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Robots, Artificial Intelligence, and Service Automation in Travel, Tourism and Hospitality
Open accessAbstract
This is the very first book that focuses on robots, artifical intelligence and automation technologies (RAISA) in tourism and does this from a social science perspective.It comprehensively covers the theoretical problems of RAISA adoption in tourism, principles of service automation, attitudes towards robots, impacts of RAISA on business processes and competitiveness, and the use of chatbots.Furthermore, it shows the practical issues that arrise from the application of RAISA technologies in various tourism sectors such as hotels, restaurants, travel agencies, tourist information centres, events and museums.What I find particularly valuable is that the book delves deep into the economic aspects of RAISA technologies in tourism -a problem which has been quite neglected in research.Numerous photographs and figures are used to visualise authors' ideas.The book is valuable for practitioners, researchers, and students.
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Cited by
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Kim, S. (., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102795 · Cited by 567
COVID-19 and hospitality 5.0: Redefining hospitality operations
Pillai, S. G., Haldorai, K., Seo, W. S., & Kim, W. G. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102869 · Cited by 303
Hotel managers’ perceptions towards the use of robots: A mixed-methods approach
Ivanov, S., Seyitoğlu, F., & Markova, M. (2020) · Information Technology & Tourism · doi:10.1007/s40558-020-00187-x · Cited by 243
Self-citationArtificial Intelligence and Declined Guilt: Retailing Morality Comparison Between Human and AI
Giroux, M., Kim, J., Lee, J. C., & Park, J. (2022) · Journal of Business Ethics · doi:10.1007/s10551-022-05056-7 · Cited by 194
Predicting the moral consideration of artificial intelligences
Pauketat, J. V. T., & Anthis, J. R. (2022) · Computers in Human Behavior · doi:10.1016/j.chb.2022.107372 · Cited by 60
Metadata
- Venue
- Emerald Group Publishing Limited eBooks
- Publisher
- Emerald Publishing Limited
- Published
- 2019-10-14
- OpenAlex
- W2977737142
- Cited by
- 248
- References
- 0
- FWCI
- 9.46
- Type
- book
- Language
- en
- Open access
- bronze
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
