AI: the HR revolution

Abstract

Purpose: Artificial intelligence (AI) and robotics are already here, influencing almost every single industry in one way or another. Organisational scientists at Qlearsite use AI and machine learning to unleash the business potential languishing in workforce data – something previously unusable because of its format. This paper aims to track the initial implementation of AI up to present day, based on Qlearsite’s corporate experience. Design/methodology/approach: Using actual experiences, Qlearsite were tasked with demonstrating how businesses can better understand their workforce, identify performance hurdles and develop strategies to clear them, ultimately improving productivity. Findings: While initial implementation strategies may have faced challenges by senior human resources (HR) members across industries, the multiple benefits are evident and measurable against corporate success and productivity levels today. Originality/value: Where HR leaders and senior decision-makers struggle to solve ongoing issues, such as absenteeism, an acute problem for the financial services industry. This paper demonstrates the true value of AI, with complex issues solved by data analysis – a monumental and expensive task for any employee to carry out.