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A systematic review of UTAUT2 constructs’ analysis among MSMEs in non-OECD countries

Lee, Yvonne, Lim, WeiLee, Eng, Ho Sai·2024·Journal of Science and Technology Policy Management
DOI 10.1108/jstpm-08-2022-0140
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Abstract

Purpose: This paper aims to analyse the unified theory of acceptance and use of technology (UTAUT) and UTAUT2 constructs used in research on information and communication technology (ICT) adoption and use among micro, small and medium enterprises (MSMEs) in non-organisation for economic co-operation and development (OECD) countries. It also investigates the areas of ICT adoption along the value chain in studies using these constructs. Design/methodology/approach: Systematic literature review (SLR) was conducted, where 910 studies were retrieved manually in five academic databases. Forty-eight studies were finalised after four filtration levels. Findings: Majority of the studies were published within the past six years, and 85.42% were studies in the form of journal papers. UTAUT constructs more researched compared to UTAUT2 constructs. More than half of the studies investigated ICT application in value chain boundaries, while 16 studies were organisation-wide studies. Research limitations/implications: With developments in MSMEs’ technology, the UTAUT2 model must be expanded to internal company operations including finance and infrastructure maintenance. To boost competitiveness and productivity, non-OECD authorities should focus on the cost and user-centric characteristics of MSMEs’ technology adoption. Originality/value: Although SLRs on UTAUT and UTAUT2 constructs have been attempted previously, this study contributes to the body of knowledge by focusing analysis on the application of those constructs on MSMEs in non-OECD countries and also by situating ICT adoption along the value chain of enterprises.

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Metadata

Authors
Lee, Y., Lim, W., & Eng, H. S.
Affiliations
  • Multimedia University (MY)
  • UCSI University (MY)
  • New Era College (MY)
ORCID
Venue
Journal of Science and Technology Policy Management
Publisher
Emerald
Published
2023-02-28
Volume
15
Issue
4
Pages
765-793
ISSN
2053-4620 (ISSN-L)
DOI
10.1108/jstpm-08-2022-0140
OpenAlex
W4321782248
Cited by
20
References
1
Citations by year
2026: 3 · 2025: 9 · 2024: 5 · 2023: 3
FWCI
1.18
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
  • Journal of Science and Technology Policy Management (publishedVersion)
  • Siti Hasmah Digital Library-MMU Institutiona Repository (Multimedia University) (acceptedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Management Information Systems › ERP Systems Implementation and Impact
  • Life Sciences › Agricultural and Biological Sciences › General Agricultural and Biological Sciences › Agricultural Innovations and Practices
Keywords
UTAUT2, Unified Theory of Acceptance and Use of Technology, technology adoption, micro, small and medium enterprises, ICT adoption, ICT use, value chain, non-OECD countries, technology acceptance

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