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Privacy and security concerns as major barriers for e‐commerce: a survey study
Abstract
The public lack of confidence in online information technology (IT) is not merely about security of value, but also about trust in the information society. Privacy and security concerns are the number one reason Web users are not purchasing over the Web. Proposes to investigate the privacy and security concerns of IT users in order to establish a consensus among them. Uses data from 158 participants to come to a conclusion that the following major concerns (in the descending of importance) exist: privacy, security and threats, impersonation and forged identity, children protection, e‐mail safety, and censorship. The results also show that privacy and security concerns are the main impediment to shopping on the Internet. The implication is that the successful organizations will be those who expend their resources and efforts to ensure that IT users’ concerns are adequately addressed.
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Citations
Cited by
Privacy in the Digital Age: a Review of Information Privacy Research in Information Systems1
Bélanger, F., & Crossler, R. E. (2011) · MIS Quarterly · doi:10.2307/41409971 · Cited by 1,339
Cristobal, E., Flavián, C., & Guinalíu, M. (2007) · Managing Service Quality: An International Journal · doi:10.1108/09604520710744326 · Cited by 788
Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site
Flavián, C., & Guinalíu, M. (2006) · Industrial Management & Data Systems · doi:10.1108/02635570610666403 · Cited by 770
Bonsón Ponte, E., Carvajal-Trujillo, E., & Escobar-Rodríguez, T. (2015) · Tourism Management · doi:10.1016/j.tourman.2014.10.009 · Cited by 718
Factors influencing intention to use e-government services among citizens in Malaysia
Lean, O. K., Zailani, S., Ramayah, T., & Fernando, Y. (2009) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2009.03.012 · Cited by 450
Metadata
- Authors
- Udo, G. J.
- Venue
- Information Management & Computer Security
- Publisher
- Emerald
- Published
- 2001-10
- Volume
- 9
- Issue
- 4
- Pages
- 165-174
- ISSN
- 0968-5227 (ISSN-L)
- OpenAlex
- W2083021308
- Cited by
- 381
- References
- 0
- FWCI
- 25.84
- Type
- journal article
- Language
- en
- Open access
- closed
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Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
