The DOI matches its Crossref record; 76 of the 76 references it cites were found in a registry or an index.
Understanding mobile payment users’ continuance intention: a trust transfer perspective
Abstract
Purpose: The purpose of this paper is to investigate the mechanism of building trust during the transition from online payment to mobile payment, as well as to examine the effect of trust on the satisfaction and continuance intention of mobile payment users. Based on trust transfer theory, this study proposes that trust in online payment (i.e. trust in source) and two source-target relationship factors, namely, perceived similarity and entitativity, affect trust in mobile payment (i.e. trust in target). In turn, the resulting trust influences user satisfaction and continuance intention toward mobile payment in an online-mobile payment context. Design/methodology/approach: The model was empirically tested on data collected from 219 mobile payment users of a famous payment enterprise in China. Findings: The results indicated that the trust transfer process positively influences the continuance intention of mobile payment through satisfaction. Satisfaction is an important factor affecting continuance intention. Moreover, trust in online payment, perceived similarity, and perceived entitativity between online and mobile payments can positively influence trust in mobile payment. Originality/value: This study investigates the post-adoption usage of mobile payment from the trust transfer perspective. It focuses on the trust-building process and emphasizes the importance of trust on the continuance intention toward mobile payment in an online-mobile payment context.
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Lăzăroiu, G., Neguriţă, O., Grecu, I., Grecu, G., & Mitran, P. C. (2020) · Frontiers in Psychology · doi:10.3389/fpsyg.2020.00890 · Cited by 432
A meta-analysis of antecedents and consequences of trust in mobile commerce
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Gupta, A., Yousaf, A., & Mishra, A. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102094 · Cited by 303
Understanding the determinants of e-wallet continuance usage intention in Malaysia
Abdul-Halim, N.-A., Vafaei-Zadeh, A., Hanifah, H., Teoh, A. P., & Nawaser, K. (2022) · Quality & Quantity · doi:10.1007/s11135-021-01276-7 · Cited by 138
Sahi, A. M., Khalid, H., Abbas, A. F., & Khatib, S. F. A. (2021) · Journal of Open Innovation: Technology, Market, and Complexity · doi:10.3390/joitmc7040230 · Cited by 124
Metadata
- Authors
- Cao, X., Yu, L., Liu, Z., Gong, M., & Adeel, L.
- Venue
- Internet Research
- Publisher
- Emerald
- Published
- 2018-04-04
- Volume
- 28
- Issue
- 2
- Pages
- 456-476
- ISSN
- 1066-2243 (ISSN-L)
- OpenAlex
- W2788565785
- Cited by
- 375
- References
- 76
- FWCI
- 48.58
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- www.emerald.com/insight/site-policies (tdm)
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- Cao, X., Yu, L., Liu, Z., Gong, M., & Adeel, L. (2018). Understanding mobile payment users’ continuance intention: a trust transfer perspective. Internet Research. https://doi.org/10.1108/intr-11-2016-0359
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