The DOI matches its Crossref record; 36 of the 37 references it cites were found in a registry or an index.
Lives in the balance: an analysis of the balanced scorecard (BSC) in healthcare organizations
Open accessAbstract
The balanced scorecard (BSC) has been a prominent innovation in strategic performance measurement systems.The health care sector has started to adopt this approach.There are many case studies of BSC applications and this paper reviews this literature to analyse the application of the BSC across this sector.In particular, we argue that the current applications do not tend to show the health of patients as central in the development of the BSC; the balance is tilted towards the financial not the health outcomes.BSCs are still in an evolutionary stage in health care settings and strategy mapping is not yet common.In reviewing the past applications, the paper shows a way forward for future developments of the scorecard in health settings.
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“papers based on review [36,46,47,71,72] represent 30.8% of the total in the last five years, whilst before (1999–2016) the papers analyzed based on review were the 11.5% of the total.”
From The Evolution of Balanced Scorecard in Healthcare: A Systematic Review of Its Design, Implementation, Use, and Review (2022) · cites this paper as [72]
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Cites
The balanced scorecard : measures that drive performance
Caplan, R. S. (1992) · Harvard business review · Cited by 12,085
The balanced scorecard: Translating strategy into action
Norton, D. P. (1997) · Long Range Planning · doi:10.1016/s0024-6301(97)80925-9 · Cited by 8,184
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Kaplan, R. S., & Norton, D. P. (2000) · Cited by 2,617
Linking Balanced Scorecard Measures to Size and Market Factors: Impact on Organizational Performance
Hoque, Z., & James, W. (2000) · Journal of Management Accounting Research · doi:10.2308/jmar.2000.12.1.1 · Cited by 996
A descriptive analysis on the implementation of Balanced Scorecards in German-speaking countries
Speckbacher, G., Bischof, J., & Pfeiffer, T. (2003) · Management Accounting Research · doi:10.1016/j.mar.2003.10.001 · Cited by 671
Balanced scorecards in Finnish companies: A research note
Malmi, T. (2001) · Management Accounting Research · doi:10.1006/mare.2000.0154 · Cited by 508
WHY MEASUREMENT INITIATIVES FAIL
Neely, A. D., & Bourne, M. (2000) · Measuring Business Excellence · doi:10.1108/13683040010362283 · Cited by 338
Applying the Balanced Scorecard in Healthcare Provider Organizations
Inamdar, N., & Kaplan, R. S. (2002) · Journal of Healthcare Management · doi:10.1097/00115514-200205000-00008 · Cited by 265
Use of the balanced scorecard in health care.
Żelman, W. N., Pink, G. H., & Matthias, C. (2003) · PubMed · Cited by 217
Research works printed but not linked: 5
- Chan, Y.‐C.L. and Ho, S.J.K. (2000), “ Performance measurement and the use of balanced scorecard in Canadian hospitals ”, Advances in Management Accounting , Vol. 19, pp. 145‐69.
- Frigo, M. and Krumwiede, K.R. (1999), “ 1998 CMG Survey on Performance Management ”, Cost Management Update , Vol. 94, pp. S1‐4.
- Kershaw, R. and Kershaw, S. (2001), “ Developing a balanced scorecard to implement strategy at St Elsewhere Hospital ”, Management Accounting Quarterly , Vol. 2 No. 2, pp. 28‐35.
- Morisawa, T. (2002), “ Building performance measurement systems with the balanced scorecard approach ”, NRI Papers , No. 45, pp. 1‐15.
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Grigoroudis, E., Orfanoudaki, E., & Zopounidis, C. (2012) · Omega · doi:10.1016/j.omega.2011.04.001 · Cited by 316
Supply chain performance measures and metrics: a bibliometric study
Mishra, D. B., Gunasekaran, A., Παπαδόπουλος, Θ., & Dubey, R. (2018) · Benchmarking An International Journal · doi:10.1108/bij-08-2017-0224 · Cited by 174
Balanced scorecard implementation in German non‐profit organisations
Greiling, D. (2010) · International Journal of Productivity and Performance Management · doi:10.1108/17410401011063939 · Cited by 88
Chandra, D., & Kumar, D. (2020) · Omega · doi:10.1016/j.omega.2020.102258 · Cited by 87
Improving and evaluating performance with the Public Sector Scorecard
Moullin, M. (2017) · International Journal of Productivity and Performance Management · doi:10.1108/ijppm-06-2015-0092 · Cited by 77
Metadata
- Authors
- Gurd, B., & Gao, T.
- Affiliations
- University of South Australia (AU)
- ORCID
- Venue
- International Journal of Productivity and Performance Management
- Publisher
- Emerald
- Published
- 2007-12-07
- Volume
- 57
- Issue
- 1
- Pages
- 6-21
- ISSN
- 0043-8022 (ISSN-L)
- 1741-0401
- OpenAlex
- W1968019595
- Cited by
- 131
- References
- 37
- Citations by year
- 2026: 3 · 2025: 4 · 2024: 3 · 2023: 8 · 2022: 13 · 2021: 9 · 2020: 10 · 2019: 6 · 2018: 6 · 2017: 11 · 2016: 7 · 2015: 9 · 2014: 8 · 2013: 6 · 2012: 11
- FWCI
- 5.55
- Type
- journal article
- Language
- en
- Open access
- green
- hdl.handle.net
- Licence
- Locations
- International Journal of Productivity and Performance Management (publishedVersion)
- Adelaide Research & Scholarship (AR&S) (University of Adelaide) (submittedVersion, other-oa)
- UniSA Research Outputs Repository (University of South Australia) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Accounting › Accounting and Organizational Management
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Healthcare Quality and Management
- Social Sciences › Business, Management and Accounting › Management Information Systems › Information Technology Governance and Strategy
- Keywords
- balanced scorecard, healthcare organizations, strategic performance measurement, patient outcomes, financial performance, strategic mapping
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