
- ISSN
- 1367-3270 (ISSN-L)
- OpenAlex
- W1989462999
- Cited by
- 781
- References
- 22
- FWCI
- 1.79
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
