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Cited by 78Knowledge Management and SharingInnovation and Knowledge ManagementIntellectual Capital and Performance Analysis

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The influences of knowledge loss and knowledge retention mechanisms on the absorptive capacity and performance of a MIS department

Lin, Tung-Ching, Chang, Christina Ling-hsing, Tsai, Wen-Chin·2016·Management Decision
DOI 10.1108/md-02-2016-0117
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Abstract

Purpose: – Knowledge loss impact on the performance of management information system (MIS) departments due to its influence on absorptive capacity. Furthermore, knowledge retention in human resource management and information system application is also included in the research model, in order to examine their effectiveness in mitigating knowledge loss. The paper aims to discuss these issues. Design/methodology/approach: – Survey method and hypotheses are tested with the collected data from 191 Taiwanese IS personnel. Findings: – The results not only indicate knowledge loss has impacts on the absorptive capacity and performance of MIS departments while information systems could mitigate knowledge loss, but also provide deeper understanding of knowledge loss and potential issues for academics; as for practitioners, this study could serve as a reference to design and adopt knowledge management (KM) mechanisms. Originality/value: – KM is an important issue for organizations since it is the source of competitive advantages and excellent performance, although the investment in KM is not necessary effective in retaining knowledge. This study conducts survey to examine the influences of knowledge loss in MIS departments, since the high turnover rate of employees and the rapid environmental changes in technical world may worsen the situation. According to dynamic capability theory, absorptive capacity is a critical ability to have while facing turbulent environment.

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Metadata

Authors
Lin, T.-C., Chang, C. L.-H., & Tsai, W.-C.
Affiliations
National Sun Yat-sen University (TW)
ORCID
Venue
Management Decision
Publisher
Emerald
Published
2016-08-15
Volume
54
Issue
7
Pages
1757-1787
ISSN
0025-1747 (ISSN-L)
DOI
10.1108/md-02-2016-0117
OpenAlex
W2485225268
Cited by
78
References
1
Citations by year
2026: 3 · 2025: 12 · 2024: 5 · 2023: 13 · 2022: 8 · 2021: 11 · 2020: 12 · 2019: 5 · 2018: 2 · 2017: 5 · 2016: 2
FWCI
13.20
Type
journal article
Language
en
Open access
closed
Licence
www.emerald.com/insight/site-policies (tdm)
Locations
Management Decision (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Knowledge Management and Sharing
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Intellectual Capital and Performance Analysis
Keywords
knowledge loss, knowledge retention, absorptive capacity, knowledge management mechanisms, human resource management, information system application, employee turnover, dynamic capabilities, competitive advantage

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