CoChat
Sign Up
Cited by 131Accounting and Organizational ManagementHealthcare Quality and ManagementInformation Technology Governance and Strategy

The DOI matches its Crossref record; 36 of the 37 references it cites were found in a registry or an index.

Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations

Open access
Gurd, Bruce, Gao, Tian·2007·International Journal of Productivity and Performance Management
DOI 10.1108/17410400810841209
Open this paper in CoChat — free accountOpen PDF

Abstract

The balanced scorecard (BSC) has been a prominent innovation in strategic performance measurement systems.The health care sector has started to adopt this approach.There are many case studies of BSC applications and this paper reviews this literature to analyse the application of the BSC across this sector.In particular, we argue that the current applications do not tend to show the health of patients as central in the development of the BSC; the balance is tilted towards the financial not the health outcomes.BSCs are still in an evolutionary stage in health care settings and strategy mapping is not yet common.In reviewing the past applications, the paper shows a way forward for future developments of the scorecard in health settings.

Overview

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Integrity signals

Registry

Crossref · 10.1108/17410400810841209

Cites

36 of 36 references verified0 citation errors · 0 not checkable

Statistics

Verification

Claims the paper makes

The claims and statistics of this paper haven’t been checked yet.

Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.

A few free checks a day · papers already verified open instantly · results are public

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

Self-check

Percentages, sums and reported differences re-computed from the paper’s own numbers.

The self-check needs the paper’s full text.

Citations

Cites

Research works printed but not linked: 5

  1. Chan, Y.‐C.L. and Ho, S.J.K. (2000), “ Performance measurement and the use of balanced scorecard in Canadian hospitals ”, Advances in Management Accounting , Vol. 19, pp. 145‐69.
  2. Frigo, M. and Krumwiede, K.R. (1999), “ 1998 CMG Survey on Performance Management ”, Cost Management Update , Vol. 94, pp. S1‐4.
  3. Kershaw, R. and Kershaw, S. (2001), “ Developing a balanced scorecard to implement strategy at St Elsewhere Hospital ”, Management Accounting Quarterly , Vol. 2 No. 2, pp. 28‐35.
  4. Morisawa, T. (2002), “ Building performance measurement systems with the balanced scorecard approach ”, NRI Papers , No. 45, pp. 1‐15.
  5. Sasse, C. (2005), “ A literature review on the balanced scorecard's impact on performance ”, LeaderPoint , available at: www.leaderpoint.biz (accessed 24 May 2005).

Cited by

Sorted by citations

See all 131

Related

See all

Metadata

Authors
Gurd, B., & Gao, T.
Affiliations
University of South Australia (AU)
ORCID
Venue
International Journal of Productivity and Performance Management
Publisher
Emerald
Published
2007-12-07
Volume
57
Issue
1
Pages
6-21
ISSN
  • 0043-8022 (ISSN-L)
  • 1741-0401
DOI
10.1108/17410400810841209
OpenAlex
W1968019595
Cited by
131
References
37
Citations by year
2026: 3 · 2025: 4 · 2024: 3 · 2023: 8 · 2022: 13 · 2021: 9 · 2020: 10 · 2019: 6 · 2018: 6 · 2017: 11 · 2016: 7 · 2015: 9 · 2014: 8 · 2013: 6 · 2012: 11
FWCI
5.55
Type
journal article
Language
en
Open access
Licence
Locations
  • International Journal of Productivity and Performance Management (publishedVersion)
  • Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion, other-oa)
  • UniSA Research Outputs Repository (University of South Australia) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Accounting › Accounting and Organizational Management
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Quality and Management
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
Keywords
balanced scorecard, healthcare organizations, strategic performance measurement, patient outcomes, financial performance, strategic mapping

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review