A meta-analysis of antecedents and consequences of trust in mobile commerce
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The antecedents of trust uncovered in prior reviews vary across contexts.
“we see that the antecedents of trust uncovered in these reviews vary across contexts.”
From What Do We Mean When We Talk about Trust in Social Media? A Systematic Review (2023) · cites this paper as [90]
Cites
2 retracted
RETRACTED: Modeling the Interaction of Users and Mobile Payment System: Conceptual Framework
Shin, D. (2010) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2010.502098 · Cited by 144 · see citing works
RetractedAlmaiah, M. A. (2018) · Education and Information Technologies · doi:10.1007/s10639-018-9694-6 · Cited by 96 · see citing works
RetractedPerceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483 · see citing works
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035 · see citing works
(1975) · PhilPapers (PhilPapers Foundation) · Cited by 36,737 · see citing works
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355 · see citing works
Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences
Cohen, P., Cohen, P., West, S. G., & Aiken, L. S. (2014) · Psychology Press eBooks · doi:10.4324/9781410606266 · Cited by 20,819 · see citing works
(2000) · Cited by 9,198 · see citing works
Analyzing the Past to Prepare for the Future: Writing a Literature Review
Webster, J., & Watson, R. T. (2002) · MIS Quarterly · doi:10.2307/4132319 · Cited by 7,449 · see citing works
(2003) · International Journal of Electronic Commerce · doi:10.1080/10864415.2003.11044275 · Cited by 5,715 · see citing works
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550 · see citing works
Fixed-and random-effects models in meta-analysis.
Hedges, L. V., & Vevea, J. L. (1998) · Psychological Methods · doi:10.1037/1082-989x.3.4.486 · Cited by 2,977 · see citing works
Kirca, A. H., Jayachandran, S., & Bearden, W. O. (2005) · Journal of Marketing · doi:10.1509/jmkg.69.2.24.60761 · Cited by 2,182 · see citing works
Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019) · Information Systems Frontiers · doi:10.1007/s10796-017-9774-y · Cited by 2,137 · see citing works
Anderson, C. A., Shibuya, A., Ihori, N., Swing, E. L., Bushman, B. J., Sakamoto, A., Rothstein, H. R., & Saleem, M. (2010) · Psychological Bulletin · doi:10.1037/a0018251 · Cited by 2,048 · see citing works
Consumer trust in an internet store: a cross-cultural validation
Jarvenpaa, S. L., Tractinsky, N., & Saarinen, L. (2006) · Journal of Computer-Mediated Communication · doi:10.1111/j.1083-6101.1999.tb00337.x · Cited by 1,882 · cited 1× · see citing works
“Culture plays an important role in information systems research, especially in trust formation and adoption/reuse intention of web-based products/applications (Ganguly, Dash, Cyr, & Head, 2010; Hossain & Quaddus, 2012; Jarvenpaa, Tractinsky, & Saarinen, 1999; Weber & Hsee, 1998).”
BackgroundAlalwan, A. A., Dwivedi, Y. K., & Rana, N. P. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.01.002 · Cited by 1,765 · see citing works
Schepers, J., & Wetzels, M. G. M. (2006) · Information & Management · doi:10.1016/j.im.2006.10.007 · Cited by 1,690 · see citing works
Trust and Electronic Government Success: An Empirical Study
Teo, T. S. H., Srivastava, S. C., & Jiang, L. J. (2008) · Journal of Management Information Systems · doi:10.2753/mis0742-1222250303 · Cited by 1,452 · see citing works
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
DeLone, W. H., & McLean, E. R. (2004) · International Journal of Electronic Commerce · doi:10.1080/10864415.2004.11044317 · Cited by 1,423 · see citing works
Consumer Perceptions of Privacy and Security Risks for Online Shopping
Miyazaki, A. D., & FERNANDEZ, A. (2001) · Journal of Consumer Affairs · doi:10.1111/j.1745-6606.2001.tb00101.x · Cited by 1,176 · see citing works
Luo, X. R., Li, H., Zhang, J., & Shim, J. P. (2010) · Decision Support Systems · doi:10.1016/j.dss.2010.02.008 · Cited by 1,141 · see citing works
Deng, Z., Lu, Y., Wei, K., & Zhang, J. (2009) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2009.10.001 · Cited by 1,118 · see citing works
An empirical examination of continuance intention of mobile payment services
Zhou, T. (2012) · Decision Support Systems · doi:10.1016/j.dss.2012.10.034 · Cited by 957 · see citing works
Understanding dynamics between initial trust and usage intentions of mobile banking
Kim, G., Shin, B., & Lee, H. G. (2009) · Information Systems Journal · doi:10.1111/j.1365-2575.2007.00269.x · Cited by 929 · see citing works
Slade, E. L., Dwivedi, Y. K., Piercy, N. C., & Williams, M. D. (2015) · Psychology & Marketing · doi:10.1002/mar.20823 · Cited by 922 · see citing works
Lin, H.-F. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2010.07.006 · Cited by 912 · see citing works
Weber, E. U., & Hsee, C. K. (1998) · Management Science · doi:10.1287/mnsc.44.9.1205 · Cited by 901 · see citing works
Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM
Oliveira, T., Faria, M., Thomas, M. A., & Popovič, A. (2014) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.06.004 · Cited by 808 · see citing works
Towards an understanding of the consumer acceptance of mobile wallet
Shin, D. (2009) · Computers in Human Behavior · doi:10.1016/j.chb.2009.06.001 · Cited by 797 · see citing works
Determinants of behavioral intention to mobile banking
Gu, J., Lee, S., & Suh, Y. (2009) · Expert Systems with Applications · doi:10.1016/j.eswa.2009.03.024 · Cited by 792 · see citing works
Lu, Y., Yang, S., Chau, P. Y. K., & Cao, Y. (2011) · Information & Management · doi:10.1016/j.im.2011.09.006 · Cited by 751 · see citing works
The Effect of Culture on IT Diffusion: E-Mail and FAX in Japan and the U.S.
Straub, D. W. (1994) · Information Systems Research · doi:10.1287/isre.5.1.23 · Cited by 706 · see citing works
Lee, K. C., & Chung, N. (2009) · Interacting with Computers · doi:10.1016/j.intcom.2009.06.004 · Cited by 693 · see citing works
Predicting young consumers' take up of mobile banking services
Koenig‐Lewis, N., Palmer, A. J., & Moll, A. (2010) · International Journal of Bank Marketing · doi:10.1108/02652321011064917 · Cited by 654 · see citing works
Mobile-banking adoption by Iranian bank clients
Hanafizadeh, P., Behboudi, M., Koshksaray, A. A., & Tabar, M. J. S. (2012) · Telematics and Informatics · doi:10.1016/j.tele.2012.11.001 · Cited by 652 · see citing works
Khalilzadeh, J., Ozturk, A. B., & Bilgihan, A. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.001 · Cited by 597 · see citing works
An empirical examination of initial trust in mobile banking
Zhou, T. (2011) · Internet Research · doi:10.1108/10662241111176353 · Cited by 589 · see citing works
The Effect of Electronic Word of Mouth Communications on Intention to Buy: A Meta-Analysis
Ismagilova, E., Slade, E. L., Rana, N. P., & Dwivedi, Y. K. (2019) · Information Systems Frontiers · doi:10.1007/s10796-019-09924-y · Cited by 588 · see citing works
Chong, A. Y., Chan, F. T. S., & Ooi, K. (2011) · Decision Support Systems · doi:10.1016/j.dss.2011.12.001 · Cited by 584 · see citing works
A SEM-neural network approach for predicting antecedents of m-commerce acceptance
Liébana-Cabanillas, F., Marinković, V., & Kalinić, Z. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2016.10.008 · Cited by 583 · see citing works
What drives Malaysian m-commerce adoption? An empirical analysis
Tsu Wei, T., Marthandan, G., Yee‐Loong Chong, A., Ooi, K., & Arumugam, S. (2009) · Industrial Management & Data Systems · doi:10.1108/02635570910939399 · Cited by 550 · see citing works
Zheng, X., Men, J., Yang, F. Y., & Gong, X. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.02.010 · Cited by 542 · see citing works
A meta-analysis of mobile commerce adoption and the moderating effect of culture
Zhang, L., Zhu, J., & Liu, Q. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.05.008 · Cited by 541 · see citing works
A meta-analysis of online trust relationships in e-commerce.
Kim, Y., & Peterson, R. A. (2017) · Journal of Interactive Marketing · doi:10.1016/j.intmar.2017.01.001 · Cited by 541 · see citing works
Zhao, Y., Ni, Q., & Zhou, R. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.08.006 · Cited by 516 · see citing works
Understanding users' initial trust in mobile banking: An elaboration likelihood perspective
Zhou, T. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.03.021 · Cited by 509 · see citing works
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
Ismagilova, E., Slade, E., Rana, N. P., & Dwivedi, Y. K. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.01.005 · Cited by 504 · see citing works
The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value
Shaw, N., & Sergueeva, K. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.10.024 · Cited by 503 · see citing works
Understanding the determinants of online review helpfulness: A meta-analytic investigation
Hong, H., Xu, D., Wang, G. A., & Fan, W. (2017) · Decision Support Systems · doi:10.1016/j.dss.2017.06.007 · Cited by 482 · see citing works
Gao, L., & Waechter, K. A. (2015) · Information Systems Frontiers · doi:10.1007/s10796-015-9611-0 · Cited by 480 · see citing works
Increasing trust in mobile commerce through design aesthetics
Li, Y.-M., & Yeh, Y.-S. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.01.004 · Cited by 468 · see citing works
Gao, L., Waechter, K. A., & Bai, X. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.07.014 · Cited by 447 · see citing works
Chong, A. Y. (2012) · Expert Systems with Applications · doi:10.1016/j.eswa.2012.08.067 · Cited by 423 · see citing works
Explain the intention to use smartphones for mobile shopping
Agrebi, S., & Jallais, J. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.09.003 · Cited by 414 · see citing works
Wu, K., Zhao, Y. C., Zhu, Q., Tan, X., & Zheng, H. (2011) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2011.03.004 · Cited by 399 · see citing works
Understanding mobile payment users’ continuance intention: a trust transfer perspective
Cao, X., Yu, L., Liu, Z., Gong, M., & Luqman, A. (2018) · Internet Research · doi:10.1108/intr-11-2016-0359 · Cited by 398 · see citing works
An empirical study on trust in mobile banking: A developing country perspective
Malaquias, R. F., & Hwang, Y. (2015) · Computers in Human Behavior · doi:10.1016/j.chb.2015.08.039 · Cited by 394 · see citing works
Mobile-based assessment: Investigating the factors that influence behavioral intention to use
Nikou, S. A., & Economides, A. A. (2017) · Computers & Education · doi:10.1016/j.compedu.2017.02.005 · Cited by 388 · see citing works
Predicting the intention to use mobile banking in India
Singh, S., & Srivastava, R. K. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-12-2016-0186 · Cited by 377 · see citing works
Data security and consumer trust in FinTech innovation in Germany
Stewart, H., & Jürjens, J. (2018) · Information and Computer Security · doi:10.1108/ics-06-2017-0039 · Cited by 377 · see citing works
Acceptance of mobile banking framework in Pakistan
Afshan, S., & Sharif, A. (2016) · Telematics and Informatics · doi:10.1016/j.tele.2015.09.005 · Cited by 376 · see citing works
Hamidi, H., & Chavoshi, A. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2017.09.016 · Cited by 374 · see citing works
Tamilmani, K., Rana, N. P., Prakasam, N., & Dwivedi, Y. K. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.01.008 · Cited by 374 · see citing works
Why do people play games? A meta-analysis
Hamari, J., & Keronen, L. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.01.006 · Cited by 368 · see citing works
Customer engagement and online reviews
Thakur, R. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2017.11.002 · Cited by 367 · see citing works
Mobile-banking adoption: empirical evidence from the banking sector in Pakistan
Farah, M. F., Hasni, M. J. S., & Abbas, A. K. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-10-2017-0215 · Cited by 361 · see citing works
Understanding the acceptance of mobile SMS advertising among young Chinese consumers
Zhang, J., & Mao, E. (2008) · Psychology and Marketing · doi:10.1002/mar.20239 · Cited by 359 · see citing works
Determinants of accepting wireless mobile data services in China
Lu, J., Liu, C., Yu, C., & Wang, K. (2008) · Information & Management · doi:10.1016/j.im.2007.11.002 · Cited by 344 · see citing works
Examining mobile banking user adoption from the perspectives of trust and flow experience
Zhou, T. (2011) · Information Technology and Management · doi:10.1007/s10799-011-0111-8 · Cited by 338 · see citing works
Mobile banking service quality and customer relationships
Arcand, M., Tep, S. P., Brun, I., & Rajaobelina, L. (2017) · International Journal of Bank Marketing · doi:10.1108/ijbm-10-2015-0150 · Cited by 336 · see citing works
Modeling consumer adoption of mobile shopping for fashion products in Korea
Ko, E., Kim, E. Y., & Lee, E. K. (2009) · Psychology and Marketing · doi:10.1002/mar.20294 · Cited by 334 · see citing works
Factors Affecting Mobile Payment Adoption Intention: An Indian Perspective
Shankar, A., & Datta, B. (2018) · Global Business Review · doi:10.1177/0972150918757870 · Cited by 325 · see citing works
Understanding the Role and Methods of Meta-Analysis in IS Research
King, W. R., & He, J. (2005) · Communications of the Association for Information Systems · doi:10.17705/1cais.01632 · Cited by 318 · see citing works
Ganguly, B., Dash, S. B., Cyr, D., & Head, M. (2010) · International Journal of Electronic Business · doi:10.1504/ijeb.2010.035289 · Cited by 314 · see citing works
Modeling users’ acceptance of mobile services
Ζάρμπου, Θ., Saprikis, V., Markos, A., & Vlachopoulou, M. (2012) · Electronic Commerce Research · doi:10.1007/s10660-012-9092-x · Cited by 301 · see citing works
The mediating influence of trust in the adoption of the mobile wallet
Shaw, N. (2014) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2014.03.008 · Cited by 298 · see citing works
The effect of flow experience on mobile SNS users' loyalty
Zhou, T., Li, H., & Yong, L. (2010) · Industrial Management & Data Systems · doi:10.1108/02635571011055126 · Cited by 296 · see citing works
Wang, W., Ou, W., & Chen, W.-Y. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.10.011 · Cited by 287 · see citing works
Dwivedi, Y. K., Schneberger, S. L., & Wade, M. R. (2011) · Integrated series on information systems/Integrated series in information systems · doi:10.1007/978-1-4419-6108-2 · Cited by 283 · see citing works
Understanding and predicting students' intention to use mobile cloud storage services
Arpacı, İ. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.12.067 · Cited by 281 · see citing works
Marriott, H. R., & Williams, M. D. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.01.017 · Cited by 270 · see citing works
The influence of EWOM characteristics on online repurchase intention
Matute, J., Polo‐Redondo, Y., & Acerete, A. U. (2016) · Online Information Review · doi:10.1108/oir-11-2015-0373 · Cited by 269 · see citing works
Building trust in m‐commerce: contributions from quality and satisfaction
Yeh, Y.-S., & Li, Y.-M. (2009) · Online Information Review · doi:10.1108/14684520911011016 · Cited by 265 · see citing works
The Ethics of Online Retailing: A Scale Development and Validation from the Consumers’ Perspective
Román, S. (2006) · Journal of Business Ethics · doi:10.1007/s10551-006-9161-y · Cited by 264 · see citing works
Kumar, A., Adlakaha, A., & Mukherjee, K. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-04-2017-0077 · Cited by 255 · see citing works
Drivers of mobile payment acceptance: The impact of network externalities
Ajao, Q. M., & Abu-Shanab, E. A. (2015) · Information Systems Frontiers · doi:10.1007/s10796-015-9598-6 · Cited by 252 · see citing works
A meta-analysis of existing research on citizen adoption of e-government
Rana, N. P., Dwivedi, Y. K., & Williams, M. D. (2013) · Information Systems Frontiers · doi:10.1007/s10796-013-9431-z · Cited by 250 · see citing works
Factors influencing the adoption of mobile commerce applications in Cameroon
Verkijika, S. F. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2018.04.012 · Cited by 247 · see citing works
The intentions of Lebanese consumers to adopt mobile banking
Köksal, M. H. (2016) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2015-0025 · Cited by 242 · see citing works
Banking “on-the-go”: examining consumers’ adoption of mobile banking services
Zhang, T., Lu, C., & Kizildag, M. (2018) · International Journal of Quality and Service Sciences · doi:10.1108/ijqss-07-2017-0067 · Cited by 239 · see citing works
Examining the critical success factors of mobile website adoption
Zhou, T. (2011) · Online Information Review · doi:10.1108/14684521111161972 · Cited by 230 · see citing works
Expectation–Confirmation Theory in Information System Research: A Review and Analysis
Hossain, M. A., & Quaddus, M. (2011) · Integrated series on information systems/Integrated series in information systems · doi:10.1007/978-1-4419-6108-2_21 · Cited by 229 · see citing works
Understanding Mobile Commerce Continuance Intentions: An Empirical Analysis of Chinese Consumers
Chong, A. Y. (2013) · Journal of Computer Information Systems · doi:10.1080/08874417.2013.11645647 · Cited by 228 · see citing works
Multidimensional Facets of Perceived Risk in Mobile Travel Booking
Park, S., & Tussyadiah, I. P. (2016) · Journal of Travel Research · doi:10.1177/0047287516675062 · Cited by 227 · see citing works
Baabdullah, A. M. (2018) · Technology in Society · doi:10.1016/j.techsoc.2018.01.004 · Cited by 195 · see citing works
Zhang, Y., Weng, Q. D., & Zhu, N. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.01.015 · Cited by 188 · see citing works
Ahmad, S. Z., & Khalid, K. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.03.008 · Cited by 187 · see citing works
Cheung, M. F. Y., & To, W. M. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.07.011 · Cited by 184 · see citing works
Yong, L., Li, H., Kostakos, V., Goncalves, J., Hosio, S. J., & Hu, F. (2014) · Government Information Quarterly · doi:10.1016/j.giq.2014.02.008 · Cited by 182 · see citing works
Continuance of mHealth services at the bottom of the pyramid: the roles of service quality and trust
Akter, S., RAY, P. K., & D’Ambra, J. D. (2012) · Electronic Markets · doi:10.1007/s12525-012-0091-5 · Cited by 181 · see citing works
Understanding the determinants of mobile payment continuance usage
Zhou, T. (2014) · Industrial Management & Data Systems · doi:10.1108/imds-02-2014-0068 · Cited by 178 · see citing works
What keeps mobile banking customers loyal?
Thakur, R. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-07-2013-0062 · Cited by 178 · see citing works
The effect of initial trust on user adoption of mobile payment
Zhou, T. (2011) · Information Development · doi:10.1177/0266666911424075 · Cited by 178 · see citing works
Trust disposition, trust antecedents, trust, and behavioral intention
Wang, S. W., Ngamsiriudom, W., & Hsieh, C.-H. (2015) · Service Industries Journal · doi:10.1080/02642069.2015.1047827 · Cited by 174 · see citing works
Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa
Matemba, E. D., & Li, G. (2017) · Technology in Society · doi:10.1016/j.techsoc.2017.12.001 · Cited by 171 · see citing works
Exploring barriers of m-commerce adoption in SMEs in the UK: Developing a framework using ISM
Rana, N. P., Barnard, D. J., Baabdullah, A. M., Rees, D. J., & Roderick, S. (2018) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2018.10.009 · Cited by 169 · see citing works
Chauhan, S. (2015) · Info · doi:10.1108/info-02-2015-0018 · Cited by 166 · see citing works
Self-citationAn empirical examination of users' post-adoption behaviour of mobile services
Zhou, T. (2010) · Behaviour and Information Technology · doi:10.1080/0144929x.2010.543702 · Cited by 165 · see citing works
Apps for mobile banking and customer satisfaction: a cross-cultural study
Sampaio, C. H., Ladeira, W. J., & Santini, F. D. O. (2017) · International Journal of Bank Marketing · doi:10.1108/ijbm-09-2015-0146 · Cited by 161 · see citing works
Antecedents of customer satisfaction in mobile commerce
Marinković, V., & Kalinić, Z. (2017) · Online Information Review · doi:10.1108/oir-11-2015-0364 · Cited by 159 · see citing works
Understanding Post-adoption Usage of Mobile Data Services: The Role of Supplier-side Variables
Lee, S., Shin, B., & Lee, H. (2009) · Journal of the Association for Information Systems · doi:10.17705/1jais.00217 · Cited by 154 · see citing works
Identifying the effects of perceived values of mobile banking applications on customers
Berraies, S., Yahia, K. B., & Hannachi, M. (2017) · International Journal of Bank Marketing · doi:10.1108/ijbm-09-2016-0137 · Cited by 154 · see citing works
Antecedents of Consumer Trust in Mobile Payment Adoption
Xin, H., Techatassanasoontorn, A. A., & Tan, F. B. (2015) · Journal of Computer Information Systems · doi:10.1080/08874417.2015.11645781 · Cited by 152 · see citing works
Perceived helpfulness of eWOM: Emotions, fairness and rationality
Ismagilova, E., Dwivedi, Y. K., & Slade, E. L. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.02.002 · Cited by 149 · see citing works
The Effects of Personality Traits on User Acceptance of Mobile Commerce
Zhou, T., & Lu, Y. (2011) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2011.555298 · Cited by 146 · see citing works
Consumers' perceptions of online ethics and its effects on satisfaction and loyalty
Limbu, Y. B., Wolf, M., & Lunsford, D. L. (2011) · Journal of Research in Interactive Marketing · doi:10.1108/17505931111121534 · Cited by 143 · see citing works
Understanding Continuance Intention of Mobile Payment Services: An Empirical Study
Chen, X., & Li, S. (2016) · Journal of Computer Information Systems · doi:10.1080/08874417.2016.1180649 · Cited by 141 · see citing works
The role of Security, Design and Content factors on customer trust in mobile commerce
Nilashi, M., Ibrahim, O., Mirabi, V. R., Ebrahimi, L., & Zare, M. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.05.002 · Cited by 140 · see citing works
Román, S., & Cuestas, P. J. (2008) · Journal of Business Ethics · doi:10.1007/s10551-007-9645-4 · Cited by 140 · see citing works
Why mobile users trust smartphone social networking services? A PLS-SEM approach
Chang, S. E., Shen, W.-C., & Liu, A. Y. (2016) · Journal of Business Research · doi:10.1016/j.jbusres.2016.04.048 · Cited by 133 · see citing works
Lwoga, E. T., & Lwoga, N. B. (2017) · THE ELECTRONIC JOURNAL OF INFORMATION SYSTEMS IN DEVELOPING COUNTRIES · doi:10.1002/j.1681-4835.2017.tb00595.x · Cited by 131 · see citing works
Ozturk, A. B., Nusair, K., Okumuş, F., & Singh, D. (2017) · Information Systems Frontiers · doi:10.1007/s10796-017-9736-4 · Cited by 125 · see citing works
Groß, M. (2015) · The International Review of Retail, Distribution and Consumer Research · doi:10.1080/09593969.2014.988280 · Cited by 124 · see citing works
Understanding users’ attitude toward mobile payment use
Fan, J., Shao, M., Li, Y., & Huang, X. (2018) · Industrial Management & Data Systems · doi:10.1108/imds-06-2017-0268 · Cited by 122 · see citing works
How to make them use it? Citizens acceptance of M-government
Almarashdeh, I., & Alsmadi, M. K. (2017) · Applied Computing and Informatics · doi:10.1016/j.aci.2017.04.001 · Cited by 121 · see citing works
Beza, E. A., Reidsma, P., Poortvliet, P. M., Belay, M. M., Bijen, B. S., & Kooistra, L. (2018) · Computers and Electronics in Agriculture · doi:10.1016/j.compag.2018.06.015 · Cited by 117 · see citing works
Mobile Commerce Website Success: Antecedents of Consumer Satisfaction and Purchase Intention
Chi, T. (2018) · Journal of Internet Commerce · doi:10.1080/15332861.2018.1451970 · Cited by 116 · see citing works
Sukı, N. M., & Suki, N. M. (2017) · Journal of Air Transport Management · doi:10.1016/j.jairtraman.2017.04.003 · Cited by 113 · see citing works
Customer behavioural intentions towards mobile money services adoption in Ghana
Narteh, B., Mahmoud, M. A., & Amoh, S. (2017) · Service Industries Journal · doi:10.1080/02642069.2017.1331435 · Cited by 113 · see citing works
Impediments to mobile shopping continued usage intention: A trust-risk-relationship
Groß, M. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.08.013 · Cited by 104 · see citing works
Ethical perspectives on e-commerce: an empirical investigation
Sharma, G., & Wang, L. (2014) · Internet Research · doi:10.1108/intr-07-2013-0162 · Cited by 102 · see citing works
Ozok, A. A., & Wei, J. C. (2010) · Electronic Commerce Research · doi:10.1007/s10660-010-9048-y · Cited by 94 · see citing works
Mobile banking behavior and flow experience
Jamshidi, D., Keshavarz, Y., Kazemi, F., & Mohammadian, M. (2017) · International Journal of Social Economics · doi:10.1108/ijse-10-2016-0283 · Cited by 93 · see citing works
Empirical study of consumers' purchase intentions in C2C electronic commerce
He, D., Lu, Y., & Zhou, D. (2008) · Tsinghua Science & Technology · doi:10.1016/s1007-0214(08)70046-4 · Cited by 86 · see citing works
Understanding Consumers' Web-Mobile Shopping Extension Behavior: A Trust Transfer Perspective
Yang, S., Chen, Y., & Wei, J. C. (2015) · Journal of Computer Information Systems · doi:10.1080/08874417.2015.11645759 · Cited by 86 · see citing works
Blaise, R., Halloran, M. J., & Muchnick, M. (2018) · Journal of Internet Commerce · doi:10.1080/15332861.2018.1433911 · Cited by 80 · see citing works
Factors That Affect Consumers’ Trust and Continuous Adoption of Online Financial Services
Pi, S., Liao, H.-L., & Chen, H. (2012) · International Journal of Business and Management · doi:10.5539/ijbm.v7n9p108 · Cited by 77 · see citing works
Chin, A. G., Harris, M. A., & Brookshire, R. G. (2017) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.11.010 · Cited by 76 · see citing works
A Comparative Study of Current and Potential Users of Mobile Payment Services
Phonthanukitithaworn, C., Sellitto, C., & Fong, M. W. L. (2016) · SAGE Open · doi:10.1177/2158244016675397 · Cited by 75 · see citing works
Solving the mystery of mobile learning adoption in higher education
Al‐Adwan, A. S., Al-Adwan, A., & Berger, H. (2017) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.088271 · Cited by 74 · see citing works
Mobile application user behavior in the developing countries: A survey in Iran
Hajiheydari, N., & Ashkani, M. (2018) · Information Systems · doi:10.1016/j.is.2018.05.004 · Cited by 73 · see citing works
Factors influencing consumer loyalty towards 3G mobile data service providers: evidence from Ghana
Ofori, K. S., Boakye, K. G., & Narteh, B. (2016) · Total Quality Management & Business Excellence · doi:10.1080/14783363.2016.1219654 · Cited by 70 · see citing works
Kumar, R. R., Israel, D., & Malik, G. (2018) · Pacific Asia journal of the Association for Information Systems · doi:10.17705/1pais.10204 · Cited by 69 · see citing works
An empirical examination of the determinants of mobile purchase
Zhou, T. (2011) · Personal and Ubiquitous Computing · doi:10.1007/s00779-011-0485-y · Cited by 64 · see citing works
Trust and satisfaction: the keys to client loyalty in mobile commerce
Jiménez, N., Gutiérrez, S. S. M., & Flores, J. I. A. (2016) · Academia Revista Latinoamericana de Administración · doi:10.1108/arla-12-2014-0213 · Cited by 62 · see citing works
Dahiyat, S. E., Akroush, M. N., & Abu‐Lail, B. N. (2011) · International Journal of Services and Operations Management · doi:10.1504/ijsom.2011.041242 · Cited by 61 · see citing works
Exploring the influence of trust on mobile payment adoption
Xin, H., Techatassanasoontorn, A. A., & Tan, F. B. (2013) · Tuwhera (Auckland University of Technology) · Cited by 58 · see citing works
Giovanis, A. N. (2016) · Journal of Product & Brand Management · doi:10.1108/jpbm-05-2015-0884 · Cited by 58 · see citing works
Puriwat, W., & Tripopsakul, S. (2017) · Polish Journal of Management Studies · doi:10.17512/pjms.2017.15.2.17 · Cited by 55 · see citing works
The intention to use mobile banking: Further evidence from Saudi Arabia
Al‐Jabri, I. M. (2015) · South African Journal of Business Management · doi:10.4102/sajbm.v46i1.80 · Cited by 52 · see citing works
Agag, G., El-Masry, A. A., Alharbi, N. S., & Almamy, A. A. (2016) · Internet Research · doi:10.1108/intr-09-2015-0272 · Cited by 52 · see citing works
Chung, K., & Holdsworth, D. (2012) · Young Consumers Insight and Ideas for Responsible Marketers · doi:10.1108/17473611211261629 · Cited by 48 · see citing works
Exploring gender differences in acceptance of mobile computing devices among college students
Liu, D., & Guo, X. (2016) · Information Systems and e-Business Management · doi:10.1007/s10257-016-0315-x · Cited by 45 · see citing works
Enhancing ICT infrastructure in public services
Saxena, S. (2017) · The Bottom Line Managing Library Finances · doi:10.1108/bl-08-2017-0017 · Cited by 42 · see citing works
An empirical analysis of factors influencing users' adoption and use of mobile services in China
Deng, Z., Lu, Y., Wang, B., Zhang, J., & Wei, K. (2010) · International Journal of Mobile Communications · doi:10.1504/ijmc.2010.034937 · Cited by 41 · see citing works
Silić, M., & Ruf, C. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-02-2017-0038 · Cited by 41 · see citing works
Trust in mobile banking under conditions of information asymmetry
Malaquias, F. F. D. O., & Hwang, Y. (2016) · Information Development · doi:10.1177/0266666915616164 · Cited by 40 · see citing works
Nel, J., & Boshoff, C. (2017) · Behaviour and Information Technology · doi:10.1080/0144929x.2017.1296493 · Cited by 39 · see citing works
Behavioral Model of Younger Users in M-Payment Systems
Liébana-Cabanillas, F. J., Muñoz‐Leiva, F., & Sánchez‐Fernández, J. (2015) · Journal of Organizational Computing and Electronic Commerce · doi:10.1080/10919392.2015.1033947 · Cited by 37 · see citing works
Jang, S.-H., & Lee, C. W. (2018) · Sustainability · doi:10.3390/su10061876 · Cited by 37 · see citing works
Jaradat, M.-I. R. M., Moustafa, A. A., & Mashaqba, A. M. A. (2018) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.092669 · Cited by 35 · see citing works
Marett, K., Pearson, A. W., Pearson, R. A., & Bergiel, E. B. (2014) · Technology in Society · doi:10.1016/j.techsoc.2014.11.002 · Cited by 34 · see citing works
Examining Postadoption Usage of Mobile Services From a Dual Perspective of Enablers and Inhibitors
Zhou, T., & Lu, Y. (2011) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2011.565717 · Cited by 34 · see citing works
Exploring smartphone social networking services for mobile tourism
Chang, S. E., & Shen, W. C. (2017) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.088273 · Cited by 34 · see citing works
Understanding antecedents to perceived information risks
Libaque-Sáenz, C. F., Wong, S. F., Chang, Y., Ha, Y. W., & Park, M.-C. (2014) · Information Development · doi:10.1177/0266666913516884 · Cited by 31 · see citing works
An empirical model of customer loyalty in the Jordanian Mobile Telecommunications Market
Akroush, M. N., Al‐Mohammad, S. M., Zuriekat, M. I., & Abu‐Lail, B. N. (2011) · International Journal of Mobile Communications · doi:10.1504/ijmc.2011.037956 · Cited by 30 · see citing works
Influencing Factors Analysis for a Social Network Web Based Payment Service in China
Qu, Y., Rong, W., Chen, H., Ouyang, Y., & Xiong, Z. (2018) · Journal of theoretical and applied electronic commerce research · doi:10.4067/s0718-18762018000300106 · Cited by 30 · see citing works
Examining users' switch from online banking to mobile banking
Zhou, T. Y. (2018) · International Journal of Networking and Virtual Organisations · doi:10.1504/ijnvo.2018.090675 · Cited by 30 · see citing works
A comparative study of user intention to recommend content on mobile social networks
Chang, S. E., Shen, W.-C., & Yeh, C.-H. (2016) · Multimedia Tools and Applications · doi:10.1007/s11042-016-3966-1 · Cited by 24 · see citing works
Sarel, D., & Marmorstein, H. (2006) · Journal of Financial Services Marketing · doi:10.1057/palgrave.fsm.4760025 · Cited by 23 · see citing works
What triggers impulse purchase in Facebook commerce?
Leong, L. Y., Jaafar, N. I., & Sulaiman, A. B. (2018) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.092679 · Cited by 23 · see citing works
Khasawneh, M. H. A., Hujran, O., & Abdrabbo, T. (2018) · International Journal of Internet Marketing and Advertising · doi:10.1504/ijima.2018.090957 · Cited by 23 · see citing works
Exploring smartphone social networking services for mobile tourism
Chang, S. E., & Shen, W. C. (2017) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.10007781 · Cited by 22 · see citing works
Examining continuance usage of mobile banking from the perspectives of ECT and flow
Zhou, T., & Yong, L. (2014) · International Journal of Services Technology and Management · doi:10.1504/ijstm.2014.068844 · Cited by 21 · see citing works
Kim, B. (2017) · International Journal of Human-Computer Interaction · doi:10.1080/10447318.2017.1304607 · Cited by 21 · see citing works
Trabelsi-Zoghlami, A., Yahia, K. B., & Berraies, S. (2018) · International Journal of E-Services and Mobile Applications · doi:10.4018/ijesma.2018040103 · Cited by 20 · see citing works
Do Trust and Security Matter for the Development of M-banking? Evidence from a Developing Country
Vaithilingam, S., Nair, M. S., & Guru, B. K. (2013) · Journal of Asia-Pacific Business · doi:10.1080/10599231.2013.728402 · Cited by 19 · see citing works
Service Quality's Impact on Mobile Satisfaction and Intention to Use 3G Service
Li, Y.-M., & Yen, Y.-S. (2009) · Hawaii International Conference on System Sciences (HICSS) · doi:10.1109/hicss.2009.387 · Cited by 19 · see citing works
Trust transfer and its effects on the continuance usage of mobile service in B2C E-marketplaces
Dewi, M. A. A., Hidayanto, A. N., Shihab, M. R., & Zhu, Y. (2017) · Journal of the Association for Information Systems · Cited by 16 · see citing works
A meta-analysis of Mobile Commerce Research in China (2002 2006)
Min, Q., & Ji, S. (2008) · International Journal of Mobile Communications · doi:10.1504/ijmc.2008.017518 · Cited by 15 · see citing works
Initial trust and adoption of mobile brokerage service
Lin, J., Lu, Y., Wang, B., & Wu, S. (2011) · International Journal of Mobile Communications · doi:10.1504/ijmc.2011.040142 · Cited by 15 · see citing works
Jaradat, M.-I. R. M., Moustafa, A. A., & Mohammed, A. M. A. (2017) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.10006981 · Cited by 15 · see citing works
Examining factors influencing customer satisfaction and trust towards vendors on the mobile internetPreprint
Sukı, N. M. (2006) · SSRN Electronic Journal · Cited by 14 · see citing works
Shaw, N. (2015) · Journal of the Association for Information Systems · Cited by 14 · see citing works
Khasawneh, M. H. A., Abdrabbo, T., & Hujran, O. (2018) · International Journal of Internet Marketing and Advertising · doi:10.1504/ijima.2018.10011684 · Cited by 14 · see citing works
Determinants of online shoppers' satisfaction in Korea
Kim, M., Oh, H. M., & McNiel, R. D. (2008) · Applied Economics Letters · doi:10.1080/13504850600749164 · Cited by 12 · see citing works
Examining users' switch from online banking to mobile banking
Zhou, T. (2017) · International Journal of Networking and Virtual Organisations · doi:10.1504/ijnvo.2017.10011767 · Cited by 11 · see citing works
Exploring user acceptance of WAP services from the perspectives of perceived value and trust
Zhou, T., Lu, Y., & Wang, B. (2010) · International Journal of Information Technology and Management · doi:10.1504/ijitm.2010.030946 · Cited by 10 · see citing works
Jia, L., Hall, D. J., & Zhu, S. (2015) · Americas Conference on Information Systems · Cited by 9 · see citing works
Mobile Banking Roll-out in Egypt
Awad, T. A., & Dessouki, Y. S. A. (2017) · International Journal of E-Services and Mobile Applications · doi:10.4018/ijesma.2017040101 · Cited by 9 · see citing works
HOW CUSTOMERS TRUST MOBILE MARKETING APPLICATIONS
Janson, A., Hoffmann, A., Hoffmann, H., et al. (2013) · Alexandria (UniSG) (University of St.Gallen) · Cited by 8 · see citing works
Factors Driving Mobile App Users to Pay for Freemium Services
Ku, Y.-C., Lin, Y.-A., & Yan, Z. (2017) · Journal of the Association for Information Systems · Cited by 7 · see citing works
What triggers impulse purchase in Facebook commerce?
Sulaiman, A. B., Leong, L.-Y., & Jaafar, N. I. (2017) · International Journal of Mobile Communications · doi:10.1504/ijmc.2018.10008843 · Cited by 5 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Niu, B., & Mvondo, G. F. N. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103562 · Cited by 178 · see citing works
Hofstede’s cultural dimensions in technology acceptance models: a meta-analysis
Jan, J., Alshare, K. A., & Lane, P. L. (2024) · Universal Access in the Information Society · doi:10.1007/s10209-022-00930-7 · Cited by 127 · see citing works
Chang, W., & Park, J. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103743 · Cited by 92 · see citing works
Alalwan, A. A., Baabdullah, A. M., Al-Debei, M. M., Raman, R., Alhitmi, H. K., Abu-ElSamen, A. A., & Dwivedi, Y. K. (2024) · International Journal of Bank Marketing · doi:10.1108/ijbm-08-2022-0339 · Cited by 57 · see citing works
Intention to adopt services by AI avatar: A protection motivation theory perspective
Park, J., Yun, J., & Chang, W. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103929 · Cited by 51 · see citing works
A Meta-Analysis of Trust in Mobile Banking: The Moderating Role of Cultural Dimensions
Kumar, P., Chauhan, S., Gupta, P., & Jaiswal, M. P. (2023) · International Journal of Bank Marketing · doi:10.1108/ijbm-02-2022-0075 · Cited by 34 · see citing works
Self-citationWhat Do We Mean When We Talk about Trust in Social Media? A Systematic Review
Zhang, Y., Gaggiano, J. D., Yongsatianchot, N., Suhaimi, N. M., Kim, M., Sun, Y., Griffin, J., & Parker, A. G. (2023) · Proceedings of the 2023 CHI Conference on Human Factors in Computing Systems · doi:10.1145/3544548.3581019 · Cited by 29 · see citing works
Aldossary (2024) · doi:10.3390/info15040202 · Cited by 17 · see citing works
Shin, W., Kim, E., & Huh, J. (2025) · Young Consumers · doi:10.1108/yc-06-2024-2105 · Cited by 5 · see citing works
- Authors
- Sarkar, S., Chauhan, S., & Khare, A.
- Affiliations
- Indian Institute of Management Rohtak (IN)
- O. P. Jindal Global University (IN)
- Corresponding author
- Chauhan, Sumedha
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2020-02
- Volume
- 50
- Pages
- 286-301
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W2975232500
- Cited by
- 375
- References
- 194
- Citations by year
- 2026: 35 · 2025: 50 · 2024: 67 · 2023: 76 · 2022: 79 · 2021: 51 · 2020: 15 · 2019: 1
- FWCI
- 6.35
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Information Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Keywords
- antecedents of trust, consequences of trust, perceived usefulness, perceived ease of use, system quality, information quality, service quality, user interface, risk perception, perceived security, structural assurance, ubiquity, disposition to trust, attitudes, user satisfaction, behavioral intention, loyalty, cultural moderation
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
