The DOI matches its Crossref record.
The Goal: A Process of Ongoing Improvement
Overview
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Integrity signals
Registry
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Claims the paper makes
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Citations
Cited by
How to improve R&D productivity: the pharmaceutical industry's grand challenge
Paul, S. M., Mytelka, D. S., Dunwiddie, C. T., Persinger, C. C., Munos, B. H., Lindborg, S. R., & Schacht, A. L. (2010) · Nature Reviews Drug Discovery · doi:10.1038/nrd3078 · Cited by 3,566
Work/Family Border Theory: A New Theory of Work/Family Balance
Clark, S. C. (2000) · Human Relations · doi:10.1177/0018726700536001 · Cited by 3,203
Innovation Speed: A Conceptual Model of Context, Antecedents, and Outcomes
Kessler, E. H., & Chakrabarti, A. K. (1996) · The Academy of Management Review · doi:10.2307/259167 · Cited by 847
Performance Measurement: Challenges for Tomorrow*
Bititci, U., Garengo, P., Dörfler, V., & Nudurupati, S. (2012) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2011.00318.x · Cited by 685
Capability Traps and Self-Confirming Attribution Errors in the Dynamics of Process Improvement
Repenning, N. P., & Sterman, J. D. (2002) · Administrative Science Quarterly · doi:10.2307/3094806 · Cited by 482
Metadata
- Venue
- Measuring Business Excellence
- Publisher
- Emerald
- Published
- 2005-03-01
- Volume
- 9
- Issue
- 1
- Pages
- 76-76
- ISSN
- 1368-3047 (ISSN-L)
- OpenAlex
- W1512196227
- Cited by
- 481
- References
- 0
- FWCI
- 20.37
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.emerald.com/insight/site-policies (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The Goal: A Process of Ongoing Improvement. https://app.cochat.ai/papers/10.1108/13683040510588882
- The paper
- The Goal: A Process of Ongoing Improvement. (2005). Measuring Business Excellence. https://doi.org/10.1108/13683040510588882
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
