Understanding mobile payment continuance usage in physical store through social impact theory and trust transfer
Abstract
Purpose: This study aimed to understand mobile payment (MP) continuance usage in physical settings from trust and social experience perspective. A theoretical model was proposed based on trust transfer and social impact to reveal the factors influencing user intention to continually use MP. Design/methodology/approach: Structural equation modeling (SEM) analysis was used on 308 respondents from Indonesia to examine the theoretical model while principal component factor analysis and descriptive statistics were utilized for data preparation. Findings: The findings revealed the Perceived Herd behavior had the most significant contribution to Trust formation followed by Perceived Risk and Para-social interaction while the analysis of indirect and moderating effect was also significant in enriching the result. Originality/value: This study postulated social experience as an antecedent factor to the formation of Trust in the MP continuance usage context. Moreover, while the commonly explored direct effect was investigated, the indirect effect and moderating impact that has not been addressed adequately in previous MP studies were also analyzed and this can be considered as a contribution to the body of knowledge.
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Trust transference has been explored in other contexts, such as business and online banking.
“Trust transference has been explored in other contexts, such as in business and online banking [37,98].”
From What Do We Mean When We Talk about Trust in Social Media? A Systematic Review (2023) · cites this paper as [37]
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- Authors
- Handarkho, Y. D.
- Affiliations
- Atma Jaya University Yogyakarta (ID)
- Corresponding author
- Handarkho, Yonathan Dri
- Venue
- Asia Pacific Journal of Marketing and Logistics
- Publisher
- Emerald
- Published
- 2020-09-07
- Volume
- 33
- Issue
- 4
- Pages
- 1071-1087
- ISSN
- 1355-5855 (ISSN-L)
- OpenAlex
- W3084040612
- Cited by
- 56
- References
- 59
- Citations by year
- 2026: 5 · 2025: 16 · 2024: 12 · 2023: 7 · 2022: 9 · 2021: 7
- FWCI
- 5.71
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Asia Pacific Journal of Marketing and Logistics (publishedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Keywords
- mobile payment, continuance usage intention, physical stores, trust transfer, social impact theory, herding behavior, risk perception, parasocial interaction, trust formation, social experience
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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